FragranceXReviews 7,598

A warning to everyone buying from FagranceX. I am still waiting for my order for September, no one can tell me how far the order is as they don't have a tracking number, I just need to wait, if I get it I get it, If I don't I don't as they cannot cancel my order... such a disgusting service.

I have used Marc Jacobs Dot perfume for last few years, love the fragrance, but the one I received from Fragrance X is not the Dot I know, the initial smell is familiar but within a hour of using its gone, even after spraying on clothing. Very unhappy as the ones I've in past fragrance lasts all day, the packaging n bottle are good as was delivery, but defiantly not the genuine article, they say if it's too good to be true. It usually is and in this case it was.

Really poor irresponsible scam! The staff told me the amount was cancelled and will be refunded back to my account, when I called my bank, the bank told me the amount was not even cancelled.
On the 11 April 2015, they double charged my account on a thing I didnt even make an order! I only ordered one set of perfume which already 14 days and haven't arrive.
On 22 April 2015, I made payment on two perfumes and they said they have cancelled which is not!

A total untrustable site that the admin treats you like an idiot. I'm from Malaysia & I can't even call through their Hotline! Below is their only response!

Thanks for your email, your request is important to us and will be responded to within one business day.

All orders are automated so in most cases we cannot cancel orders. If you placed an order in error, you can simply refuse it and it will be sent back to us.

Sometimes we can cancel an order if we catch it in time, if you must cancel try reaching us by phone Monday through Friday between 7am and 4pm EST at *******738 or *******970.

Have you browsed our help section or logged into your account?

Please browse today's available products and pricing at http://www.fragranceX.com. We look forward to serving you soon!

&

Thank you for your email. I have canceled your order per your request. A
Refund has been posted to the original method of payment. Please allow 1 -
2 business days for the refund to clear. We look forward to serving you
Again soon.

Why allow 1 or 2 business days for it to clear while they never even cancelled my amount?! What a big lie!

I love this site! I've ordered numerous times and all products have been genuine! Great testers at cheap prices too which I just refill my original bottles with, I've had Agnew different fragrances which I already love and would be able to tell if fake! They have not they have always been real and quick with shipping within 2 weeks! I can't understand the bad reviews hopefully it won't happen to me and i can keep using this fab site :))

I have ordered a few times from this company I am very pleased with my orders shipping was great I could watch my order being delivered to my door the product is true to its word and the prices are great. I will continue to order from FragranceX why some consumers are having issues I don't get it :( FragranceX will have my business 100%.

Well, this is the worst experience buying goods online i ever had so far. I bought a fragance a week ago and i received an email from this website on the next day saying that the fragance was delivered to DHL, and they also gave me the tracking number. I went 100 times to track on the DHL website and the info was the same so i decided to phone local DHL, they said they only received information of the shippment and didnt received the goods, i sent 10 email to the support and they only repplied me once saying that i have to wait because DHL website takes long to update. On 31st October they sent me another tracking number this time from USPS, saying that the fragance was delivered to them for the shippment, and the information on the website is the same. The people from support never repply my emails explaining whats going on, 2 tracking numbers from different companies and when i phone to this companies they only received information and provided a tracking number. This is the worst website to buy good online!

Having previously ordered twice from this site I had a good experience so decided to order again. Even though I used the same details for my two previous orders they put my order on hold pending verification of my address and phone number. I provided them with this and my order was still on hold. Rang long distance from Dublin Ireland only to be greeted by a rude lady who had no interest in resolving my issue telling me to reply via email. I explained to her I had emailed three times she told me that it was the holiday season and they were busy. I emailed them again and got an email back asking for a copy of the front and back of my card, my ID and AND this is were it gets ridiculous a copy of my current bank statement? I have never ever been asked for this in my life. What is going on with this company and why is trading standards not getting involved.