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Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Ecm was delivered on time as promised. Technician followed up with a personal phone call to make sure that everything worked correctly
They give you very clear instructions on the process and how long it take to program and ship your ECM. They are open with communication and updates. Deliver top quality service and products, that work great. Worth every penny.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I waited a week just ship, then I received a part that looked like it came from a junk yard, and it did not function at all. My truck is still not running, and now I have to pay my mechanic again. The FICM I received looked like it was just pulled out of some non running truck and shipped to me. It did have a sticker and some numbers on it. However, those didn't make it work. I am extremely disappointed in your service. I couldn't wait any longer, I pd roughly $50 more and got one locally. I will be contacting on Monday to return this a get a refund.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
I ordered this for my mom's boyfriend, I spent some while looking for it on different sites but Flagship One was the one I liked the most since it looks very professional, I was a bit nervous since it's my first time ordering something like this but it was super easy to find exactly what I was looking for. After the order I immediately received a confirmation email and subsequent status confirmations about my order. The delivery came before I expected it and as soon as we plugged the computer on the truck it worked! Simple as that. Thank you for making this easy and having a trustworthy company!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I had to wait for 21 days for 2-7 day product delivery.
I was thoroughly dissatisfied and will never use this company again for any reason. I desire a rebate for the wasted time and money lost.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
Satisfactoria. Volveré a comprar de eso estoy seguro. Gracias 🙂 👍
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Found exactly what I was looking for, the communication was fantastic, and it fixed the issue with my vehicle. Would highly recommend!
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As always you prove yourself to me good at what you do thanks again. I appreciate everything you guys do there. It makes it so easy once again thanks guys. I appreciate it all.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I paid at order, then I get a statement it wasn't paid for. Then after call text and statements I got a response. Then it was delivered. 3 weeks later. Advice after order, call and verify your order. Like I said product is good! Back on the road the day of arrival. Going strong! Saved me over 300 bucks.
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My experience with Flagship was actually one of the best business experiences I have ever had. Friendly- knowledgeable-great communication.
It really was the best.
Thank you
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
This is the second time I have used Flagship One, with another vehicle, and am still, just as satisfied, overall. Thank-you to the staff of F. O. Sincerely Jeffery L.Thayer
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Gentlemen, I talked on the phone lied to me told me it was a plug-in play or I wouldn't have spent the $500 on a $1500 car you know $500 plus $300 for keys on a $1500 piece of $#*! I would not have done it He lied to me completely.
We're sorry to hear about your experience and appreciate you bringing this to our attention. Please reach out to [email protected] so we can make this right. Your feedback is important and helps us improve, we will wait for your message. Thank you for your patience.
I had exhausted trying to figure out the problems of why I was continuing to get all these weird codes. I had completed a lot of trouble shooting steps in an attempt to eliminate the problem. Finally after exhausting all my other efforts I took the leap and ordered a PCM from Flagship One. After installing it I started it and immediately ran great and has not thrown one code since. I am more than pleased. I'm so thankful for the results. Thank you for a quality product and service!
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Still had to pay an additional fee to have someone come out and reprogram the computer because it would not sync with the key
Thanks for the review and rating!; we truly appreciate you taking the time to share your experience. We’re always looking to improve and hope to have the chance to serve you even better next time. Don’t hesitate to reach out if there’s anything we can assist with!
It was time for the new one either way eventually but I'm still having issues with starting my truck at times here and there it will start and run fine but maybe after the fourth or third the engine won't turn over but all in all glad I did replace my ECM
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I put the computer that you sent me with only my VIN number for that vehicle. I called out the key guy to program a couple new keys and the problem was solved. It started right up. Thank you so much. I recommend you to anybody. I've already three people I recommended you to thank.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Jenny was wonderful taking care of us as a customer. She tried to make sure everything was correct, had a very pleasant customer service attitude.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Edielyn was excellent at what she does. I was very satisfied at her ability to answer all questions that I had as a former manager I would definitely put her on my team as a number one manager. I was very impressed with her and her customer service. A+.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Fast forward purchase.They helped me in Spanish so my first purchase was very informative. They also have very good prices and life warranty
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I found the service person Arnette very polite, attentive to my questions and informative. Waiting on part to arrive and get back on the road, and off the side of it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.