GetaroomReviews 6,368

$40 service fee, non refundable, cancelled reservation same day as I booked (when I noticed the $40 fee, which Is unknown until you paid), 13 days prior to booked date, lost full amount. Do not use this site
DO NOT USE THIS SERVICE!

I tried to book a ski and stay package, and the customer care agent told me no problem, and then could confirm it after book the room. I received the email confirmation, no ski and stay package. So I called back, and it all goes downhill from there. After the 2nd agent understood I needed to cancel my reservation (because of the 1st agent error), she put me on hold until I hung up and called back (at least 20 min on hold). On the third call, I explained the same story to a 3rd agent, who put me on hold for another 20 min to call the hotel. After calling the hotel she told me I had to call the hotel again, and book the ski and stay package directly, then call getaroom back again to cancel the first reservation. After calling and booking directly with the hotel, I called getaroom back as instructed. Getaroom had to (wait for it...) again call the hotel again in which they proceed to put me on hold for another 20 minutes! At this point I thought for sure it was a scam. I booked with the hotel, and getaroom would never cancel my first reservation and leave me on infinite hold. I was wrong, and when the agent returned to me on the call, confirmed the reservation was canceled. The agent seemed to insinuate that I should be happy for the "one time" cancellation, because it was a one time favor. What a favor. Never, ever, again. Avoid at all costs.

I was trying to contact a hotel in Florida and called (what I thought was the hotel). My call was somehow intercepted. My call was on speaker so my wife overheard the conversation. The woman on the phone was Indian so hard to understand. She was really pressuring me to get a room, when really I wasn't sure if I could afford the trip. Regretfully I booked a room; only because she told me (several) times that I could cancel the reservation anytime. She did tell me about a non refundable fee of $7.99 But that's all! Later that night I discovered a $586.53 charge on our bank card! I called the # and discovered it was some booking website and not the hotel like I thought. She told me there was no cancellation policy and that I could not get my money back! I tried getting my money back from the bank to no avail! I cannot believe a company would Steal people's money like this and still stay in business! Please don't make the same mistake I did! To late now; I see where others have experienced the same thing!

Booked a room via phone number as part of a wedding hotel block. The individual helping me could not understand or speak English well. Once we finally got it booked the bride sent out a link with the ability to book the hotel that way. I checked the rate with the link and it was OVER $100 CHEAPER. Therefore GetARoom didn't even book the room using the wedding block. Then when we called to cancel the room, the first employee hung up on me, then the second one informed GetARoom doesn't even apply wedding room block rates... yet the employee I spoke with when I booked the room stated that wedding room block rate was applied.

Do not use this company. I am not the only guest who had issues.

Dear Sitejabber Team,

GetaRoom has sent me one e-mail yesterday and one today. Their consumer relations manager has called me yesterday in phone and said that after reviewing my case GetaRoom will give us our full refund. Today, Getaroom has sent me another e-mail in which they have said that they have proceeded the full refund of $ 2861. 50 and it will take 3 to 5 business days to be deposited.

I will send you both the e-mails! It seems the case is resolved and I am hoping that they will keep their word and deposit the money.

I truly appreciate your help and want to provide good reviews for your wonderful help whereas our Credit Company has failed us!

Truly Grateful to your efforts! Anyone who has started that company is truly a real hero!

With Gratitude,

Manorama Maheshwari

I suggest do not book room using this search engine. They are fraud. I clicked on room selected my preferences and entered my personal and credit card detail. Normally before processing any payment other company give you total bill that they are going to charge. But with Get A Room I was sent and email for my room reservation and charges. They charged me $70 more on top of room price. I accept tax which can be somewhere around $10 each room based on price but I was charged total $70 for 2 rooms. I called right away to find out reason for those charges I was told that because I booked it for 8 ppl 2 rooms they are charging me for safety which is in ethical reason. When I requested to cancel rooms or get refunded on those additional charges. They said they can't cancel or refund. Their website says free cancellation. They were supposed to disclose entire bill before processing any payments like many other companies. Which they didn't so they can make some extra money by cheating us. I am planning to file a case against this company if they don't resolve my issue ASAP. If you are one of me got cheated by them we can do it al together.

Don't trust companies like Get a room.