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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have wearing happy since I was un my 40s, I am now 50 and people compliment daily. I have been stopped before more than once and asked what I was wearing. It's not at all overpowering it's very pleasant, even the coworkers( office full of women) that complain about everything and everyone else's perfumes says they give them headaches have never said anything about mine. Also I can drive to the local Belks in my town to get it but the same bottle there is $95 and I get down to a certain level I reorder and it's here before I run out. Ty Fragrance X for making the unaffordable affordable, I will continue to be a loyal customer. Brandy
Love this get it about 3 days and it's way cheaper than anywhere else.
Muy satisfactorio me llegó mis productos en buen estado y muy buen precio gracias
¡Hola Manuela!
Nos alegra mucho saber que tus productos llegaron en perfectas condiciones y a un excelente precio. 😊
¡Gracias por confiar en FragranceX y esperamos servirle pronto de nuevo!
Got my perfume in great condition and quick, wish they had more variety from more recent fragrance releases but over all good site.
Hi Bryann,
Thank you for sharing your feedback!
We’re glad to hear your order arrived quickly and in perfect condition.
We truly appreciate your suggestion about carrying more recent fragrance releases, our team is always working to expand our selection to include the latest launches.
Thanks again for shopping with FragranceX!
Mala por qué no me ha llegado el producto.
Hola Jeimy,
Gracias por comunicarte con FragranceX. Queríamos informarte que te hemos enviado un correo con la actualización del estado de tu pedido.
Si tienes algún inconveniente o necesitas más asistencia, por favor escríbenos a [email protected] y con gusto te ayudaremos.
Gracias por tu paciencia y por elegir FragranceX.
I've ordered from fragrance times before. And i will continue to order. I just ordered my wife some three sixty red for women. Thx fragrance X
Hi Charles,
Thank you for sharing your experience and for being such a loyal FragranceX customer!
We’re so glad to hear you and your wife are enjoying the 360 Red fragrances.
We truly appreciate your continued trust and support, and we’re always here to help with any future orders! 💫
My hubby told me about this site I think it's great!
FragranceX is fantastic. I have been ordering from them for years. The only low rating I gave above is for the actual product I received which was not what I thought it would be.
Hi Kathleen,
Thank you for being such a loyal FragranceX customer and for sharing your honest feedback!
We’re delighted to know you’ve enjoyed shopping with us over the years. We’re sorry to hear the recent product wasn’t quite what you expected, and our customer care team would be happy to assist if you’d like to discuss it further.
We truly appreciate your continued support! 💫
Great experience. The product came in perfectly. Price was very good. And delivery time very quick.
Hi Luis,
Thank you for your wonderful feedback!
We’re so glad to hear you had a great experience with FragranceX and that your order arrived quickly and in perfect condition.
We truly appreciate your support! 💫
I absolutely love both of my orders, I still can't believe what an incredible deal I had gotten on my Youth Dew perfume and Versace Bright Crystal perfume! I have gotten lots of compliments on both bottles!
Hi Debbie,
Thank you for your amazing feedback!
We’re thrilled to hear how much you love your Youth Dew and Versace Bright Crystal perfumes, and that you’ve received so many compliments.
It’s wonderful knowing you enjoy the incredible deals with have! 💫
Ive never once been disappointed so far and its been few years of buying cologne so you guys are good with me and I recommend you to all my people.
Hi Johnny,
Thank you for your wonderful feedback and for being a loyal FragranceX customer over the years!
We’re thrilled to hear you’ve never been disappointed and truly appreciate your recommendations to your friends and family.
Your support means the world to us! 💫
Found the cologne I was looking for at a cheaper price than many online shops! Was shipped extremely fast and was happy with the careful packing of a glass bottle in a box, but the outer box was strong as well.
Hi Jeffrey,
Thank you for your fantastic feedback!
We’re delighted to hear you found the cologne you were looking for at a great price and that your FragranceX order arrived quickly and securely.
We truly appreciate your support! 💫
I'm very satisfied with the products, and the experience, and the expertise in the entire process of the way all my orders have been handled.
Hi Marvin,
Thank you for your wonderful feedback!
We’re thrilled to hear you’re satisfied with the products and your entire experience with FragranceX.
