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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Was never given an update past the programming process (including shipment notification). But overall good experience; sure beats paying Chrysler thousands of dollars to do the same thing!
Muchas gracias por enviar el pedido rápido Yego en excelentes condiciones muy buen servicio me atendieron en español y eso es genial muchas gracias
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
When I was looking around for an ECM for my 2002 TOYOTA, nobody had it, so I found Flagship One, the agents on the chat line were decent and helpful. I am still waiting for my ECM to arrive, its not a total of 8 days since I ordered it. However, I guess they only do business days, so five days. I thought the agents were there to support the customer and provide feedback, i have checked in a few times to get the status of my ECM and a couple agents were almost rude and didn't want to help. My apologies for wondering, because $539 is a lot for something and I don't see any updates, nothing in email or anything. I sincerely hope this ECM works, for waiting over a total of 8 days so far including weekends, and me having to ask for an update, Im hoping its plug and play. The experience in buying the unit was great, the waiting process and follow up is not very good. I think the communication process should be updated as the ECM goes through it stages, not only for me but for everyone that does business with FS1. Oh, the LIFETIME WARRANTY I think is pretty cool, hopfully ill never need it but if i do its nice to know its covered as long as i own the vehicle. Overall my experience is good, except the communication process and the wait time, i do understand they want to make sure its good to go and programmed properly. Thanks again FS1. I will recommend other s to you.
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Tried to order an ECM I was told I would get it 1 to 4 days. It actually took two weeks and still I didn't get the part. I ended up having them refund me my money which they were very quick about, but they were not quick about sending me my product that I paid for will never use them again.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
Todo salio muy bien, y como se decía ellos son muy honestos.
A mi chevrolet sonic lt 1.8,2014 después de instalar la ecu, solo le hice el, crankshaft Variation learnig. Reaprendizaje de la posición del cigüeñal o Aprendizaje de variación learnig. Gracias. FLAGSHIP1.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I am so pleased with the attention to my order, thee communications sent to me and the speed in which I received the order! All I've got to do now is to install it! Thank you FS1!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Simple put. It fixed my issues. Simple purchase process and fairly fast processing. Fortunately for me this is a spare vehicle so I was able to afford waiting a few days.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Great customer service and quick, easy checkout and delivery. Would recommend
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Ordered an ECM that states in stock. Took my monies with no issue. 3 days later notified that I'm far that they did not have that ECM available. Then offered for me to ship mine off to them to repair for double the mine of a new one
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
I got a new ECM for my 2004 Prius. The part was correctly programmed to my VIN and arrived in just a couple of business days, and is working great in my car for less than a quarter of the price my dealer was asking for the part.
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Very helpful double checked all the details to confirm before programming and shipping it out. Great service also received a lifetime warranty for my part which is a huge bonus for me. All in all if I needed their services again I would use them again.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Placed order easily. Jupeth L caught my error and corrected order. Order was sent and arrived in good shape. I installed PCM the day I received it and it is working fine and has corrected my check engine code attributed to the PCM by Ford. Thanks
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I read all the instructions on the page before starting to order, had the VIN ready, and then ordering was very easy. The module has the exact FORD module part number, refurbished well on the outside, so I presume it is all new on the inside. Make sure to read all email contacts you get, because one of them is to register the warranty, which is a great warranty. Overall a good experience. Good communication, very reasonable order processing time, shipping via USPS to our home is sketchy (not Flagship1 issues), but it actually arrived early. Very happy customer.
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Great experience. Part arrived and I installed. Vehicle operating as designed. Test drive with no issues.
This is the Third TCM put into this vehicle. First one failed out of warranty, $595. Second one failed just over a year later, out of warranty, $395 (Gave me a break on the labor). Hopefully this one will last longer.
I have gone through the fault check list (20 pages) looking for issues with wires and grounds and have not found any other issues.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Good communication, just dont like being forced into submitting a review and the callers rush on it was fairly unpleasant
Thanks for the review and rating!; we truly appreciate you taking the time to share your experience. We’re always looking to improve and hope to have the chance to serve you even better next time. Don’t hesitate to reach out if there’s anything we can assist with!
I have installed the unit purchased from you folks, and it seems to be working. As I've learned that unit was not my problem, I will be continuing to use the unit I already had, but will keep yours for backup. Thanks very much for your services. Jack
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
This is the first time that I bought a PCM from Flagship One and I was not disappointed. It worked well with my car. Customer service was great! I even got a call from Herminio asking me if the unit was all good.
I was happy to find somewhere I could get the ECU for my Yukon and not need to take it somewhere to get it programmed. The instructions to complete the installation and on-vehicle key relearn are one page and easy to follow. Bonus, the ECU was extremely well-packaged!
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The ECM I received was in great condition. It was exactly what I needed and it was packaged perfectly. Very happy with the whole experience!
Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!
I have recently ordered a PCM for a 2011 Ford Focus. I plan to put it on soon. I ordered another device a few years ago for our Dodge Dakota and it worked great.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!