FedExReviews 2,900

The name Bongo don't have thrust wordy ring to it in native Swedish. So when I needed someone to help me with a shipment from USA to Sweden and found Bogus I was a little sceptical.
Every step of this box journey from California to Sweden gave me a surprise. First came when my drill bits (contents of the box) was photographed at the arrival at Bongo in California. Last surprise came yesterday when the box was delivered 3 Days early.
YES I will recommend Bogus to my friend well to every one in need of their assistance.

My Bongo Order Number: Order-Customer | *******.

I placed an order for items to be shipped from Bongo on 15 May 2015. Expected shipment was due on the 18th and delivery date 25 May 2015.

My items stayed put on processing order and no tracking number or updates were availed. I tried to contact Bongo using their instructions on their My Bongo Order Number: Order-Customer | *******.

Those instructions don't work. They result in an infinity loop. Essentially there is no way to contact Bongo or raise a ticket.

Today 26 May 2015 got a suprise email from *******@bongous.com to the effect that my shipment was cancelled. There is no reason attached for cancellation. There is no information of way forward or how my goods could be retrieved.

I tried to reply to the email and got an error. "The recipient's mailbox is full and can't accept messages..."

There is no way to reach customer services or to know the status of my goods which were hanging on processsing shipment for 10 days+

What an expensive tax! And i dont know why you steal my stuff and denied my account. And you make the value of the item by your self. I lose 2000$ for 2 alienware laptop. And i just got email like this

Bongo Order Number: Order-Customer | *******

Item quantity Item Description Price per item
1 laptop $ 105.00
1 Alienware laptop $ 1000. 00

Subtotal: USD 10.00

Shipping: USD 185.82

Duty/Tax/ Processing: USD 169.06

Order Total: USD 414.39

Status: CANCELLED

I have been a member of the Bongo community for a number of years now and have found the service outstanding. I am often surprised that I can receive items here in Australia via Bongo faster than I can have items delivered locally. Consolidating of multiple deliveries is a very big plus allowing for more than one item from different sources to be shipped together. The choice of shipping from either East or West locations is also a great initiative. I have no hesitation in recommending this service.

I never bother leaving reviews but I will for this company. Used them for 6 years and even though the shipping rates were ridiculously expensive and the $15 a month membership was steep, there weren't many other shipping companies around so I just used them. The service became increasingly worse, the shipping more expensive. They reduced the time they would store things for you from 60 days to 30 days with just a short email. They changed conditions all the time. After 6 years of patronage, they unceremoniously removed items from my storage after 30 days on the dot and threw them out. I didn't even realize the limit had changed because I had been with them for so long. You'd think theyd be lenient after 6 years of monthly payments or at least warn me so I could mail them out. Nope. They dumped my purchases in the bin, mind you, there was other stuff in there so clearly there was space and other items but they took the time to go through my purchases and throw stuff out and leave the items that hadn't been there as long. So unnecessary. I was furious and wrote to them, they basically told me if I didn't like it, cancel my account. So after 6 years, I did. Then found a shipping company whose price is $50 a year not $15 a month and whose shipping rates have been lower than half of Bongo.

I will never use Fed Ex again as they do not want to accept any responsibility for damaging my college textbook. I shipped out a college textbook to Valore books in good condition from Nevada. However, when the book had been received I was notified that the book had severe water damage? I filed a claim with Fed Ex as I also sent the claim forms certified mail. When I had not heard back after 3 weeks I called customer service and had found out that the claim had been denied. It is Magic how a book that was shipped out in good condition ended up with severe water damage. Customer service is getting worse every day as companies do not accept any responsibility and they pass the buck. Neither company is accepting the responsibility for damage. I will not give either company my business again.

I bought a 2 pairs of shoes for 140 bucks and had them shipped to bongo. I wanted them shipped just across the border to canada and thought it might be you know maybe max 30 dollars. I was willing to pay this as I was eager to get my shoes. They get to bongo and they want 130 dollars to ship a pair of freaking shoes! This is crazy, thats pretty much the same price for the shoes in the first place. I could of had the shoes shipped to my pick up address in the states for free shipping and 4 dollars to pick up and skipped bongo all together. Now i had to get bongo to ship the shoes to my address in the states and go out of my way to drive down from canada to pick them up because this company gets your product than charges you an outrageous fee to get it back. I had to waste money on this horrible company and hope everyone takes my review and runs far away with it. I read the other bad reviews and thought maybe Id give them a shot. DONT DO IT! Bunch of crooks I tell you

I have had a similar bad experience with this bongous.com, it is impossible to contact them, and it appears they have ripped me off for $240, My bank account was charged, then they made another unauthorized charge, claiming it is a verification fee, then they say it is a invalid verification, so I am screwed out of $240.00 They are crooks.
---updated, edit:-------------------
Fortunately, the owner of the site that I had ordered from, was easy enough to contact, and is going to take care of this for me, so I won't lose my money,(at least I hope not), After seeing this, a representative from bongous.com did contact me, so I am thankfull to SiteJabber, it seems that does get a reaction from these guys, when they see that people make a public announcement about them. I wish I had seen SiteJabber, before I placed the order, I still feel the same, if a web site, uses these people, or any 3rd party shipping/billing, I would recommend not to use it. Try contacting the site owner, buisness owner, directly first, and see if they will allow a direct payment to them, and handle the shipping. Also if you are a "web store owner", do not use 3rd parties to handle you business. I have learned now, best off completely avoid making any online purchases. The thing is, you pay them first, after they have the money, and your credit card number, who knows what will happen? There is to much risk involved making online purchases.
-----------edited---------
The order finally did get shipped, but after all said and done, the whole affair was really a headache, and way to expensive, I still would not use this company again

Is there is any way to contact them
They ask to send some paper to them with non reply email
Email is always busy