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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Order ECM for great price, no issues at all. Plug and played perfect. Will always be a client.
PCM unit was exact as described, plugged it in and my dodge ram started right up. Thank You!
Arnolnd, thank you so much for sharing your experience! I’m thrilled the PCM unit suited your Dodge Ram perfectly and got you back on the road. Wishing you many trouble-free miles ahead!
I have bought several ecu in the past that where not programmed properly for the vehicle vin that I supplied
This one was perfect
Truck is back on the road with no issues
Mike, I'm glad to hear that this ECU fit perfectly and got your truck back on the road without any issues. We appreciate your trust in our products and look forward to helping with your future needs. Thanks for sharing your experience!
From when I first started to now the service has greatly improved. The delivery time is shorter and they keep you informed with e-mails
I purchased a PCM for my vehicle. The process was easy and Flag confirmed the part required and ensured I was informed every step of the process from identifying the part, the refurbished process, programming and shipping of the part. And followed up a few days down the road to make sure things worked out. Thank you. I am very pleased.
Earl, thank you for sharing your experience. We're glad the process was smooth and our team kept you well-informed every step of the way. It means a lot to hear that things have been working well—and we’re always here to help should you need anything else!
I am a multiple time repeat customer. I have always been satisfied with my purchases and customer service from FS1.
Thank you Kylon, for being a valued repeat customer and for sharing your experiences with us. We appreciate your continued trust and are committed to maintaining the quality and service you expect. Looking forward to supporting your future needs.
My vehicle is a 2001 dodge pickup. I was unable to get a ECM module for my vehicle in Canada because it was discontinued. Flagship had the part and synced it to my vehicle and guaranteed it. I'm extremely happy with the service and the parts.
Hi Lloyd, thank you for sharing your experience with the ECM module and for trusting our team to find a solution when others couldn’t. We're glad to hear you’re very happy with both the service and the part—it means a lot to us! Please feel free to reach out anytime you need assistance down the road.
Jonathan was a great help and went the extra mile to find my part. Thanks
The ECU worked great. My car started right up. I sent you back my old unit, but I haven't heard back from you. Overall, it was good service, but I seemed to get an attitude from one of the female representatives.
Super easy to make transactions and parts were exactly as described, spent ten minutes putting it on the truck and had a running truck again and didn't have to deal with the hassle of finding someone to program the new computer.
Hi Dillon, thank you for sharing your experience and noticing how smooth the process was. We're glad the parts fit flawlessly and your truck is back on the road without hassle. Your feedback means a lot to us and helps keep us moving forward.
Nice easy fast response, got what i needed. Works perfect and i couldnt be happier'',buy here folks you'll be glad you did. I am...thanks
Thank you, Lance, for your kind words and positive long-term support. We’re glad to hear everything is running smoothly and that your experience was quick and hassle-free. We appreciate you recommending us to others!
I ordered my control module hung up the phone and went to the door to get the part, ok a little exaggeration but very quick turnaround and fit my cars need a perfect match.
5 weeks after I ordered it they finally shipped it, 5 weeks of nothing but lies every day
Honestly, it looked great, I put it in and had zero issues. I figured I'd have some little hiccup, nope. The support was great, they even called to make sure everything went well. I'd definitely recommend this company and if needed in the future, I'll look here first.
Thank you, Dillon, for your thoughtful feedback and for recognizing our commitment to excellent support. We're glad to hear the ECU/PCM installation went smoothly and that you attained a positive experience ordering with us — looking forward to serving you again in the future.
My 2013 GMC went into limp mode, traced problem to the TCM, ordered from Flagship One, arrived in a timely manor, plug new unit in and BAM!, all problems gone, I was most impressed with the fact that the new TCM had been programmed with the newest up to date firmware, way to go Flagship One.
One very happy customer
Doug, thank you so much for sharing your experience and kind words! We're thrilled to hear everything worked out smoothly and that you’re pleased with the speedy solution. We truly appreciate your support and look forward to helping you again down the road.
I was told that it could take up to 5 days for testing and programming and another 3 days for shipping. Coming from NY to WA I assumed it would likely be the full 8 days. Nope! Ordered it on Monday received it Thursday night. Installed it Friday morning and all issues were resolved and Jeep running better than ever. Noticeably better! The gentleman who took my call was very thorough and explained everything in detail including instructing me on activating the lifetime warranty. I highly recommend Flagship One
JEFFREY, I'm so glad to hear everything went smoothly from start to finish and that your Jeep is running better than ever! Thank you for highlighting the detailed support and fast shipping—ensuring a great experience means a lot to us. We appreciate your high recommendation!
Worked great gave them the vin number and and they programed the ECU and all I had to do was plug it in. Car runs like it did when I bought it
Thanks for sharing your experience, Mike. We're glad to hear the ECU programming went smoothly and your car runs like new; if you ever need assistance or have questions in the future, feel free to reach out.
Flagship made me a new ECU and I finally got my stealth working after 2 years. Thanks guys!
Thank you, Gareth, for sharing your experience with us and letting us help get your stealth up and running after two years. We're glad the new ECU met your needs, and we appreciate your trust in us. If you need further assistance, we're here to support you.
Thank you, Randy, for taking the time to share your experience! We're glad to hear the service and delivery met your expectations, and we appreciate your feedback as we continue to improve. We look forward to assisting you again in the future.
I own an auto shop in York Pa. This is the second time I used your company. My customers need their cars and expect answers from me. I emailed and called and never got good answers. Customer service is horrible. The products have been fine.
Service is awesome! Will continue patronizing your product.
Thank you, Ronald, for sharing your positive experience! It's great to know the service met your expectations, and we truly appreciate your continued support. Looking forward to serving you again soon.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much for your positive feedback, Cindy! We're thrilled to hear the ECM worked perfectly and figured greatly in your project. We look forward to supporting you with any parts you need in the future.