FragranceXReviews 7,725

Hi Pattie!

Thank you for sharing your experience with us.

At FragranceX.com we are sorry to hear that the fragrance did not fully match your expectations regarding the scent profile of Baccarat Rouge 540 💫. We only sell authentic brand name products, but we understand that every fragrance can perform differently from person to person due to skin chemistry and note perception.

If you are still within the return period, you are welcome to contact us so we can assist you with a return and refund.

We appreciate you noting that the fragrance still works well for everyday wear at its price point.

Thank you again for taking the time to leave your review!

Hi Dorka!

Thank you for sharing your experience.

We are sorry to hear about the frustration you experienced. Upon checking your account, we can confirm that all orders were cancelled for the same reason, and none were processed or shipped. We did not send any emails stating that an order was on the way nor did we provide a tracking number, as no shipment was created. All charges were diligently reversed to your account. 📩

If you need further information regarding the reason for cancellation, please feel free to email us so we can provide more details. We are here to help!

Hi Penny!

Thank you for your review. We are very sorry to hear about your experience with your Sel Santal order. What you described does not reflect the standards we uphold at FragranceX.com.

Please know that we do not sell knockoffs or imitations. We only carry authentic fragrances, which is why customers have trusted us since 2001. Our team will be emailing you shortly with instructions to proceed with a return so we can assist you properly.

Thank you for sharing this with us, and we appreciate the opportunity to make things right!

Hello Libby!

Thank you for sharing your experience with FragranceX.com. We are very sorry for the inconvenience you encountered with your order and for the frustration this caused. We want to clarify that we would never request a customer to take any action that goes against postal regulations. When an item is reported as leaking, our standard guidance is simply to place it inside a sealed zip lock bag to prevent further leakage during transit, never to mail anything that is prohibited.

After reviewing your case, we can confirm that the agent handling your inquiry did submit the reported damaged items for review, and your replacements were approved and shipped yesterday. We hope the new items arrive to you in perfect condition.

If you have any further questions or need additional assistance, our team at FragranceX.com is always here to help!

Hello Ann!

Thank you for sharing your feedback about FragranceX.com. We are sorry to hear you were disappointed to receive your fragrance without a cap.

We checked your order and saw that you selected the tester option. As explained on our site, testers are original and 100% authentic items that were intended for store displays. Since we do not have a physical store, we offer them at a reduced price. Please note that these items may arrive without a cap or without the designer box, but the product itself is the same as the full priced version. 💼

Testers are a great way to save when you already know and love a fragrance and prefer not to pay extra for packaging.

We truly appreciate your feedback and are here if you need any further assistance!

Hi Rosemarie!

Thank you for sharing your experience with FragranceX.com. We are truly sorry to hear that your package arrived damaged and in such poor condition. It is clear that the order was mishandled by the carrier, and we understand how upsetting and frustrating this must have been especially with your gifts needed before your Christmas party.

We also apologize for the delay you experienced while waiting for this to be resolved. We appreciate your patience and your kind understanding that our team member was following the required steps to assist you.

Please know that we are here to help and want to make this right for you. If there is anything else you need, we are always available to support you. 😞

Hi Angelica! 🔄

Thank you for sharing your feedback with FragranceX.com.

We are sorry to hear that the final confirmation screen feels confusing and that it loops before showing your purchase details. We understand how frustrating that can be.

We appreciate you letting us know how you have been managing it through your email confirmation. Your input is very valuable and will be shared with the correct team so we can work on improving this experience for you!

Hi Ann! 📦

Thank you for sharing your feedback with FragranceX.com.

We are glad to hear that your shopping experience was great and that you enjoyed our product selection.

We are very sorry to learn that two of your items arrived damaged in transit. The broken top on the Lattafa Velvet Musk and the damaged Khadlaj Rose and Romance box are certainly not the condition in which we would want you to receive your order. Please reach out to us at [email protected], so we can assist you with a resolution right away.

We truly appreciate your support and the opportunity to make this right for you!

Hello Matthew!

Thank you for your feedback. We are very sorry to hear about your disappointment. Please be assured that FragranceX does not sell knockoffs or imitations. All of our products are 100 percent authentic, which is why we have been a leading online fragrance outlet since 2001.

We do see that this order was placed in August and your claim was submitted on November 30. As per our policies, all claims must be made within 30 days of receiving the item.

If you need any further assistance, please feel free to email us at [email protected] and we will be happy to help. 📩

Hello Paula!

Thank you for sharing your wonderful experience. We are thrilled to hear that you and your husband love Versace Man and that it has received so many compliments. 🌿

It is great to know that the fragrance suits your style and body chemistry so perfectly. At FragranceX, we are always happy when our customers enjoy their purchases and feel confident wearing them.

We truly appreciate your support and look forward to assisting you again!

Hello Thomas! 🌟

Thank you for your wonderful feedback. We are truly grateful for your continued support over the years. It is great to hear that the fragrances you receive from FragranceX.com match department store quality while offering better prices.

We are also glad to know that our shipping times have been consistently quick for you. We appreciate your loyalty and look forward to serving you again!