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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I was skeptical that this wouldn't fix my truck, but it did! I would highly recommend.
Ordered a computer for a 2004 Mercury Grand Marquis and was suppose to be plug and play but it was not. Long story short I either have a different issue other than PCM, there was an issue with the "re learning" procedure or the PCM just didn't work.
My Experience was GREAT! My contact person was Conrad Russell. I liked it that You dealt with 1 person throughout your processing of information and ordering and getting repairs. Everyone I delt with was so Friendly! I had HIGH Hopes that the Company would do as they claimed 100% satisfaction or your $ back! After the computer was refurbished and back in the car, it ran for 168 miles before the computer started acting Up and things started going Wrong that had NEVER been a problem before and stemming back to the computer! My mechanic said since they weren't Local that it was a slim chance of them fixing it correctly! I had such HIGH Hopes things would be Right since the 100% guarantee and everyone was so GREAT dealing with! Conrad was GREAT 😊 Now things aren't so GREAT 😔. If the repair had been like the customer service my rating would be 5 but the computer is acting Up in ways it had NEVER Done before being refurbished and it's SAD. 😔
I ordered our part and your service technicians took care of it fo us. Your notificaiion system works well and we appreciate your service.
Thank you, Cheryl, for your kind words and feedback. We're glad our technicians and notification system met your needs effectively, and we appreciate you taking the time to let us know. If there’s anything else you need, we're always here to help!
My computer crapped out in my jeep they had one came pretty quick plug in and go couldn't be more simple than that thank you
Bryan, thank you for sharing your experience. We’re glad we could help get your Jeep up and running quickly and smoothly. If you ever need anything else, don’t hesitate to reach out.
I received my order in a timely manner. But was very disappointed that I paid $214 for something that wasn't good. It was a bad part they shipped me.
Great customer service,great prices,fast shipping.very easy to perform the relearn strategy
Hi John, thank you for sharing your experience! We're glad to hear our service and shipping met your expectations, and that the relearn strategy was easy for you. We appreciate your feedback and look forward to supporting you again soon.
I received my order in a timely manner. I installed the product in a matter of minutes after it arrived. It was so easy. Works perfect. Thank you Flagship One. A great place to order from.
Thank you so much for your kind words and for sharing your experience, William! We're thrilled to hear that the installation was quick and the product is working perfectly. We truly appreciate your support and look forward to helping you again in the future.
Great communication, product has worked as specified every time, awesome customer service.
Tony, thank you for taking the time to share your experience. We're glad to hear that our communication and customer service met your expectations, and that the products have consistently performed well for you. Your feedback truly means a lot to us!
We have used your company several times now. Last time we used your company for a GM product. We had to send the original PCM in for you to clone the program into the new PCM because of anti theft issues. On this latest unit we asked to send the old PCM up front before you shipped it so we could get it back to our customer faster. Your staff asured us this would not happen and was not necessary. The unit you sent would not initialize. We called for a shipping label. 10DAYS LATER YOU FINALY SENT US A SHIPPING LABEL! We had called numerous times. My service writer and myself and nothing sped this process up. I have a very upset customer in a rental car at this point. We finally recieved a label last Friday to ship part. Today is Thursday and we still do not have the PCM. Very poor customer service!
Sincerely
Carl P. Ziegler
President, Grayeals Automotive, Inc
Transaction was smooth and took about 10 days. The replacement arrived with instructions that worked perfectly.
Hi John, thank you for sharing your experience! We're glad the replacement arrived smoothly and that the instructions were helpful. If there's anything else we can do to make your next purchase even better, please don't hesitate to reach out.
They keep you updated on every step of the process your order is going through. Shipped out fast, have always had good luck with their products.
Kevin, thank you for highlighting the fast service and communication—you’re exactly the kind of customer we strive to support! We’re glad our products have met your expectations and look forward to assisting you with your next order.
Overall, great experience with flagship. I've bought multiple ECMs from this company. Never once had an issue. Will continue to purchase any of the modules I need from flagship in the future. Great customer service and great products they put out.
Chad, we truly appreciate your loyalty and the kind words about our products and service. It means a lot to know we've met your expectations throughout your purchases. We're here whenever you need another module in the future!
I've bought in from you guys a few times never had any issues. Shipping is usually super fast and the units work perfectly no complaints.
I have been in the Automotive industry for over 50 years. I never saw a Automotive business take so much time rebuilding a part as FLAG SHIP. NEVER AGAIN
All the information I sent for the ECM that will arrive programmed for the unit and it does not work
Order an ECU for my 5th Gen 4Runner. It was shipped out fast in like new condition. They called to let me know it was shipped and kept me updated every step of the way. Great customer service, I highly recommend!
Thank you, Thomas, for brightening our day with your kind words and for taking the time to share your experience. We truly appreciate your support and look forward to serving you again in the future.
The new Computer for my 98 Sonoma is working great. The installation instructions need to be made cleared, especially regarding how to engage the firmware to the vehicle. Other than that No problems to report.
Truly plug and play. Everything works as designed and is factory fresh once again.
John, thank you for sharing your experience and highlighting the quality and ease of our products. We're committed to providing parts that you can rely on and appreciate your trust in us. Looking forward to serving you again whenever you need a seamless and reliable solution.
It was to be programed to my Vin #,and come with that program. Total waste of time and money.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Jon, for sharing your experience and trusting us to help get your truck back on the road. We truly appreciate your recommendation and are grateful for your feedback. Feel free to reach out anytime you need assistance.