Flagship One IncReviews 6,358

This company is a Scam. They take your money and send out wrecking yard and salavaged parts that do not work. I have been waiting 6 weeks for an ECM that I paid for. My Colorado ran with the old one, but sometimes it would loose communication and would have an engine miss. I ordered a replacement ECM from Flagship one that was supposed to be programmed and ready to install. My truck would not even start with the dirty POS that they sent out. I am still waiting to recieve a part from them. Supposedly the case manager had a family emergency and no other human being at the company can assist with the order. They got my money and I am still waiting for my ECM. NEVER AGAIN will I do business with this so called company. Order number #******* for proof of order.

I did not buy from them after asking questions (AND you should definitely ask questions too before buying!) I asked point blank questions and learned the warrantee is a joke ($85 return AND 20% restock fee?) That doesn't sound like much of a warrantee for what has been described in other reviews as a spray painted junkyard module. They default to 'ask your mechanic' as a scapegoat and it sounds to me like they really don't even check PCMs before they go out (but I really don't know?). What I do know from asking questions before buying is they really don't stand behind their product. All these low reviews are an indication of what this company is about. Pretty sad as I really would've like to buy one to get my car running properly. The search continues for a reasonably priced REPUTABLE supplier...

This company has lied taken my money will not call me back and will not send my item I played for the so called account manager is never in

I ordered an ecm from flagship 1. Got it 2.5 weeks later and installed it just to find out it didn't work. They MADE me have a locksmith come out to look at the ecm BEFORE they would even send me a return label for them to look at it in they're shop. I paid for the ecm with there keys because it states on there website along with the little paper they send with the ecm that if you buy there keys with there ecm. YOU WILL NOT HAVE TO PAY FOR A LOCKSMITH. They mad me pay for a Locksmith to come out just to find out they sent the wrong chipped key and they will not make it right. DO NOT recommend them. They will waste 200$ making you pay for a Locksmith and alot of your time. I even have the receipt saying it's there fault...

If you want to save time and a lot of Money RUN!, Do not do business with them, they are well qualified scammers, I made a purchase a month ago and they still have not sent the part I ordered, all I get is cheap excuses, which to me means they don't have the expertise in programing PCM/ TCM. Every week its a different excuse, and don't expect your account manager to get intouch with you, there is no account manager its part of there BS story.

Ordered a PCM for a Lincoln MKZ because they had the best price. Said orders delivered within 1 to 6 business days. My car was having issues and I could not drive it until I received this part and got it installed. I checked my order the first few days and all it said was processing so I called customer service and said that it has not even been shipped yet and they told me they would mark my order as a priority. A couple days later I get an email saying that they have been experiencing delays on fulfilling orders without saying how much longer my order would take and just to be patient. I ordered the part elsewhere after this as I was without a car for entire week already at that point. It took another 3 calls for me to get a refund. This company is a joke!

I only recommend this company to people I don't like. Very poor service. Took over 2 weeks just to get it out the door. It looked like it was in a rusty old truck and when installed it didn't work. Found the signal terminal for the crank sensor had 5V from the ECM all the time, even when disconnected from the crank sensor. I have been unable to talk to any customer service supervisors. I'm told they will call but never do. I've been hung up on and generally there is no customer service. Its been a month now and I doubt I'll get any satisfaction from them, I'll buy a new computer elsewhere. FS1 is not worth dealing with.

This company are theives, they steal your money and provide false shipping information - no refunds for their bad products. Do not buy from this outfit, they are all liers.

You would almost be better going to a junk yard and getting a used GM computer, they took over 2 weeks to ship a popular GM computer, no instruction, was promised that it was plug and play which it was NOT, had to contact them and they sent anti-theft re-teach which did not work as sent, took over 8
Tries of 10 minute cycles, finally accepted, needed driver door closed and no-one sitting in seat, had to work key on and off thru open window, they were no help and don't read e-mail, 3 times I sent e-mail telling them computer finally worked and they keep sending e-mail to return ecm
What a screwed up company will no deal with then again, I have over 50 years experience in automotive repair and run my own shop, SAE member.

Will say item is in stock take your money and not send you anything... if you call about order good luck getting anyone on the phone... they will put you on hold and hang up on you... this was a good company years ago but obviously its run by a bunch of criminals now. SAVE YOUR MONEY... DO NOT DEAL WITH THESE THIEVES OR YOU WILL REGRET IT!

PURCHASED A ECM AND IT WAS DELIVERED A WEEK LATER ONLY TO FIND OUT IT WAS PROGRAMMED INCORRECTLY. NOW I ONLY GET VOICE MAIL AND NO ONE WILL RETURN CALLS OR RESPOND TO EMAILS. STAY CLEAR OF THESE PEOPLE THEY ARE APPARENTLY PROFESSIONAL SCAMMERS.

