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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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After I received the confirmation that I made in order with your company I never got anything else until this last wanting to know whether or not I got my shipment I think that in most cases whenever I deal with companies I usually get a confirmation when they ship so that I can take a look at it very poor this year
EASY TO FIND THINGS AND SEARCH AND GREAT PRICES'
I will definitely add fragranceX to normal routine of punching fragrances.
The online experience was easy and user friendly I will ordering from from fragranceX in the future.
Hi Moe!
Thank you for your review.
We are glad to hear that your online experience was easy and user friendly. It is great to know that you plan to add FragranceX to your regular fragrance shopping routine.
We appreciate your support and look forward to serving you again in the future! 😊
Great prices and easy ordering. Only negative was the Post Office sent my order to the wrong city and that caused a four-day delay in receiving it. No fault of FragranceX.
Thank you so much Gregory! 😊
We are happy to hear that you enjoyed our great prices and easy ordering process. We appreciate your understanding regarding the shipping delay and are glad it was not an issue on our end.
Thanks again for choosing FragranceX!
Hello,
I still haven't received my order (Order ID: *******).
The email I received says delivery confirmation, but the package never arrived.
Could you please track the shipment and update me with next steps?
Thanks very much.
Hello Melinda!
We sincerely apologize for the issue with your order.
We checked your account and all orders placed are showing as cancelled. We also sent emails regarding this situation but did not receive a response.
If you need further assistance, please contact us at [email protected] and we will be happy to help.
Thank you for reaching out to us! 🙏
Item came just as advertised and perfect condition packaged perfectly came in a few days well within the time limit and very very reasonably priced
Hello Ben!
Thank you for the great feedback 😊 We are delighted to hear that your item arrived exactly as advertised, in perfect condition, and nicely packaged. It is wonderful to know it reached you within the expected time and at a very reasonable price.
We appreciate you choosing FragranceX and hope to serve you again soon!
The cologne we received from FRAGRANCE X is completely IMPOSTER FRAGRANCE. We literally went to the store that actually makes the cologne and compared it side by side and it IS 100 % FAKE. We highly suggest ONLY PURCHASE PERFUMES & COLOGNES INSIDE A STORE.
So thankful we are getting a refund.
Hello Sarah!
We are very sorry to hear about your experience and that you feel this way about our products and service 😔
Please rest assured that we only sell authentic fragrances. We never carry knockoffs or imitations. This is why we have been a leading online fragrance retailer since 2001 with a customer satisfaction rating of 4.6 stars.
We see that you were able to obtain a return label directly through our site. Once the item is returned, a refund will be issued to the original payment method.
If you need any additional assistance, please feel free to contact us at [email protected]. We are here to help!
Hi Stein! 😊
Thank you for your feedback.
We are thrilled to see your five star rating and truly appreciate your support.
We appreciate you choosing FragranceX.com!
The samples were extremely small for $3 each. I used to get these from Walmart for $2 but they were at least 3 times as large. Th rest of the order was fine.
Hi Teri!
Thank you for your feedback.
We are sorry to hear you were disappointed with the size of the samples. We appreciate your comparison and understand your concern. We are glad to hear that the rest of your order arrived as expected and met your satisfaction.
We appreciate you choosing FragranceX.com!
The samples were extremely small for $3 each. I used to get these from Walmart for $2 but they were at least 3 times as large. Th rest of the order was fine.
Seemed simple enough. Visit website, create account, order products, pay for them, get order confirmation email. Turns out the order was cancelled by the vendor, no reason given, and no notification either. Not sure if this is an actual reputable vendor or a honeypot to collect personal info and payment information for nefarious purposes. Will be watching for misdeeds. Buyer beware.
Hi Lucas,
We are very sorry for the experience you described and understand how frustrating this must have been.
Your order was cancelled because we were not able to validate the billing details that were provided. For your security, when the billing information cannot be confirmed, the system automatically cancels the order.
For more information, we kindly recommend contacting your financial institution, as they can provide details about why the payment could not be verified.
We truly apologize for the inconvenience and are here if you need any further assistance.
I bought a fragrance in plenty of time for a birthday - a few days before the birthday the product had still not arrived. I messaged the company to say that I was still waiting for delivery. They responded that my payment card had been declined - we had some fraudulent charges that same day and the card had been cancelled - no big deal BUT they didn't let me know. No emails no alerts. Nothing. Checked my spam too but nothing. They then lied to me and said they had sent messages. I still don't know if I have been charged for the product, I am trying to find out but this is shoddy service and left me scrambling for a present just a day before the birthday. Will not be using again.
Hi Jonathan,
We are very sorry for the inconvenience and the trouble this caused with your birthday gift. We understand how frustrating this must have been.
After reviewing your order, we see that our team did reply to your email explaining the situation. We also confirm that several emails were sent from our system regarding the payment issue, but it appears they did not reach your inbox.
To continue with your purchase, we recommend placing a new order with updated payment information.
We truly apologize for the experience you had, and we are here if you need any further assistance.
