Flagship One IncReviews 6,449

I bought a ecu from this place when I finally received it, it looked like this this was salvaged out of a dumpster and just cleaned up took about a month to receive after I had paid for it then I would call about it and all I was told was they were working on my ecu I was calling every week then when I finally received and installed it didn't charge and gave me a misfire code my original wasn't giving me the ecu I bought was actually worse than my original and i called about the warranty turns out i have to send this ecu back so they can work on it again about another month before i get it back then to talk to a manager you have to wait for a call back just a BAD PLACE TO WORK WITH very bad customer service very bad place to buy your ecu I WOULD never buy from here again would I WILLnot recommend this place to anybody unless you want to be given the run around VERY VERY BAD PLACE TO BUY FROM I AM VERY DISAPPOINTED AND UNSATISFIED JUST A COMPLETE MISTAKE BUYING FROM HERE RATED ONE STAR BECAUSE I HAVE TO GIVE A STAR I NOT THEY'D GET ZERO

Had nothing but problems with flagship1 and Mary A! Part was supposed to arrive in 3-7 business days…it took 14. Called to talk to someone about it got connected with Mary A. She is absolutely terrible at her job. She lies and lies and lies…when I asked to speak to her boss they were never there and they couldn't call me later so it was like Mary A didn't want me talking to her boss. Asked to have package shipped "next day" Mary A doesn't even know what that is so it got shipped "priority" like everything else does and I was told I would get upgraded shipping since part was so late…that didn't happen so I waited 3 more days. Still waiting on a call from flagship1 management but let's face it they don't want to talk to me and hear about how terrible their company and Mary A are so I'll just leave this here.
DO NOT BUY ANYTHING FROM THESE SHEISTERS!

Bought ECM for a 2006 Cadillac CTS on 08/11/21. Signed Lifetime warranty doc on 08/12. On 01/01/23 the ECM began having issues. Filled out a RMA form on 01/01/23. After several wasteful and time consuming phone calls, Flagship 1 made me jump through several hoops sending them multiple emails providing them with the error codes and any other additional info they requested. I was dealing with some guy named Muhammad K. I sent him a final email on 01/15/23 with some additional error codes and requested a call back (providing my #) and that I needed to get this resolved ASAP. As you can guess, I never received a call back. What a colossal waste of time. Customer service could not have been handled any more poorly, and a lifetime warranty is meaningless if the company is unwilling to back their product. This is a 100% honest and detailed review. Look elsewhere for a company that provides good customer service, respects your time, and and actually backs the products they sell, because this isn't one of them.