Flagship One IncReviews 6,359

This company is such a joke they say they have computers in stock and They can have you a computer programmed within 7 days, that is a joke by itself it does not take that long to program and test a computer, All you get is a run around about your computer is in the final stages of programming and they will get with your account manager to update you and then you never hear from them until you call them back again, and it is the same excuse that it is in final programming 3 weeks later, they have actually told me they have computers and stock and then called A company ideal with looking to buy one off of them, I Was also told how they bought a computer off of one of the salvage yards always yards and complain and complained about the price of a $100 for the unit while they charge $526 to the customer for the unit, And once they received the unit from the salvage yard they put the bad components from the computer they have in it and send it back to them and want a refund. Don't feel with them, the few good reviews they do have come from people in there hometown area, I would not doubt if it was the employees writing reviews for there own company

Ordered PCM from Flagship one after seeing their videos online after my PCM went out. Seemed like a great deal and easy enough to plug and play. Unfortunately neither was the truth. The PCM never worked after 1st receiving one not programmed properly, paying to send it back to FS1, just to receive the same PCM back, with still the wrong VIN. Do not waste your money! Even if you have to go to a stealership, at least you know it will be done properly. This place is a rip off. I had to call a locksmith which cost me $200 as FS1 said everything was properly done on their end and I needed a locksmith to be able to use the PCM they had sent. The locksmith said he could do nothing with it because VIN was never changed. Then the mechanic looked at the PCM and noticed that all of the securities were taken out of the PCM like the unit was a stolen unit, but the VIN was never changed. 2 months of fighting with FS1 to have my car at a stealership now, costing me more than if I would have done it in the first place. Flagship needs to be removed from business.

I've been waiting for over two months to get my problem solved and all I've got it different ECM now my Tahoe won't run at all has more codes than my computer I had one now I got twelve you can see clearly they just glass beaded a computer sent out now they won't even answer me lost job cause know car to get to work real pease of work this business need to be blown off earth

Ordered a standard ecm for a gm vehicle, FS1 took 2 weeks to complete the order, with emails stating they were working on it and it's very complicated. It is not.
2 weeks to receive the ecm and it does not work. Called customer support and they sent me a form to fill out and said it would be 24-48 hours before someone got back to me. This company is a scam. They have no idea what they are doing and at best, are sending out junk yard parts that are not programmed.
DO NOT WASTE YOUR TIME WITH THEM

I was a bit nervous when I first purchased the computer for my SUV because of all the bad reviews. I ordered the ECU and it was a promised 2-7 days for shipping. It ended up getting here in 12 days. Once it got here it was actually packaged very well and protected. I opened it and it came with an OBD2 Programing tool and the ECU itself. I installed the new ECU and followed the instructions and as promised 30 minutes later my truck started and has been running great ever since. I will update the review as much as I can in the next months... I know everyone is frustrated and disappointed in this companies service. I don't know if I got lucky but in the end it worked so I'm happy. Only complain is they should not promise fast shipping when it takes twice the time other than that it was affordable and it worked.

For weeks I've been getting the runaround, a few more business days, a few more business days. Today there is a rooster crowing in the background, ummm? Now it's been programmed and is awaiting testing, like I believe that. When I ask for someone by name they refuse to connect you. They refuse to issue a cancellation. They are incompetent liars. STAY AWAY!

First they said it takes 5 days to program it took 9 not counting weekend then I paid $75.00for overnight shipping they sent me an email it was shipped on the 6th but you can't track for 24 to 48 hrs so I haven't received it yet but now it is supposed to be here today after seeing the reviews I'm very worried that it will not work as advertised and feel ripped off for the shipping. I called them and they said it was shipped a day later than the email and there is nothing they will do so I looked up reviews and boy am I disappointed in my choice I made with this company. I'll be back later today with an update to weather it works or not

I ordered my ECM two weeks ago. All is shows is "PROCESSING ORDER" on the website. They charged my credit card, and on the site says 3-7 days. My vehicle is still not operating, as I have no part. 4 days ago, I used their chat function on their site to get an update, I was told in 2-3 more days and they gave me some bogus shipping number. As of today it still says processing and I still have no part or real tracking number.

I purchased a ECM from Flagship1 When I intially purchased the product I was told it was a plug and play. The next day while waiting on delivery got an email with instructions on a ignition key relearn required. When it arrived I followed the precedure and it worked. However the check engine light was on now and had set a trouble code. I called flagship1 and they informed me that I needed to do a crankshaft relearn and they would send me info on how to perform the relearn. I followed the precedure 3 times and after driving 150 miles I reached back out to flagship 1 for a return and refund. They said it wasn't there doing and would not give me the return although they sold it to me as a plug and play. I feel like they false advertised.

I called and placed an order ******* on Monday 9/20.
They confirmed the "Handling Time for all Programmed Units is 1-3 Business Days." so I proceeded to place my order over the phone. After that, I read all the horrible reviews which make me nervous because i need the unit shipped ASAP and many people complain about waiting weeks. I now call in each day to check the status since the "Order status" link on their webpage is broken and they tell me it could be up to 8 business days. It's strange they have HORRIBLE reviews on all platforms except eBay is 100%... I'll update my review if everything goes well, but so far I don't feel good about the trust I placed in my order. I wish I read the reviews ahead of time. You may want to do business with another vendor doing the same service out of FL.

Tried to purchase computer for 2004 Nissan, would not run, attempted to return, still no computer!