I have purchased several perfumes here and I have enjoyed a great experience each time. I am a loyal customer and have told everyone I know about FragranceX... extremely happy customer, thank you!
Hi Joey,
Thank you for your wonderful feedback.
We are delighted to hear that you have enjoyed a great experience with each of your purchases and that you love your Burberry fragrance. It means so much to know you are a loyal customer and have shared your experience with others.
We appreciate you choosing us and look forward to serving you again soon.
I absolutely LOVE Fragrancex.com!! The service is outstanding with quick and on time delivery. It has a vast selection of scents with great pricing. What i really enjoyed was the informative articles and quiz to help me understand and choose a scent that I would love... I have not been disappointed with any of the scents ( or sizes- even the testers). I would highly recommend this site!
Hi Steph!
Thank you so much for such a wonderful review. We are thrilled to hear how much you love shopping with FragranceX and that our fast delivery, wide selection, and helpful tools made your experience even better. It is amazing to know that every scent you have tried has been a hit and that makes us very happy 🙂
We also appreciate you sharing your customer service experience. Our team is always glad to help you find the perfect fragrance and we are delighted that the representative was able to assist you so well.
Thank you for the warm recommendation. We truly appreciate you!
Very good pricing and quick shipping
Para no pagar envío compre otro perfume en $14.10 que decía que era de 1.7 y cuando lo recibí me llego una muestra de. 15 En realidad lo considero un robo porque compre un perfume y me entregaron otro.
Hi Sergio,
Lamentamos mucho la confusión y cualquier inconveniente que esto haya causado. Queremos aclarar que el artículo que ordenaste era de 0.15 oz, tal como se muestra en la confirmación del pedido. Ya te enviamos un correo con la explicación completa y la resolución del caso.
Agradecemos tu comprensión y que hayas elegido FragranceX.com! 🌟
Muy satisfecho con el producto, ya recomendé a barios de mis amistades a que compren aquí sus perfumes
Hola Jorge,
¡Qué alegría saber que estás muy satisfecho con tu compra! 😊
Agradecemos mucho tus recomendaciones y tu confianza en FragranceX. Esperamos seguir siendo tu sitio de preferencia para tus perfumes favoritos.
I no longer purchase my fragrances in a store. I purchase online now for many resources including quality, selection and price.
Hi Kenneth,
Thank you for taking the time to leave a review! We’re delighted you had a positive experience and really value your support.
It was sent to the wrong address. They won't mail out my order to the correct address or give a refund. I'm out $45. Order through another company. Ripoff.
Hello Antoinette,
We’re truly sorry to hear about your experience and understand how frustrating this situation must be.
After reviewing your account, we can confirm that your order was shipped to the address provided at checkout. Unfortunately, we’re unable to make changes or issue replacements when an incorrect address is entered during the ordering process.
Please note that an order confirmation email is sent immediately after every purchase, allowing customers to review and update any details before the order ships.
If you need further assistance, please don’t hesitate to contact us at [email protected], we’ll be happy to help in any way we can.
Fast shipping and the products are 100% authentic! I am always questionable when ordering from a place that is not a well known big title store but this is 100% legit and every time I've ordered have been pleased!
Hi Matthew,
Thank you for taking the time to leave a review! We’re delighted you had a positive experience and really value your support.
I always appreciate the fast delivery and ease of ordering. They always have what I'm looking for at great prices. A satisfied return customer.
Hi Justin,
Thank you for your wonderful review!
We’re thrilled to hear you consistently enjoy our fast delivery, easy ordering, and great prices. We truly appreciate your continued support as a returning customer!
Always a positive experience and great prices!
I put Hanae Mori in the search icon and initially it wasn't in stock but I got an email stating it arrived and the price was excellent for the parfum! It's one of my favorites so I am VERY happy!
Hi Dara,
Thank you for your wonderful review!
We’re thrilled to hear you were able to find your favorite Hanae Mori at a great price and that you’re very happy with your purchase.
We truly appreciate your support!
FragranceX has a fast, secure website that makes it fun to shop and simple to complete purchases. They provide detailed descriptions of their products so you may make the perfect choice for yourself or a gift for a loved one. Shipping was super fast and both orders were packed proficiently and arrived in excellent condition. I highly recommend shopping FragranceX first, before trying any other place. If your friends, family and co workers enjoy stocking stuffers, please check out FragranceX!
Hi Aunt Michelle,
Thank you so much for your amazing review!
We’re thrilled to hear you enjoyed our wide selection, detailed product descriptions, and fast, secure shopping experience.
Your recommendation means a lot to us, and we truly appreciate your support.
Warm regards,
The FragranceX Team
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!


Hello Ralph!
Thank you for sharing your feedback.
We are very sorry to hear about the lack of shipping updates and understand how frustrating that can be 😔. You should always receive a shipment confirmation, and we apologize that this did not happen for your order.
We appreciate you bringing this to our attention and will use your feedback to improve our communication moving forward.
If you ever need anything else, we are always here to help!