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Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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What a joke, how can they still be getting business. Advertise 3-8 days for service and 100 satisfaction guaranteed. It's more like 3-8 weeks for service and no satisfaction guaranteed. DO NOT USE THEM, SCAMMERS ALL THE WAY!
Flagship one inc is a big joke I called them they are rude unprofessional people Who do not care about there products now working they don't wanna refund you your money I'm about at the point we're I'm ready have my lawyer contact them to get my refund I would never recommend ordering anything from them
We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at [email protected] so that we can make this right.
First time I sent my ECU, it worked about 1 year, car fan came on like jet motor, was told 2 check fan even though if I tap Ecu it would stop! Brought 3 Mercedes Fans & NOTHING, Actually almost blew motor! Then it got worse, car would randomly cut off while running. "Terrance G" refused 2 sent return label had 2 go through website. Sent unit, they had it for 4 MONTHS! Endless phone calls emails etc, same nonsense. Get my unit back & its pretty much destroyed, they try to blame me lol. Who breaks a ECU to a Benz s550? Any how get unit back now my car won't crank or start or go into park. Called about issues & was told its on my end! My car ran before they touched unit and they got me buying and replacing things that have nothing to do with problem cause ECU is defective. When receiving unit last month my ECU tabs were broken and one leg was just missing! Sent back & they had for another 3 weeks and tell me its fine once again so they didn't fix anything, so why have unit for 3 weeks then? Get it back car started & cut off! I'm beyond pissed no emails was returned from to different "account managers". I've called this place about 30 times over 5 months. Terrance G NEVER ANSWERS and if he does, u better pray guys! No GOOD. Also when i plug my SNAPON to port it does read ECU, NO COMMUNICATION. Hell with these good reviews, they probably fake. I had a Dead Mercedes for over 5months because of these clowns. Lord knows the damage now... NO GOOD STAY AWAY IF U WANT TO DRIVE UR CAR AGAIN
SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at [email protected] so that we can make this right.
After waiting three weeks I had to get my truck going. Found the part local for the same amount. When the part finally arrived I refused it and returned it. Only to cost me 85 dollars for one excuse after another. Each excuse buying time. No return business here
We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at [email protected] so that we can make this right.
This company, FS1, inc., is possibly the worst internet company I have ever tried to do business with. They just can't tell the truth, I doubt they know it. The process starts with it will take 3 days to get it to programing. Next is the part was mis labeled and it will take a few days to get another then a week for programing. That was over a week ago when I asked for a refund. Next I got some BS forms to sign so they could issue my refund signed them, returned them, electronic refund not received.
I noticed that reviews on their website are all glowing unlike the ones I see here. This Company may be on the edge of fraud.
AGAIN THE WORST I HAVE EVER TRIED TO DEAL WITH
PATRICK G. RIGGI S
SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at [email protected] so that we can make this right.
Never had my part ready. They don't answer emails or return phone calls. So I had the to refund my money.
We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at [email protected] so that we can make this right.
The only way to get a refund and put criminals out of business is to file a class action lawsuit. File asap.
We appreciate your honest feedback about our products and we do value customer opinion, both positive and negative. Providing outstanding customer service is of the utmost importance and we apologize that you feel this way. Our customers are entitled to a refund in accordance with our refund policy disclosed in our website and at the warranty sent upon purchase. I really appreciate you bringing this issue to our attention. However, you did not provide a reference number for us to locate your account. We would like the opportunity to talk and investigate your feedback further. Please contact us at [email protected] so that we can make this right.
DONT BELIEVE THE POSITIVE REVIEWS THEY ARE FAKES!
I purchased an ECM from Flagship 1. I had it installed and it wasn't working. Their site says "may need additional programming from dealership". Okay, so I have my car towed to the local dealer service center who tells me the ECM i just purchased is bad, their equipment can't even communicate with the ECM to do anything and I need to send it back. Flagship1 tells me they will reprogram it again and so I send it in and wait. It comes back and this time I let the dealership install it and again nothing. They still are unable to communicate, nothing happens not even a check engine light. I may as well have hooked up a 2x4 or a rock, I try contacting them again and this time they were indignant, saying that they test them before they ship however I seriously doubt that since my blown ECM gave at least a check engine while theirs gave zilch. At this point I emailed saying I just want my money refunded, and that I would send them the part back and they never responded. $285.00 and I got nothing except essentially stolen from. They dont stand behind their products, they dont care if their parts dont work just about their money. They are intenionally defrauding their customers and i dont know why they are getting away with it. They are engaging in fraudulent misrepresentation of product, I will be contacting the Federal Trade Commission, as well as the Internet Crime Complaint Center, the BBB and who ever else I can to file a report against these criminals.
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at [email protected] so that we can make this right.
The ECU they sent me would even allow my car to run for more than 2 seconds. I sent it back but I was still out $85 because they won't refund the programming fee even though they send a defective unit. Stay away.
We want to extend our sincerest apologies concerning all the issues that you have faced. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We have an RMA process that assists customers for testing and helping resolve claimed faulty units. However, you have opted for a refund as you will just purchase from a dealership. As stated on the receipt and warranty that you received, that any returns for buyers remorse will be subjected to a $85 programming fee. Your refund was processed successfully. Rest assured that we take all feedback to heart and our goal is to use it to improve our services to your benefit.
Ordered pcm called first and was told in stock would be here within 5 to 10 days never received it and was told every week it would be shipped within next 2 days canceled my order and received an email within an hour that my pcm was ready and being shipped i called and no pcm DO NOT USE THESE PEOPLE!
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at [email protected] so that we can make this right.