I ordered a computer for my car took a month to get put the car in the shop to have it installed and the computer was bad they sent me a paper to sign for the warranty I have signed and returned 3 and have been called asking the same questions as if my answers would change being tired of the run around I told them to just forget it because all they were trying to do is get me to say something for them to prove it was my misdoing to the computer not to work so the warranty would not be good will never buy from them again to anyone who does read the fine print because the warranty isn't what you think

I bought an ECM module for a 2003 Durango in 2017 and had a great experience. When I called, th eguys at the shop spoke with me, had a quick turnaround. GREAT! However, I just order an ECM for my 2001 F250 Powerstroke on 9/1. I called first to verify they had it in stock and was told 1-3 days to program and it would ship. This time, no shop guys, it was an Indian lady. So, I ordered the PCM.
I called back on 9-13, reached another Indian lady, and was told it hasn't been programmed yet. I asked to speak to someone at the shop and was told she can't even do that. She would email them for me. She also wanted to apologize for the "minor delay". I asked how is 10 days vs 3 minor.
I called again on 9-14, another person with an Indian accent from the call center answered. I raised some heck and was told a manager would call me within the hour. Two hours later, no call, so I call back. I am told they are backed up with orders and mine is a top priority. I explained I called on 9-1, was told 1-3 days blah blah blah. After more excuses I asked for my money back and an hour later I received an email stating I would receive a full refund.
Then... four hours later I receive this email:
Greetings!
I am contacting you in reference to the module you purchased from us.
Your unit for the 2001 Ford Truck F-Series is now in programming.
Please be advised that we may be having a bit of delay in getting it shipped due to the high volume of orders. You can rest assured that we are doing our best to fulfill the order as timely as possible and we'll surely keep you updated.

Thank you for your patience and understanding.

Lester M.
Flagship One

Pathetic. Surely keep me updated?
I'm not sure what changed, this used to be a great company to deal with.
Never Again!

Needing a rebuilt ECM for my 1996 Thunderbird, I first called them to make sure they had stock. Told that they did, I went ahead and ordered. Their website stated 2-7 days delivery but when day 8 rolled around and NO notice of shipment, I engaged their online chat system. They told me that the first one? They programmed failed their testing and that they would do another and expedite shipment. On day 14 from original order, they told me the only way they could help me was if I shipped (my expense) my old unit to them and they would rebuild it at over double the cost. I told them that wasn't an option as there were other companies out there to purchase from for less. They FLAT OUT LIED TO ME. Steer clear of them as they are not an honest or reliable source.

I ordered a pcm for my Ford Escape 2012 not only were the processing and shopping times very long but in addition it only worked 4 months. I communicated with them for their supposed guarantee since they are ground and I am told as an answer that I must return it to tell me if it is covered and roof that after having biased me not 24 hours as they say on their website but a week. They did not even dare to answer me themselves I had to rewrite them finally have an answer from them. Finally you are better off doing business with another company because this one is not serious

I ordered a PCM for my 1997 Ford Econoline Ambulance on their website the 28th of July. I received an email shortly thereafter stating they would need an additional $288 (that's in addition to the $354 I initially paid) to ensure it worked with my vehicle. I was told it would ship within a week and it didn't. I contacted them and they said it was programmed and being tested. They sent me a tracking number that was created that same day. Today is August 9th, I get no reply to emails, and they will not answer my phone calls (I'm on hold as I type this review) and the tracking still says "Label Created USPS has not yet received item". I'm filing a fraud charge with my bank and pulling my money back.

I made a purchase with Flagship1 and received my 3rd one. It still doesn't work. It took them weeks to resend the replacement. After asking for a refund, they tried to tell me that it is past the 30 day trial. I told them that I did not even get the second replacement until after 3 weeks of my initial order. Then I had to resend that only to get a third one that was not working. They told me that the only way they would refund my money is take my review back. I refuse to do that because I wanted consumers to know the type of company they are. It's supposed to be lifetime warranty so even if I passed the 30 days, I should still be able to get a replacement or refund for their defective item. I have a hard time loading image. I'll have to print and scan.

This company shipped us a bad pcm. We contacted them to let them know they told us to send it back and they would fix it. We received it back about 5 days later (!) and the same special packaging we sent it out was still on it, they didnt even open the box! Sure enough, it has the same problem and we had our master tech confirm its the pcm so we are back to square one.
NOTE: if a company cant resolve an issue, be HONEST with me, DONT LIE TO ME. It will not end well for you.

First everyone must understand I have a shop and people depend on me to repair their cars. Please for your own piece of mind DO NOT do business with these CLOWNS.
Of course I am pissed! I've given this company enough consideration for their faults. I place the order on the 10th of July and an email was sent regarding the Vin# the following day. I responded with a call to give the Vin the following day. After waiting three days and not seeing the order had shipped I called back to customer service. They stated they still do not have the Vin. I gave it again and three days later can not get an update other than it has gone to programming. Today is the 24th and the customer service agent states they just got the Vin two days prior and the unit has gone to programming.
Now about the customer service. Liars and idiots. Don't waste your time calling they will put you on hold
And never return and the line drops the call. I canceled my order. Just don't use this company and you won't have to deal with the frustration.
Don't fall for the owner responses. These responses have been the same for years. Read what the idiot wrote below. The stupid $#*! could call me, if he was genuine about his words. He has my contact information. I am a Christian but I want everyone to know these people are all Asses. I cannot say it enough these people are really A holes.