We truly appreciate your trust and continued support! 💫
I got a new bank card and they called me because they thought that my card was compromised but I explained that it was ok, so I called you and your representatives and placed another order
Hi Robert,
Thank you for your great feedback!
We’re glad our customer service team could assist and ensure your order went smoothly.
We truly appreciate your trust and support of FragranceX! 💫
Bought some perfume for my wife. I got a tester that was double the size and a much cheaper price than the small retail bottle. You cannot tell the difference between the tester and the retail botte.
Hi Gerry,
Thank you for your fantastic feedback!
We’re delighted to hear you found a great deal on the tester perfume and that it met your expectations.
We truly appreciate your loyalty and continued support of FragranceX! 💫
Purchased 3 full size and 1 sample size bottles. No problems with full size but sample size bottle appeared to be 3/4 empty. Last one available and it's more for a display than actually using so not worth returning.
Hi Kevin,
Thank you for your feedback!
We’re glad to hear you were happy with the full-size bottles and our selection of hard-to-find items. We apologize that the sample-size bottle was not completely full. Please rest assured that all products from FragranceX are 100% authentic.
If you ever encounter any issues with your order, please don’t hesitate to contact our customer care team at [email protected] for assistance and resolution.
We truly appreciate your understanding and continued support! 💫
The perfume doesn't last long, and the front is missing some small features that make it different from the original. It's not a strong-smelling, stand-out perfume.
Hi Jainel,
Thank you for your feedback.
We’re sorry to hear that the fragrance didn’t meet your expectations in terms of longevity or packaging. Please rest assured that all products from FragranceX are 100% authentic — we never sell knockoffs or imitations.
We appreciate your comments, as they help us continually improve our selection and service.
If you’d like, our customer care team would be happy to assist with your order. Please reach out to us at [email protected]. 💫
Fragrance X has the real quality items and never a knock off product. The price is affordable and the shipping time is great. They keep you up with the tracking of your items arrival. On a scale of 1 to 10, they get a 10 for excellence.
Hi Willvetta,
Thank you for your amazing feedback!
We’re thrilled to hear you appreciate the authentic quality, great prices, and fast shipping from FragranceX.
Your 10/10 rating means a lot to us, and we truly appreciate your support! 💫
No experience yet. That's because I haven't used it yet. I'll see when I use it and then because I've only used it for a day and haven't used it yet.
Hi Muhammad,
Thank you for your feedback!
We understand you haven’t fully used your fragrance yet, but we have a feeling that once you do, that 4.6 rating might just sneak its way up to a perfect 5!
We hope you enjoy your FragranceX purchase and truly appreciate your support! 💫
This site is legit all the fragrances I've gotten are 100% authentic would highly recommend if your a chick 🐥 or a $#*! 🍆 lookin to lvl up your smell game 💯
Hi Adam,
Thank you for your awesome feedback!
We’re thrilled to hear you trust FragranceX for 100% authentic fragrances and appreciate your fun way of recommending us.
Whether you’re looking to “level up your smell game” or just treat yourself, we’ve got you covered! 💫
I like ordering from fragrance x. However this time I found the perfume i ordered smells really good however the smell of it wears off really quick. So I have to reapply more often which In return I'll go through it quicker.
Hi Kathy,
Thank you for your feedback!
We’re glad to hear you enjoy ordering from FragranceX and that the perfume smells great. We’re sorry it doesn’t last as long as you expected.
Please rest assured that all our products are 100% authentic. If you’d like, our customer care team at [email protected] can help you find a fragrance with longer staying power that suits your preferences.
We truly appreciate your support! 💫
I can't go wrong with fragrancex.com at all. They have best and cheapest perfumes one can think of. I did a really good buy on my last purchase.
Hi Joshua,
Thank you for your awesome feedback!
We’re thrilled to hear you’re loving your “ultimate beast mode” scent and had a great experience with FragranceX.
We truly appreciate your support and happy shopping! 💫
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!


Hi Brandy,
Thank you so much for your wonderful review!
We’re thrilled to hear how much you love Happy by Clinique and that it continues to earn compliments wherever you go. We’re also glad we can help make it more affordable for you and ensure it arrives before you run out.
Your loyalty means a lot to us, and we truly appreciate your support!
Warm regards,
The FragranceX Team