Flagship One IncReviews 6,362

I had a problem with my 2007 Chevrolet Silverado. No crank no start and no communication with ECU... they were glad to help and took my vin so they could program a new one. Installed new on and still no communication. Meanwhile found rodents had chewed wires on my neutral safety switch. Fixed wires and still had no communication from ECU... finally had truck towed to shop for repair. Technition called and asked if i had old ECU i say yes. He re-installed old computer and truck works fine... tech said new computer was not programmed... 600 dollars out of my pocket because of lousy work done by Flagship One company offered no re-imbursement

This company's 2 to 7 day delivery times is not accurate. I am on the west coast and I have never received any product in 2 to 7 business days. I have lost sales because of this. I called to make a return because delivery times were not met. I asked them to cover the shipping back to them and I was told if I wanted my money back I would have to pay the shipping. The agent said my situation was buyers remorse. Buyer beware!

I gave these guys another chance. They are worse than before. I ordered a PCM for a 1999 Toyota Camry on 10/12/2022. It is now 11/15/2022 and the excuse I have received 3 times is that the programing department is behind or the programing has failed. I asked if they would cover the expedited shipping since I had to wait so long. I was told no and I would have to pay $85 to get it overnight when it was ready to ship. After 33 days I had to cancel my order. I tried to call this company about my issue and I got hung up on several times and I never got to speak to a human. The only way to contact them is thru the chat. I work for a national parts chain and I buy 10 to 20 PCM's a year but I CANNOT and WILL NOT do anymore business with this company.

I sent a BMW ECU in for repair / replacement. I got all kinds of emails saying all kinds of things, like it was in final testing, it was in shipping, etc, WEEKS BEFORE I got the phone calls - "The techs just started working on your unit. What problem were you having again?" They never fixed it after having it for 6 weeks. I had to send it to another company which fixed it in a few days. Stay away!

I received a Saturn S series PCM from Flagship One that was the wrong part number and not compatible with my 1996 Saturn SL2. I was immediately issued a prepaid return label and received a full refund from Flagship One. I then found a PCM on EBay from Flagship One which had matching part numbers on the OEM sticker to my original and purchased it. These older Saturn S-Series PCMs can not simply be programmed to the Vin# of the car. It must have matching part numbers on the OEM barcode sticker.

I have a delayed order H******* and called more than 7 times with their customer service attendances and nobody wanted to transfer me with my account manager or one of the staff members to review this delay. ONLY LAYS IS WHAT I GET FROM THIS COMPANY FLAGSHIP ONE.
VERY DISSAPOINTED AND DESPERATED. I HAVE CONCLUDE THAT FLAGS SHIP ONE DOES NOT CARE THEIR CUSTOMERS. THIS IS NOT THE FIS TIME I HAVE EXPERIENCED A DELAY WITH THIS COMPANY. VERY FRUSTAED..

The customer reps on the website answer my question promptly and I am a very satisfied customer. I will order very soon. I've heard from a friend that his jeep wasn't working and it was the computer. He ordered it in fs1 and bam! Problem solved!

I have been in business for thirty years and have been working on cars for fifty years. This is by far the worst company i have EVER WORKED WITH. They take your money and if there is a problem the dont give a flying CRAP. They keep asking me to send the unit back before they will send a replacement even though is said bill me again to save time. Supposed to be an American company yet I have not talked to an American yet. DO NOT USE THIS FAKE COMPANY. ----------- TEN STARS

I order an ecm. 4 weeks later I call them looking for it. They say they working on it. So I need a car and side to trade my car in. Call the next day. They say they shipped it. I'm like I don't need it. And for an 07 impala. I told them it had an 06 engine.
They send the 07 witch totally different. Out 170 dollars. These people have know idea what they are doing. Don't waste your money.

Took a month to get ECU for Toyota Prius 2011. Came with 5 permanent codes. Sent it back. Took another month. Said it wouldn't have any codes. Clean plug and play ECU. Came with 4 permanent codes. Sent back for refund. They charged me $85 restocking fee. Junkyard ECU full of codes. They have no software to clean ECU's. Don't waste your time with FS1.

ML 550 from Canada, grest custimer service from reps (especially Shenna)
2 years of car issues solved with a plug n play, key on engine off for 2 minutes then fired up like it should. Very impressed, these guys know their stuff. Highly recommend over the rest. FS1 rocks!