I'm a mechanic that needs parts as quickly as possible so after I searched the flagship One website and they said they had what I need in stock and it would ship in 1-6 days. So I called there customer service line to make sure and they said it is 1-8 days right now but no later. I was willing to wait up to 8 days so I purchased. Right now I'm 11 days in and just received a email stating they would try to get it out by the end of the week. NOT acceptable by my standards. I hate to be deceived. Are there no more honest reputable companies these days. All they want is the money then hold your hand on your butt till they figure out how to run a business. DONT WASTE YOUR TIME OR MONEY WITH FOOLS. THANK YOU

SO GOT A COMPUTER FROM THERE GUYS IN LATE 2020 8 MONTHS AGO,, CAME BACK A MONTH AGO FOR DIFFERENT COMPUTER PROBLEMS, SENT THEM THE SAME DIAGNOSTIC 3 TIMES THEY SAID I WOULD GET A SHIPPING LABLE, 3 DAYS LATER I GET IT, SHIPPING TOOK A WEEK AND I HAVE BEEN WAITING 3 WEEKS FOR MY ACCOUNT MANAGER, MY CUSTOMER IS LOSING HER MIND. IM CALLING EVERYDAY WITH NO RESULTS,

I purchased a (FLAGSHIP-1 INC.) PCM ECU Engine Computer for my 2004 Chevrolet 2500 Pickup (a Programmed Plug & Play Unit) in March 2021.
It was ordered online from FLAGSHIP-1 INC. and delivered to my home. Delivered Cost= $134.

I installed the unit using FLAGSHIP's installation instructions (Instructions were not included with the unit). I had to call & go online to acquire the instructions. After installation, I called FLAGSHIP to report that my Pickup Truck would NOT START. The company said their Installation Technician was busy, but he'd call back that day (He Never Called Back).

I called again the next morning, asking again for a Technician, and was instead asked to fill-out a Complete Report (which I did & returned to them). Again No Technician called back to assist me after that.

I asked 3 times for Technical assistance (because my truck would not start), but no one ever contacted me again.

I looked into RETURNING the non-working FLAGSHIP-1 PCM ECU Unit, and learned that there is a ($20 Restocking Fee), PLUS (a $85 Non-refundable REPROGRAMMING FEE), so the total cost to RETURN THE ITEM (not counting Shipping) would be $105!

I will never recommend FLAGSHIP-1 INC. because their Customer Service is terrible! Also their Return Policy is totally unacceptable!

An unhappy customer.

I ordered a pcm for my 2016 jeep Cherokee $250 i called after waiting 2 weeks to check and see when i would receive my pcm they told me they had a hard time programing that they was on the third one i was ok i give it a little more time so its done right so i waited called 3 days later they tell me that it was almost done then thay called me on on may 20 and left a message saying the cant program it they going to give me a refund so i called they say it take 24 to 48 hours and know its may 26 and nothing so i email them they emailed some crap saying my bank took it out already i contact my bank and they havnt took out anything from there bank why would they do that if u supposed to deposit it back in my bank so im filling against this company through my bank so i can get my money back

1) PCM received, but did not work. Warranty options are so ridiculous, i had a local shop re-configure the PCM instead of dealing with refund process.

2) Flagship One and their ebay store offer two different international shipping options, at very different levels (base of $100, with an upgrade of $60 for a total of $160, vs $26 through ebay)

3) Rarely are the phones answered promptly; and if they are, they take a long time to get the answer you need. I told one lady that this is an international call and I can call back, she said to hold and kept me on hold for 10 whole minutes. The disrespect is unbelievable.

4) Account managers don't do anything. Mine was as useful as a screen door on a submarine.

Flagship One may offer the product you need, but certainly not the service level you deserve.

Also, Flagship One and Mintt.com look suspiciously similar. Think about it before you jump from one to the other.

Took 3 weeks for them to finally send the pcm i ordered, then another 3 weeks for customs to clear it and tell me i owed them duty and taxes. After all the waiting i did and negative reviews i read i was extremely anxious expecting the pcm would be garbage and i wasted $350. I was happily mistaken. My truck fired right up, no more check engine no more misfires truck runs perfect so far. Im happy with this purchase, cant say everybody will have this experience but it worked for me.

Ecm failed on first drive they don't responde too emails sent ecm back now I'm in the dark. After purchase. Now I've got credit card fraud. Sent me an ecm beat up with in weld on it.

Easy to order... difficult to get what you ordered and worse if you believe the frequent promises...

5/17/21 it got worse. The wrong part arrived. I ordered *******084. Flagship One confirmed that order and sent instead *******-*******. Sent an email asking for an RMA and return information and a full refund... I will keep you posted..

I ordered a computer for my daughters car which should have came with 2 programmed keys. The computer was correct but the keys were WRONG therefore making my purchase worthless. I then Had to cll a locksmith to fix this error which was an additional $200. Flagship only wants to refund me $60 for the keys and not what I paid for them to be programmed. Which is BS! I filled out paperwork a month ago the still haven't contacted for my refund. I called today they want me to resend what I sent a month go. I have still not received any kind of refund but definitely the run around and bounced from service rep to service. Don't purchase from them go with a company that's at least accredited by the BBB which flagship is NOT and there are thousands of complaints on the BBB website.