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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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It was great! I'd been looking for this part for some time and everyone was so helpful. I would use this business again and for anyone looking for great customer service.
Took 11 days to receive the 'refurbished' ecu only for it to show up with rust on the outside of the unit and for it to not be properly programmed. Have emailed to request a return and have gotten zero response. Buyers beware of this company.
Took forever to get it and I am wondering if it was even tested or.programmed to my vin. Called several times with no return calls and no response for why it really took so long. This was an awful experience. Took over 6 weeks to get the evm for a jeep.
SENT OLD ECU TO ANOTHER REPAIR PLACE TWICE AND THEY COULDN'T REPAIR IT EVEN THOUGH THEY SAID THED DID. FLAGSHIP ONE SENT ME A NEW ECU TRUCK RUNS GREAT!
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The price of the item was reasonable. The fact that i did not have to send the ECU on the truck was a plus. It has made a difference in the operation of the vehicle. There is no longer a back-fire on deceleration.
Concise and easy to follow. If I need to I will come back.
I will definitely be using them again in the future. The only complaint is that I was unaware that the PCM would be shipped using USPS and required a signature upon arrival, which set me back 1 day due to bo one being at home the 1st day. It would be nice if we had a option to use FedEx or UPS for faster shipping time frames.
I didn't get a tracking number for what I ordered, but one day I got an email that said it was delivered! And it was sooner than I thought. Disappointed that the credit for the core return is in store credit only. The item was a bit pricey so would have preferred the cash since I live on SS. The item did improve the function of the truck it went into; so can't complain about that.
This experience was easy and I'm glad that we received the order in a timely fashion. I was not sure if the product that we ordered would actually be the correct one. I had an experience that I had to send back an ECU, because it was not working properly.
I ordered a new pcm and was excited to receive it because it was plug and play. Had some issues at first with key relearn but tech-support was awesome and I got my car running.
They programmed my ECU according to my Nissan Maxima, and it works amazing and their communication with me was awesome, and the staff on the phone was very friendly and knowledgeable and even quite funny. It was a pleasure working with them.
Customer support very good. I had no issues the item came a little late but overall excellent service. I can't complain I was even updated on the package arriving late it wasn't much of a big deal just a couple days more.
The entire experience was completely subpar. The website advertises shipped product in 2-3 days. Upon placing my order I then received an email stating 3-4 days to program. I called after 4 days and it was still being programmed…. I called again and they claimed to have emailed me 2 other times which I never received. Try to speak with a manager was almost impossible. They just kept telling me that it was sent out in 8 days which is within their window of delivery, despite the fact that info is not posted anywhere for consumers. Easily one of the worst online shopping experiences of my life. Would not recommend and actively tell other people in the auto industry to avoid this company. Complete garbage the way they handle business.
GOOD PRICE, FAST SHIPPING, GOOD COMMUNICATION AND SERVICE. WILL ORDER FROM AGAIN.
PRODUCT DESCRIPTION ACCURATE
Great service and communication. Ask questions and they were answered by a knowledgeable technician.
Easy to work with, good communication, good documentation, technical support offered. Fast shipping. I would give 5 stars except when core is returned it is for store credit and not a refund. We will only use if we have another module go bad.
Easy to navigate site and find part, in stock, and a USA phone number.
Over all pleased with the item. Took a little longer then we expected. But can packaged well and worked well.
I PURCHASED An ENGINE CONTROL MODULE FOR MY 2005 CADILLAC CTS 3.6 FROM FLAGSHIP ONE. THE PROCESS WAS VERY EASY AND THE KEY RELEARN TOOK ABOUT 30 MINUTES. IT FIXED THE PROBLEM I WAS HAVING WITH MY CAR. 5 STARS
Took over 2weeks to receive product. Email update is poor too. Should be better details about programming odometer.
I am quite pleased with the service I received. I ordered my computer and it was delivered promptly with no problem so far it is working very well and I'm happy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members