Purchased an ECM in January, Received it February 2nd installed it and had missfire move to different cylinder, diagnosed and found ECM faulty, contacted flagship one for warranty and was told because I was not aware of a TSB for this concern and now ECM is damaged no warranty and no concern for my customer being without a vehicle for 6 weeks already. Customer service does not exist at this company. Both reps I spoke to were rude and basically told me it was not their fault and I would need to purchase a new one. What a waste of money. Do NOT buy from them

I ordered a ecm for my 2003 dodge 2500 diesel on January 18th they said it would take 2-8 days they said they programmed 3 of them and they all failed I waited 3 weeks for nothing kept getting the run around from them I lost clients and money thanks to them I canceled my order Feb 9th and went with a different company I will never deal with this place again

Bought a PCM from them. Received it a month later to find out it was not working. I certified mailed the PCM back to them and now 14 months later I am still out of a PCM, my money and my car is still parked. One of the worst customer service I have ever had to deal with. They give you the run around that "John A." is the only person in that company can help you. They DO NOT call you back or can even give you a straight answer when you have been on hold for 45+ minutes for 3 days straight. Save the headache and use a REAL reputable company! FLAGSHIP ONE IS A SCAM! BEWARE!

They had a customer in a rental for 2 week, Then they call and say they dont have one. I called to make sure they had one before ordering. Still no refund.

Fs1 is a terrible ripoff sent my computer in they sent it back non functional then no warrantee life time means 4 days then they said the computer i sent in for rebuilding was their product big surprise if you paid for a computer repair KISS YOUR MONEY GOODBY THEY HAVE ALMOST 800 COMPLAINTS
HOW THEY ARE ALOUD TO OPERATE IS A DISCRASE

This company stole 500$ and my part. I ordered my part December 10th. I received one update that gave me hope. I should have known better. They said that they needed to order a new part and they didn't know how long it would be. I thought that I in fact had ordered a new part I was not aware it was probably someone else's stolen part. Due to it being over 30 days since I had ordered my stolen/new part they could only offer to fix my part. So like any desperate person that needed to have a vehicle to drive I shipped my PCM to be repaired. I was promised 3 days from the date they received my part. We are now on week three and I am no longer getting replies. They just keep asking for papers that I have already provided. Congratulations for pushing the calendar. I will be filing a fraud claim with my card so I will get my money back. This company commuted a felony with my payment and the amount to replace my PCM.

Don't send me a tracking number 14 days ago saying it is on it's way when you don't even have the part. Customer service sucks, Manager/supervisor can not come to the phone but would like to call me in 2-3 days... No need to call me. You have already wasted 3 weeks of my time. I ordered on the 7th of January, I even got an email saying so. Then the 11th of January I received a tracking number to track my shipment that has not even been shipped. THIS COMPANY IS A JOKE! Close your doors and reopen under a new name because FLAGSHIP ONE is a JOKE! I want my refund and I do not want to get a call back.

I ordered a ECM form FlagShip1 on eBay on Jan 4th 2022 and they charged my card right away. They sent me a USPS tracking number on Jan. 5th and said it would be delivered by Jan. 12th. I called on Jan. 13 to see where my ECM is and they said that they refunded me because the ECM they had wouldn't program. I gave them a negative review on eBay. They called me back and apologized and said that they have another computer for my vehicle and if I would remove the negative feedback they would let me reorder and give me a $50 discount on it. I agreed to their terms and gave them my credit card info again. They said everything was good. Then 5 minutes later they called back and said they can't process the order until I remove the negative feedback. I asked them how to do it, and they said to go to eBay and revise it the same way I added it. I went to eBay and it doesn't work that way. EBay said the seller has to initiate the request for revision. I told them this and the next day they sent the request to me. I revised the negative feedback and called back on Jan. 18th to reorder the ECM. On Jan. 18th They took my money again and said they would ship the ECM by Jan. 21st. I called on Jan 24th to see where it is and they gave me another tracking number and again they said the ECM they had wouldn't program and they were going to try another one and it would be 2 to 4 days until they could have the programming done and ship the ECM. I asked to speak with a manager and was told the manager is not available and they would leave a message with them for me. They have taken my money twice and given me the run around and I still don't know when or if my part is going to come.

Placed an order over a month ago with FlagshipOne Inc., was intrigued by their website that say 5-7 business days for shipping. Also states their Covid-19 update as being 100% operational, yet when you ask about delays it is because they are short staffed due to Covid-19. It took them over a week to send a message about needing to verify the VIN for my car. And even then I had to call them again to find out why it hadn't shipped, they told me about the VIN verification. Everything about this business turned out to be a lie. The item has now shipped and they were supposed to expedite shipping for me because of the delays, however when I spoke to someone today, they said that was not going to happen because it is an $85 charge that they just can't give to someone for delays. We will see if it even works when it arrives, if it arrives.