On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The item was as advertised, and worked flawlessly.
Shipment was prompt, and the price was fair.
After delivery, they contacted me to find out if I was satisfied.
I thought the price was fair and the product worked perfectly. Resolved all of my issues on my 2005 Jeep Wrangler TJ.
They had the part I need, they were very helpful, professional and very easy to speak with. Outstanding!
I don't have to replace ECU s very often. This is the 1 St time I used Flagship one. The service and support was very good and I will use them again if needed in the future
I am still waiting for a call back someone on your representative that I got transfer to and leave a voicemail and then never call me back. So now I got to wait for Monday to call them to find out how to replace my item
All problems related to my car computer were solved after l got the programmed one from flagship. Thanks a lot for this great company.
Ordered, got it fast, installed it, followed instructions for programming my key, started fine, runs excellent, have had no problems. Will use Flagship 1 for all my future automotive computer needs.
Knowledgeable, courteous, fast shipping. Twice!
Will shop here again!
Although I do not like having to use 100 or more characters in this feedback.
The people work hard to make sure your satisfied. I wasnt happy bout the delay in shipping. My PCM works great. Thank you Flagship one. I will recommended you to my friends & family..
They had what I needed at a reasonable price, quick shipping, item worked as advertised and fixed the problem!
Other than a delay on mail due to weather, my replacement part arrived as promised. Works great. Ford dealership could not get a replacement part until April.
I liked it very much this site is really a good thing it's really easy to leave answers to a survey. I glade I got to take part in it.
Great product, excellent service. The PCM swapped out easily and works flawlessly. Will definitely use them again should the need ever arise.
Great deal, took a little longer than expected but I finally received a great product. They wanted to make sure the unit was perfect prior to shipping it to me, so it was a longer wait. Would have been nice if they would have informed me of what the delay was.
The folks at Flagship One were great. They ensured I had ordered the correct unit and it arrived on time in good condition
Well I ordered from here because I needed a computer for my Jeep quickly and didn't have time to part a junk yard and have it flashed. A week goes by and nothing, two emails until I got tracking information that took another week to get to me. I get the computer and it looks like it was packed by a 3 year old, not to my surprise the computer didn't work. I call them up same day and get the "you account manager isn't here but I'll forward your issue to them" line. 3 days I wait and get nothing, I call and am given the run around but held out hope that a replacement was on the way. A couple days go by and I call back and I am put on hold for 45 minutes (yes I sat and waited.) no one ever came back to the phone. I call back the next day and no one even answers the phone, I call from my wife's phone not 5 minutes later and I get someone who looks up my account and immediy puts me on hold for another half hour until I hung up. It took me filing a claim with my bank to get them to take the computer back to which they kept more than half of what I paid for it.
Lesson learned...
Do NOT do business with these scam artists.
They sent me a bad ecm made me pay to ship it back and only refunded 53 dollars back. The broken core itself was worth over 70. Their phone customer service is lousy and they charge you for their mistakes. They don't care about their customers and their return policy is designed to cheat people out of as much money as they can if you are unhappy with FS1's service.
Do not purchase from them. You will be lucky if you receive you item, and if by chance you do, it probably won't work. Look at Google reviews. Flagship one is presistant on creating fake reviews of their site. Just look how many was created on 4/8 alone. They employ a review site by the name of Trustpilot to keep their ratings above a certain goal. If you don't believe me, try leaving a negative review there, it will be removed within 48hrs. Please do your homework before making a purchase. It took me 3 months to get a refund, not by flagship one. But by the bank.
This company sends defective products and refuses to accept any responsibility. Worst company ever! Do not use this company!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members