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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Great customer service. Merie sent me updates while my new PCM was being prepared from the beginning until it shipped and then I received tracking info. Super fast! The PCM works great and fixed my problems I was having with charging. Thanks! Great people and great product.
Installed new ecm, programmed accordingly based on steps provided. Ecm was not pre programmed to my car and key was not working. Has lock smith come out and look it over to discover everything stated above.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
I'm sure the PCM replacement sent to most likely works but unfortunately the wrong one was sent. I will change my rating once I get the right PCM replacement. I received the PCM on 4/13/26 and as soon as I opened the package I knew the wrong one was sent. This PCM had 3 ports and my truck only has 1. I have no problem giving 5 stars once I can send this one back and get the right part.
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This is the third time I have tried this place first time it didn't work sent back never got refunded, the second work, this time over 2 weeks since we ordered n still waiting for it. Don't waste your time.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
Ordered with expectations of 1-4 days to ship as advertised. 8 days later still hasn't shipped and tracking progress is impossible.
We're sorry to hear about your experience and appreciate you bringing this to our attention. Please reach out to [email protected] so we can make this right. Your feedback is important and helps us improve, we will wait for your message. Thank you for your patience.
I am pleased with this replacement pcm. The ordering, programming, quality testing and shipping are excellent and exceeded my expectations. The whole process start to finish was simple and very quick. I give 5 out of 5 stars and would highly recommend this replacement part for your vehicle. I was missing a paper for instructions on a key relearn but no big deal I just looked it up online.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I am pleased with this replacement pcm. The ordering, programming, quality testing and shipping are excellent and exceeded my expectations. The whole process start to finish was simple and very quick. I give 5 out of 5 stars and would highly recommend this replacement part for your vehicle. I was missing a paper for instructions on a key relearn but no big deal I just looked it up online.
It seams like when I saw the web site should fix the problem, just waiting on the programming of the computer should get it soon I hope.
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From start to finish was very easy and the updates and being informed on each step of the way. Flagship One needs to give classes to any and all business on the how a business should operate.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!
PCM was sent with the wrong year so I had to reprogram it myself to match the BCM and clear a p160A code on my Ford vehicle. Reached out to customer service and got no response.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
Exact match to the one that was in there to the point where key relearn and crankshaft position relearn was so easy. No problems at all.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
First time using flagship1 and waiting on the pcm I ordered. Has not been shipped according to the customer service representative. 2 to 7 business days is what they tell you but not what actually happens.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
First time using flagship1 and waiting on the pcm I ordered. Has not been shipped according to the customer service representative. 2 to 7 business days is what they tell you but not what actually happens.
I got the new PCM. It was not plug-in. Play had to take it to a dealership and the dealership is saying it was not wiped clean from the other vehicle. They cannot reprogram this PCM have to ship it back.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
Found what I needed online and ordered it. Unit came in and was installed today and it worked great! Thanks to Jeffery for helping me.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
And within a day I got an email back saying my part didn't match my vin. I got the part i needed and only had to pay the difference. Extremely helpful
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
All I have gotten from this company is lie after lie and delay after delay. I will never order anything from this company again. Everyday I get an email stating there is a delay and it will be shipped out in 1 to 2 days. This company is a complete joke.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
Was very pleasantly surprised that the ECM worked as advertised. I haven't had the same success with other ECM repair companies. These guys hit it out of the park!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Order an ecm n it had 16 codes stored in the ecm did the key fob relearn car never started. Now waiting for another ecm fingers cross that this one works
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!