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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Made a $900 purchase for a 2006 Jeep ECU ordered it on a Monday the following Monday it's still getting programmed / not shipped yet. Got emails saying the company backlogged the24/7 chat helps keep up-to-date
I am not real happy with my experience so far. I ordered a PCM on March28th 2026 and as I write this it is the night of April 06 2026 and my credit card has been charged since the start but the PCM has not even been shipped yet. That is not good performance by any standards considering when I ordered the PCM the tmeframe was 2 to 7 days.
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Thought I needed a new ECU but was afraid I would waste my money. This has ended several problems. Glad I bought one finally!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
My mechanic told me wrong parts number but you guys caught it before you shipped it out saving me weeks waiting on my car to be fixed thank you
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It says 2-7 business days and I made order on March 31st and mu order is still being programmed. No shipping date and its been over a wwwk
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Since the fist time i contacted Flagship One.there personal have been great.they kept me on the loop every step of the process and, there prices are very reasonable. I truely recommend Flagship One.Have a beautiful day!
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Upon opening the packaging, I am very disappointed in the computer housing. Three screws were apparently snapped off during repair/removal from prior vehicle. One corner was broken off prior to receiving the unit (while at the reprogramming shop ror before for no small housing pieces in packaging. Opposite side of housing cracked bad. All of this would allow moisture to enter computer housing. I have not tried to contact the supplier yet and am now going to attempt contact for a replacement computer or a guarantee it will be replaced upon failure and hopefully it will not be while on the road or working in the fields.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
Ever since I got this jeep it's been one thing after another. I kept thinking something was wrong with the ecm. When I got a no start condition I ordered one. Started right up, very pleased the price was the best around and service was great. Two thumbs up!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Flagship One is a great company to do business with.
They take pride in Packaging (5 padded mailers).
They stay in contact with you for the entire shipping time, updating you daily.
Their Follow-up is wonderful.
This a great company to trust and do business with.
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The staff was extremely courteous & kept me apprised all the way through.
However, I did have a problem with the Post Office!
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Was never given an update past the programming process (including shipment notification). But overall good experience; sure beats paying Chrysler thousands of dollars to do the same thing!
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Muchas gracias por enviar el pedido rápido Yego en excelentes condiciones muy buen servicio me atendieron en español y eso es genial muchas gracias
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
When I was looking around for an ECM for my 2002 TOYOTA, nobody had it, so I found Flagship One, the agents on the chat line were decent and helpful. I am still waiting for my ECM to arrive, its not a total of 8 days since I ordered it. However, I guess they only do business days, so five days. I thought the agents were there to support the customer and provide feedback, i have checked in a few times to get the status of my ECM and a couple agents were almost rude and didn't want to help. My apologies for wondering, because $539 is a lot for something and I don't see any updates, nothing in email or anything. I sincerely hope this ECM works, for waiting over a total of 8 days so far including weekends, and me having to ask for an update, Im hoping its plug and play. The experience in buying the unit was great, the waiting process and follow up is not very good. I think the communication process should be updated as the ECM goes through it stages, not only for me but for everyone that does business with FS1. Oh, the LIFETIME WARRANTY I think is pretty cool, hopfully ill never need it but if i do its nice to know its covered as long as i own the vehicle. Overall my experience is good, except the communication process and the wait time, i do understand they want to make sure its good to go and programmed properly. Thanks again FS1. I will recommend other s to you.
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Tried to order an ECM I was told I would get it 1 to 4 days. It actually took two weeks and still I didn't get the part. I ended up having them refund me my money which they were very quick about, but they were not quick about sending me my product that I paid for will never use them again.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
Todo salio muy bien, y como se decía ellos son muy honestos.
A mi chevrolet sonic lt 1.8,2014 después de instalar la ecu, solo le hice el, crankshaft Variation learnig. Reaprendizaje de la posición del cigüeñal o Aprendizaje de variación learnig. Gracias. FLAGSHIP1.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I am so pleased with the attention to my order, thee communications sent to me and the speed in which I received the order! All I've got to do now is to install it! Thank you FS1!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Simple put. It fixed my issues. Simple purchase process and fairly fast processing. Fortunately for me this is a spare vehicle so I was able to afford waiting a few days.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Great customer service and quick, easy checkout and delivery. Would recommend
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Ordered an ECM that states in stock. Took my monies with no issue. 3 days later notified that I'm far that they did not have that ECM available. Then offered for me to ship mine off to them to repair for double the mine of a new one
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
I got a new ECM for my 2004 Prius. The part was correctly programmed to my VIN and arrived in just a couple of business days, and is working great in my car for less than a quarter of the price my dealer was asking for the part.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!