FedExReviews 2,900

Be carefull!

I didnt see at first, but there NO WAY OF CONTACTING THEM. On their webpage, where is written contact you can click all you want, but it will only show you the frequently asked questions, you cannot get an email or phone number.

On friday I had received 4 parcels so I went on "Ship all" and shipped them to me. Surprise! They only shipped 2 parcels, and now probably I will have to pay again to ship the other two. I tried facebook and Twitter to see if they answer me, hopefully before the order is shipped and all products can be included on it

Also, they give you an option to post your order on facebook and get a discount, but they post it with all the pictures from your order!

Made the mistake of sending my holiday shopping there gearing up for Christmas. PLEASE DO NOT USE THIS SERVICE I BEG OF YOU. Once they have your mail hostage they charge you a completely insane amount (over $600 USD in my case when the combined individual merchants shipping was half of that). They will charge you based on the volume of the boxes they receive, do not believe the misleading claim that you will save money because they consolidate your orders. This is FALSE. What in fact happens is they lower their own shipping costs by consolidating the order whilst charging you for shipping volume over and above what is sent. AVOID LIKE THE PLAGUE YOU WILL REGRET THE DAY YOU EVER SET EYES ON BONGOUS.COM

I strongly don't recommend them. I am a small business based in Australia and have chosen them to ship three laptops. Firstly, they will charge you based on volumetric weight of the boxes the laptops were shipped in. Secondly, they will check the content of each parcel. During this process they damaged two of my laptops. Lastly, they consolidated those three boxes in one without asking me, just to lower the volumetric weight and put more money in their pocket. When I received the laptops one of them had the padding removed completely. A total nightmare!

Bongo US deals with 100,000 customers so I guess a few bad reviews is only a tiny percentage. I have only had good experiences with Bongo. I am in New Zealand and find it very handy to be able to send goods to Bongo at $ 5 shipping cost compared with $ 20 to $ 70 if I ship direct to New Zealand. Bongo consolidate my orders and allow me to pre-pay the tax so the shipment is fast tracked through to me in New Zealand. I just received my third shipment which arrived in 7 days which is fast for US to New Zealand. The key thing is to play by Bongo's rules. Never leave goods at Bongo for more than the 21 days allowed because with the number of items going through they can't afford to store them for longer. I build up a list of things I want and put all of the orders through at one time so that if one of the shippers sends to the wrong address there is time to sort that out before the 21 days expires. I did have an item break in one shipment but the Bongo insurance paid out on that no problem. Definitively not a scam and I will continue to do business with them.
Regards Alex

These guys are rubbish. Was astounded and very surprised to see exorbitant shipping costs whacked onto my parcel. So much so that I had them return the item to where I had purchased from. No flexibility with repackaging and no flexibility to select a cheaper postage option. Just rubbish all round. Note also that it's quite difficult to actually get in touch with the customer service - the website makes you follow a maze before you can actually find a link to send a personal message.

I bought some Hockey Stuff at Total Hockey and they don't ship to Europe! So they recommended Bongo. I was a bit of naiv! Thats was definitely a expensive fault. On there Website they say: Hey buy in the States and saves up to 80% Shipping costs. I paid at least 3 times more than i would pay with UPS oder a other Company!

I bought stuff for 2500$ an i paid for shipping 1750$! Thats insane! I was shocked! So i asked Total Hockey to send my stuff back, no problem for them! But once the Stuff at Bongo you are trapped! To send the Items Back within the States i would pay 1500$!
And they don't let deal with!

HANDS OFF Bongo...!

My experience with Bongo International has just been amazing.

I stumbled upon a site called Autopartswarehouse.com and tried to place an order for parts for my Ford Explorer and BMW760.

However since I was ordering from outside the USA I was redirected to place my order through Bongo International because they are the ones that handle international deliveries.

My first reaction was that of concern at the prospect of being swindled by online fraud stars.

I went ahead anyway and placed my order on Saturday 10th August 2013, received my confirmation and my spares were delivered to my door step on Tuesday 20th August 2013 in Lusaka, Zambia; that's 10 days later.

I now have so much comfort dealing with Bongo and never worry when I place an order through them.

I highly recommend anyone to try their service.

First off all, I can't believe that there are people who think that their fake reviews are even slightly believable... That aside, I did actually have an okay experience with Bongo, though most of that was probably just luck. I ordered several things totaling almost 300USD from several different sites and they all arrived on time and were recorded on the log... When I went to ship them, the shipping cost ended up being a little over $100, which seemed really steep at the time but really, what other option do you have when they already have your stuff and quoted you a different to lure you in? Anyhow, they sent my package from the US on a Friday and it arrived in Asia on Monday. Couple of days dealing with Customs for some reason (either Bongo messed up or Korean Customs did) but my package arrived in a different box large enough to accommodate all of the items (though I was under the impression that "consolidation" was only available to paying members, so that was pretty nice) and there was nothing missing. Process time was very quick, though in those couple of days I nearly had a heart attack reading all of the horror stories online... In short, though my particular experience was good (albeit expensive), I'm too paranoid and scared to ever use them again. So many customers get screwed (if we believe what we read), and even if you have something or some things that you absolutely can't live without, perhaps it would be too risky to trust a company with a somewhat bad reputation in customer service... I was, of course, willing to gamble $400 on finding out the truth, and fortunately I came out alright on the other end. It's up to you. I gave it a shot and it was okay; others have and have gotten effed. That's life, I suppose.

I signed up for mail forwarding for my small business. Once they received some first class mail for me, I tried to have it forwarded. I was told that they would not forward domestically (within the US) without upgrading for a minimum of three months to the "advantage plan" at $15/month. Then, I would need to pay $16 for the actual shipment.

I expected an inflated service charge for the shipment, but holding my mail hostage for an upgrade that was not mentioned during sign-up is bordering on fraud. Actually the USPS calls it "mail detention" and is a bit of a legal issue for those doing it.

I have filled a complaint with the US Postal Inspectors, and suggest that anyone else caught this way do so as well. You can do so at:
https://postalinspectors.uspis.gov/contactUs/filecomplaint.aspx

To be honest, at very first I thought that the shipping cost is very expensive, but after do some research and lot of comparison, finally I come to conclusion that the price is not that bad and still within market price. Even more they also offer a premium package with low monthly subscription fee. So far I really love the way the team handle the process. I don't have any doubt in my mind to let this company handling all my goods.
Highly recommended.