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Flagship One Inc

4.3

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From the business

Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!


fs1inc.com
Lynbrook, NY, United States
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Flagship One Inc Reviews Summary

The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

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20,506 reviews

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Washington
1 review
0 helpful votes
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LIFE SAVER!
January 11, 2024

THE DEALER COULD NOT PROGRAM AND WE WERE DEVISTATED DOING THIS ENDED UP SAVING US $1200 AND THE CAR IS RUNNING SMOOTHLY - WE JUST ADDED AT LEAST A YEAR ONTO A 25 YEAR OLD CAR. EASY TO ORDER AND THE UPDATES ARE GREAT!

Date of experience: January 11, 2024
Sean K. Flagship One Inc Rep
over a year old

Its our pleasure to serve you Charity! Thank you for trusting Flagship One Inc. Let us know if you have any questions

Tennessee
1 review
0 helpful votes
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Got good reviews- I'm hoping my experience is as good or better.

Date of experience: January 10, 2024
Sean K. Flagship One Inc Rep
over a year old

Thank you for the 5-star review Daniel. We appreciate your feedback. Should you require assistance, please feel free to contact us.

Texas
1 review
0 helpful votes
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Great service
January 9, 2024

Quick and easy service no hassle at all very satisfied with the customer service team with both purchases I have made with flagship

Date of experience: January 9, 2024
Sean K. Flagship One Inc Rep
over a year old

Flagship One Inc love to keep everything simple for faster ordering and we are so glad to know you found our process so easy! Thank you for trusting us!

Canada
1 review
0 helpful votes
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Good pricing
January 9, 2024

Easy to find the actual Part Number and got my ECU in less than 2 weeks (Canada). Fast installation, but on my Ford Transit 2010 I had the extra step of reprogramming the Anti-Theft (PATS) which is 10 minutes of waiting for the scan tool to connect and 2 minutes to reprogram.

Date of experience: January 9, 2024
Sean K. Flagship One Inc Rep
over a year old

We love to keep our website simple for easy ordering and we are happy you loved it! Thank you for trusting Flagship One Inc.

California
1 review
1 helpful vote
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Be careful of what you order here. What is weird is they do not ask for your core but which was good in my case. Their shipping department employees should be fired. When I received my ECM, first thing I saw was the box had some puncture damage to it and this wasnt from mail carrier. When I picked up the box from my door step OMG I can hear my ecm just moving around inside. When I opened up the box, their was only 1 small piece of bubble wrap and my ecm, no regards to the ecm being a sensitive module. I took pictures and right then and there I did not want the module and wanted my money back. The brackets on it were bent and it was spray painted with gray primer. I did install it into my Nissan and I had 5 error codes on my obd. Only good thing is I have to say is they refunded my money right when they received the module.

Date of experience: January 8, 2024
Sean K. Flagship One Inc Rep
over a year old

Hi Johnny, we apologize for the shipping issue you experienced. Your feedback is important to us, and we've taken steps to address it. We're glad your refund was processed, and if there's anything else we can do, please let us know. Thank you.

Oklahoma
2 reviews
0 helpful votes
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Pcm
January 7, 2024

Replaced another PCM with flagship and save over $1000 from dealer. Took only about 30 minutes. Worked great.

Date of experience: January 7, 2024
Sean K. Flagship One Inc Rep
over a year old

Thanks so much for trusting Flagship One Inc! Looking forward to serve you again. Take care!

Florida
1 review
0 helpful votes
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Great product
January 5, 2024

Easy check out process and took care of all my problems

Date of experience: January 5, 2024
Sean K. Flagship One Inc Rep
over a year old

We love to keep our website simple for easy ordering and we are happy you loved it! Thank you for trusting Flagship One Inc.

Louisiana
1 review
0 helpful votes
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Went Well
January 5, 2024

Went well! Initial shipping was delayed, but happy so far!

Date of experience: January 5, 2024
Sean K. Flagship One Inc Rep
over a year old

Its our pleasure to serve you! Thank you for trusting Flagship One Inc. Let us know if you have any questions

Utah
2 reviews
0 helpful votes
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Took a long time to ship.
January 5, 2024

The product seems to be okay. Does not seem to have cured the issue I had.

Date of experience: January 5, 2024
Sean K. Flagship One Inc Rep
over a year old

Hello Barry! Your 3-star feedback is duly noted. We appreciate your input in helping us improve.

