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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Could not apply the discount it would not go through-------very very discouraging.
I had an email saying I have delivery free, and i couldnt apply it.
Great prices, however, too many emails! I should have NEVER aded my email, cause I receive them multiple times a day!
We have not purchased an over the counter fragrance in years!
I think your prices could be a little cheaper. However I thank you for having this product in stock. I love it
I love the choices you have with your cologne and I like how fast it gets delivered
Fragrancex is a great shopping experience, would recommend
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Speechless after receiving 150 pounds worth perfume as all of them turned out to be fake. Plus taxes plus delivery charges.
You can order by any means if you want to get mugged.
I live in Abu Dhabi and I ordered perfume online which cost me around 205 aed in conversion it's around 54$ and after the transaction next day I got message of two small transactions from the website so I called my bank and aks them without my knowledge this transactions have made so they said not only two they made 5 more small small transactions from my credit card without acknowledgement and without my approval and I dint even receive any message for thoese transactions.
They fraud me of more additional 20aed.
This website is totally fraud.
Immediate after it came into my notice from the bank I have blocked my card. And cancel the order. Now I am waiting for my money to be get refunded..
Hopeless products, prices are unbelievable and perfumes fake as ever. Box and bottle totally different from what I get in duty free and the scent is way off. Delivery takes forever!
I have same perfume and use it for many year. I know what smell should be. This site said it should be 100% authentic product, that is why I ordered from them two of the same perfume. When I have received them they smelled different from original perfume (Smell like its HOMEMADE) and also the smell don't stay more 10 minutes.! THEY ARE FAKE! Its the same for 2 of them. I have lost money because I cant use this perfumes like this. THEY BELONGS IN THE GARBAGE CAN!
Bought some samples from FragranceX. 2 Boss and 1 Dolce. paid $2+ each only to read the packaging that clearly states FREE SAMPLES!!!! In addition one sample was half empty... They're cutting corners!
I have been buying perfumes from this website for over 6 years and I was very impressed with their products. However, since last year, all the perfumes I have bought have been very disappointing. I wear them and smell good. Within an hour I cannot smell anything like I am wearing a perfume. Before, my perfumes would last forever, not anymore. This is the last time I am buying from them, because I cannot trust their products any more. I have been telling friends about it, but I am now changing my mind. I am greatly disappointed!
I ordered something for my mum which was never delivered. They wiped their hands of it and told me to call USPS who never called me back. FragranceX told me it wasn't their problem. Even though they chose to use an uninsured shipping option, I'm out $200...
And now I get unending emails from them which won't stop no matter how many times I unsubscribe.
I ordered 3 bottles of after shave but they never delivered. And now they send me spam every day. Be careful.
Loved a perfume that I bought in Malaga Airport. Could no longer get it. But ordered it from fragrance x and within a week it arrived. Fantastic.
They sell FAKE, this company is thief. Bottle cheep reproduction, label different then original, fragrance different, ugly and weak not like original at all.
Keep away from them this are scams they sell FAKES!
They hide the price for postage so the buyer can see till payment issued
Dont buy from them
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