ORDERED A PCM, FIRST 2 DID NOT PASS THEIR INSPECTION. AFTER 3 WEEKS 1 GOT MY PCM. FORD DEALERSHIP SAID COMPUTER IS NO GOOD. WAITED 3 WEEKS FOR FIRST ONE AND GOING TO BE ABOUT 2-3 WEEKS BEFORE A GET A REPLACEMENT. CUSTOMER SERVICE IS TERRIBLE. JOSEPH Y. WHO IS SUPPOSED TO BE A MANAGER WILL NOT CALL ME BACK. YOU ASK A QUESTION ON PHONE AND THEY JUST SIT THERE AND DONT ANSWER YOUR QUESTION. BUT ALL THE REVIEWS ON THERE WEBSITE IS GREAT. THATS A JOKE. THEY ARE TERRIBLE. DO NOT GET ROBBED BY THESE PEOPLE LIKE I DID... THERE YA GO SEAN K. AND I EMAILED IT TO YOU... LETS SEE WHAT YOU DO ABOUT YOUR TERRIBLE EMPLOYEES AND GETTING ME WHAT I PAID FOR AND THAT IT WORKS
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. However, you did not provide a reference number for us to locate your account. We would like the opportunity to talk and investigate your feedback further. Please contact us at [email protected] so that we can make this right.
It was a horrible experience returned the pcm 3times no good ended up getting a credit they do not return your money it took 4 months to get a credit that I was forced to use on a different pcm purchase I prayed to God that it would work it did. I am looking to get a different source of pcm dealer horrible experience
We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at [email protected] so that we can make this right.
Stay away! They take your money and send you garbage parts.do not stand behind the products that they sell. Giant scammers!
Hello, thank you for taking the time to share your experience with us. Our units are programmed and pass our quality control procedures before shipment. They are refurbished and fully functional up to the best standards. We would be more than happy to resolve this with you. However, Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. Please contact us at [email protected] so that we can make this right. Thank you!
Ordered 2 PCMs for different cars. Neither was programmed for the correct vehicle. We tried everything including a dealer to get them both to work. One was corrupt and not able to be used and the other was programmed for a 2013 not a 2016 as we had requested. They refuse to answer emails and lie that a RMA was issued so that AMEX will not reverse charge. The single most unethical dishonest company I have EVER dealt with. Run away fast. They will cheat you in every way possible
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at [email protected] so that we can make this right.
They manipulate positive feedback on eBay They are not a business of good faith do not buy from them.
We set a high standard for ourselves, and we’re so sorry to hear for any issue you have experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at [email protected] so that we can make this right. Rest assured that we do not manipulate any positive feedback which are all based on our customers' satisfaction.
I purchased a pcm computer for my jeep grand cherokee in February 2021 in September of 2021 it went bad sent it back for testing it was bad all this took a month I went to the auto parts store and purchased one so I could get back and forth to work now they refuse to give a refund stay away these people will take your money and sell you crap and will not give you a refund! Crooks all the way around
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at [email protected] so that we can make this right.
I bought an engine computer for a 2014 Chevy equinox. Could not install because the plugs were not in the wrong spot. I was told I could send it back for a refund. Did not get a refund but was sent the same product back (the plugs were still in the wrong spot). Tried sending it back for a second time for a refund and now they are saying I can't because it's been longer than 30 days. Very disappointed by this.
Hello. We always aim to deliver a great experience, and we are also doing things with respect to our policy. The policy states that all returns for money back must be received by the Seller within 30 days from the date of original purchase. This order was placed on the 27th of January and you have contacted us on July 25 that you want to be refunded. We have even considered your situation and agreed on the refund. We have sent a prepaid return label right after. Unfortunately, we have not received the 2nd unit we sent to you up to this date. At this point, you are only eligible for store credit once the unit has been returned. Please let us know for any questions. Have a great day!
Lost 400$. Purchased unit for manual speed, got automatic, can t drive my car anymore, no answer to change unit and solve issue, just another scam.
Run!
Update on october 14th
Got a new ECU from someone serious, works perfect, so was well a mistake from flagship.
Noway to get refund, they keep asking me to check my car, don t answer mails.
Their product on pic below as I have a good one on my car now.
Those people are not serious neither professionnal.
Just go far away!
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at [email protected] so that we can make this right.
After 29 days of the order, I finally received the PCM, I installed it on the vehicle, and the check engine light never stopped flashing. The radio doesn't work, can't crank the vehicle or anything. Their support is the worst, as stated by other reviews, they always say your "Account Manager" will get in contact with you. They never do, I don't even believe there are account managers on this scammer website.
Please beware, I read the reviews after getting the ECU, should have researched more on the company.
They'll make you sign a document before sending you the unit, so they can be protected and never return your money!
All reviews on this website are real.
Update: 8 November 2021
Still no response from the company, RMA has been on reviewing state since October 23, I've filed a dispute on Paypal, and now have escalated the dispute to Paypal.
We appreciate your honest feedback about our products and we do value customer opinion, both positive and negative. We want to extend our sincerest apologies concerning all the issues that you have faced. I have checked your account and your RMA form is still being reviewed by our technicians so we can suggest the best way to resolve your issue. Rest assured that we value our customers. Your business is very important to us and I hope we can make this right and continue to conduct business with you in the future. Thank you!
I buy PCM for Jeep Grand Cherokee, they say sent him after 3 days but nothing after 21 days, they do not respond to messages, they are scammers, you need to contact the police
We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at [email protected] so that we can make this right. Rest assured that we are a legitimate business and do not scam anyone.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at [email protected] so that we can make this right.