FedExReviews 2,900

I used BongoUS to have items forwarded onto Australia. A friend of mine who lives in a different city of Australia and I ordered over US$300.00 worth of items which were forwarded to an address and were then supposed to forwarded onto Australia.
I received an email from the retailer informing me that the items had been shipped to the US address. That is the last thing I heard about the items, the identical thing happened to my friend. We persisted for 2 months to contact BongoUS via phone, email, even a hand written letter. We never had one reply from them. DO NOT USE THIS COMPANY, they are a disgrace. My friend and I are furious that we were so stupid to use this company. I strongly advise you not to have anything to do with this Company. If they had made an error with one of our orders that would have been annoying but for both of us to share the same experience when we live a one hour flight away from each other in Australia, they are a sham, DO NOT USE. Would not even bother typing this but I don't want anyone else to lose their money and experience the frustration that we did. An absolute disgrace they still exist!

It's true. I can't prove the Fed Ex driver made a mistake and delivered my package to someone else. I can't prove he took my package home and kept it. I can't even prove I didn't receive the package but I know (I didn't). I can however prove that he didn't ring my doorbell because he told me he didn't have time to ring doorbells. He has too much work. I do an unusual amount of business (on line). The companies I deal with use UPS, USPS or Fed Ex. I will no longer do business with a company who uses Fed Ex and I'll let them know why. It may take me three or four months to cost Fed Ex as much money as they cost me, (by myself). However, I have many friends and relatives. I'll make sure they all know what Fed Ex did to me. I'm sure Fed Ex thinks a company as big as theirs considers a million dollars to be insignificant and I wholeheartedly agree. Even if I could influence several hundred people to stop using Fed Ex, it would take years to cost this company that much. Please note, my goal is not to cost Fed Ex a million dollars. My goal is to put the company out of business. It's a worthy cause. I'm retired. What else do I have to do? Bob.

I ordered some shopping from Belgium to be delivered to the UK, approx 300 euros, when I received my stuff they only actually forwarded about 30 euros worth. I complained and was told that Bongo never even open the original packaging and they would not except the fact that my package was not even sent in it's original packaging. The company I purchased from was happy to refund if I showed a photo of the package in it's original packaging, again Bongo would not help. PLEASE DO NOT USE THIS COMPANY... It WILL cost you a fortune.

Ordered some baseball gear from the US to Canada. Quick service no problems and customer service was good when I called. Beware that shipping costs are based on the size/billable weight of the packages Bongo receives at the warehouse... Best bet is to call the store you order from and have them package and send to the address in the smallest packaging possible to avoid steep costs. First package I sent had a billable weight of 47lbs even though the actual products were only 10lbs.

BEWARE OF USING BONGOUS.COM.

I made an order in Europe for shipment to Hong Kong, and still have not received my package. Key issues I have faced are:

1) Actual shipment cost was almost double their online shipment cost estimator.

2) Customer service is very difficult to contact (nobody picks up the phone and they use a no-reply e-mail address).

3) Very non-customer friendly payment verification procedures that involve you having to ring up your credit card provider multiple times to verify payment amounts.

Best avoid this service at all costs.

You should be ashame of the way your company conduct business, the delivery time and appointments are based on the driver schedule and not the company's rules, this comes from the amount of sub contractors you use which to no surprise they can care less about the company image and polices, they move on the amount to be made for the deliveries than customer satisfaction and uplifting your company's name, been waiting for a box for 5 days, they pin a note on the door, don't ring the bell or make a courtesy call, which is totally wrong, I used to work for your company and I feel totally shame to say that, you should put more attention to your customers but I guess like your employees all you care about is the mighty dollar, can say I wish you well but hope you get what you deserve.

Whatever you do DO NOT USE this company. Its almost impossible to get in contact with customer service, as they do not really have an email, but this stupid dropbox that doesn't really work. They lost my package, I'm assuming twice, because after they found it the first time then it didn't move for almost 10 business days. Neither time did they contact me. If you are trying to order internationally from a small business, use anything but Bongo. If the business won't be flexible, DO NOT buy from them.

Nightmare! Obercharging, mixing orders up, double number of parcels, do not take any responsibility for their actions, ignoring clients. Recently removed option to communicate to customer service. OverValue items for custom declaration taking figures of the ceiling not allowing to correct by more than 30% that is a joke when the declared value to custom was 4 times higher than transaction fee. DO NOT use this company! This is scam!