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Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
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I ordered a pcm/ecu. Per my mechanic but after installing new pcm/ecu some of same problems as original one.I ended up having fuel injector replaced to solve problems and returned pcm for refund minus programing fee so satisfied overall
Great performance fast delivery, would definitely order off them again in the near future
Followed thru beginning to end, so glad we found at good price too. I don't leave reviews, unless I have an exceptional experience.
We received the new computer in less than a week. It was installed and final programming completed and the problems with the motor are gone. Dealing with Flagship One was easy, professional, and successful.
Overall good experience. Only complaint is the PCM I ordered is advertised as no programming needed. I swapped it into my car and the car started...but that was it. Every light was on on the dash and the car would not shift or even acknowledge the gas peddle. It would just idle. I loaded a custom tune file I had for my old PCM into the new PCM and everything worked wonderfully. Not s single issue since. So, it was a great experience for me but only because I had the means to load a tune. If I hadn't I would've been furious.
These Dodge computers are a pain. Had an HO2 issue and after plenty of diagnostics, decided on the ECM. It was. Excellent work.
Will install it on Monday and I'll keep you posted hopefully it will solve my problems
Very good, the part worked perfectly, I had to program the keys and they sent the instructions.
It was pretty straight forward.
Thank you
I ordered the computer to erase a p0012 code and I think it has nothing to do with the computer now. I think the ECM is fine but there are other things I have to do to the car other than that the ECM was used partly smashed broken and one side but I put it on and it worked fine. As for the price I'm not sure if it's worth it.
The item arrived in perfect condition. I was really easy to set up and the customer service was pretty good. It was a great purchase
Plug and go. No issues. Jeep runs and is more consistent.
Placed my order and it arrived wrapped well and everything worked as it should.
Good product, and fast service at a very good price.
Value for money.
Based on the website, I expected 2-7 days for shipment. It was closer to 3 weeks for shipment. I have other vehicles to drive but it was frustrating to be waiting so much longer than anticipated. If this was to fix my only vehicle, I would have been canceling my order and finding another company to buy from.
Installed the new PCM and started car. Car started but no acceleration beyond 2500rpm.The check engine light came on along with the (red) lightning bolt on the dash. Let car run while I plugged in scan tool. Scan tool indicated several codes for throttle body sensor. Turned off engine after 10-15 minutes. Waited another 10-15 minutes and restarted the engine, This time the the check engine light did not come on but the lightning bolt came back on. Ran the scan again and no error codes appeared this time. Still the engine would not accelerate beyond 2500rpm so PCM is not working correctly. Ordered a new throttle body with sensor(not available separately) it just arrived (4/26). Will install first and see if PCM will work when started. Otherwise, I will have to return PCM to Flagship One because it is not working properly.
Easy to find parts. Accurate information. Quick and easy ordering. On time delivery of items
Answer: Scam company. They will take your money. You will be lucky to receive anything
Answer: They are the masters of "terminal hold" until you get frustrated and give up. I can't imagine how low you need to be to work for these scammers!
Answer: Their 2-7 shipping days is a total LIE. Their customer service are paid professional liars well. Will tell you anything to appease you true or not. I cancelled my order after 14 days and they couldn't tell me WHEN. Shop elsewhere, this company has huge problems.
Answer: Stay away! They charged my card and never sent my part!