Oregon
1 review
0 helpful votes
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Works well
January 4, 2024

It was Good. It works,but not interested in writing a book

Date of experience: January 4, 2024
Sean K. Flagship One Inc Rep
over a year old

Its our pleasure to serve you! Thank you for trusting Flagship One Inc. Let us know if you have any questions

California
1 review
0 helpful votes
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I bought a ecu from this place when I finally received it, it looked like this this was salvaged out of a dumpster and just cleaned up took about a month to receive after I had paid for it then I would call about it and all I was told was they were working on my ecu I was calling every week then when I finally received and installed it didn't charge and gave me a misfire code my original wasn't giving me the ecu I bought was actually worse than my original and i called about the warranty turns out i have to send this ecu back so they can work on it again about another month before i get it back then to talk to a manager you have to wait for a call back just a BAD PLACE TO WORK WITH very bad customer service very bad place to buy your ecu I WOULD never buy from here again would I WILLnot recommend this place to anybody unless you want to be given the run around VERY VERY BAD PLACE TO BUY FROM I AM VERY DISAPPOINTED AND UNSATISFIED JUST A COMPLETE MISTAKE BUYING FROM HERE RATED ONE STAR BECAUSE I HAVE TO GIVE A STAR I NOT THEY'D GET ZERO

Date of experience: January 2, 2024
Sean K. Flagship One Inc Rep
over a year old

Hello Jose, thank you for bringing this to our attention. We understand your frustration and we want to apologize for what has happened. Please let us know if you still need further help with your computer. We are always here to help.

Florida
1 review
0 helpful votes
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All ok
January 2, 2024

None at this time questions answered to the best of my satisfaction

Date of experience: January 2, 2024
Sean K. Flagship One Inc Rep
over a year old

Thanks for the 4-star review, Michel! Reach out for any assistance or questions.

Canada
1 review
0 helpful votes
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Great Service and product
January 2, 2024

Website very easy to use, order came quickly, just had to program the old keys to the new ECM and vehicle started immediately and ran perfect. Would recommend and would buy from Flagship One again.

Date of experience: January 1, 2024
Sean K. Flagship One Inc Rep
over a year old

Flagship One Inc love to keep everything simple for faster ordering and we are so glad to know you found our process so easy! Thank you for trusting us!

Washington
1 review
0 helpful votes
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A pleasure to work with
January 1, 2024

Their response time to questions was very quick. Received incorrect part which was sorted out and replacement part was shipped almost immediately.

Date of experience: December 31, 2023
Sean K. Flagship One Inc Rep
over a year old

Flagship One Inc love to keep everything simple for faster ordering and we are so glad to know you found our process so easy! Thank you for trusting us!

Utah
1 review
0 helpful votes
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Everything was fine. I just wished the site would update the status better or at least communicate which step of the process it was at.

Date of experience: December 29, 2023
Oklahoma
2 reviews
0 helpful votes
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Fast shipping, great price, kept me informed all the way and communication was very helpful.

Date of experience: December 28, 2023
Sean K. Flagship One Inc Rep
over a year old

Flagship One Inc love to keep everything simple for faster ordering and we are so glad to know you found our process so easy! Thank you for trusting us!

California
1 review
0 helpful votes
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Great jobThanks
December 27, 2023

Great job received module and it worked perfect
Thanks

Date of experience: December 27, 2023
Sean K. Flagship One Inc Rep
over a year old

Its our pleasure to serve you! Thank you for trusting Flagship One Inc. Let us know if you have any questions

Illinois
1 review
0 helpful votes
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Grate products
December 22, 2023

Easy to use and easy to program. Just had to get my keys cut and follow the instructions and everything went perfect.

Date of experience: December 22, 2023
Sean K. Flagship One Inc Rep
over a year old

Its our pleasure to serve you! Thank you for trusting Flagship One Inc. Let us know if you have any questions

Washington
1 review
0 helpful votes
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Easy company to work with
December 21, 2023

Glad to be able to find the right part. Easy website to work

Date of experience: December 21, 2023
Sean K. Flagship One Inc Rep
over a year old

Hi, happy to know about your positive experience with Flagship One Inc. Thank you for the 5 star ratings!

Michigan
1 review
2 helpful votes
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Had nothing but problems with flagship1 and Mary A! Part was supposed to arrive in 3-7 business days…it took 14. Called to talk to someone about it got connected with Mary A. She is absolutely terrible at her job. She lies and lies and lies…when I asked to speak to her boss they were never there and they couldn't call me later so it was like Mary A didn't want me talking to her boss. Asked to have package shipped "next day" Mary A doesn't even know what that is so it got shipped "priority" like everything else does and I was told I would get upgraded shipping since part was so late…that didn't happen so I waited 3 more days. Still waiting on a call from flagship1 management but let's face it they don't want to talk to me and hear about how terrible their company and Mary A are so I'll just leave this here.
DO NOT BUY ANYTHING FROM THESE SHEISTERS!

Date of experience: December 21, 2023
Sean K. Flagship One Inc Rep
over a year old

We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at [email protected] so that we can make this right.