FedExReviews 2,900

I don't do a lot of online shopping, but when I do, I often run into the problem of how to get my items to my current address in Japan. Many of my favorite items don't ship overseas. In the past I've relied on relatives, shipping to them so they can re-ship it to me, but eventually that starts to feel like I'm being a burden. Bongo (BongoUS) is the best solution I've found so far. Other "re-shipping" companies will ship things to japan, but only the things they stock. Bongo is the only company I know of that lets you gather a bunch of items over several days, stores them in one place until you are ready, and ships them out for you in as few packages as possible. When I need that service, Bongo is very convenient. And I like how they will photograph each item and any included invoices so that you can see basically how everything looks before it ships, just in case there are issues you see that need to be dealt with. The only reason I didn't give them 5 stars, besides being reluctant to give anything 5 stars, is that this service is a little on the expensive side. They're up front about it of course, and their calculations are understandable. They have to pay for their employees and their warehouse and other fees, somehow. But the high cost still gives me pause. It's the only reason I don't rely on them more often. I would (and I have) recommend this service to friends and family if they're trying to find a way to ship things internationally that don't offer the option.

I should mention that, never having had a problem with my shipments yet, I do not know anything about their customer service quality or any issues concerning their returns policy. Never having any issues pop up is a good thing, of course :)

This was the first time my fiance and I purchased items from overseas (specifically for our wedding). The shipping of our goods from the USA to NZ was very efficient and everything arrived on time and in one piece. The process of having an account with Bongo Int'l and being able to check where our goods were at, at any point in time was fantastic. Our only concern was the cost of shipping, which we were not aware would be so expensive and to then be taxed in NZ for our goods. Bongo still provided a good service, albeit an expensive one, but we were aware our goods weighted quite heavily. We would use Bongo again but would love to know the rates per weight before agreeing to send to the Bongo addresses provided, so that we could chose not to use if too expensive and find an alternative.

Hi,

I have been a bongo customer since February 2010. At the bigining they offered great services, then the number of clientes increased and they started to expand the business, then the qualiity of services rendered started to decreased exponentialy. They have increased the volumetric weight of my shipments several times in order to overcharge me so other scam methods...

In february this year I requested them to ship a 2015 model TV which was worth over 2000 USD. I received a useless TV with a broken screen. They shipped the TV with no FRAGILE labels on it nor any sort of protection (Fedex tracking number: **************).

On March 4th reported what happened and their fisrt response was like we are not paying you (even though the merchandise was covered under Bongo damage insurance). After exchanging several emails they sent me a note stating that my claim was aproved and the claim amount to be paid was $2430. 27 USD. They also stated that the payment would be made via check and it could take 45 days to be processed (it was back in March).

I have been chasing them since then and now they do not even bother to reply to my emails anymore.

If you are trying to do business with these guys, PLEASE DON"T... Don't waste your Money and time with them like I did. They are not trustworthy

Pedro (Customer number: *******)

Fedex took a 50g packet of Gold. Lost it. And paid me 50 euro (minimum to legally not be in trouble) out of 1600 euro.The man from Fedex who got it, put another packet in my name. And mine was officially lost.

Fedex was incompetent in doing anything. They just kept saying everything could had happened. They tried to solve it but they want not admit what I think is the obvious. One employee took it. He changed my address for other paket. And they know who was.

Sent me email detailing how legally I can not sue them, and paid me minimum. They just stole my packet and savings in my face, and no person was punished, no mechanism of tracking. No monetary compensation... All they cared is that legally they were not sued.

I am a disabled woman how happens to live on the 3rd for of an apartment building. This is not the first time but hopefully will be the last. The drivers refuse to bring my packages up to my apartment or even to my door. Yet UPS never asks just brings everything straight up to me. FEDEX you need to hire drivers who care. Take so lessons from UPS!

Easy to use, fast to receive and great communication. Well done Bongo.

I buy lots of rare diecast trucks. The shipper packs them in secured containers. But when it arrives at bongo, they take them off and take a picture and put them back into a new Bongo box loose. They are now loose and bounce around and often arrive here to me with broken parts or the paint is all scratched. Leave the trucks in original box and leave all twist tie on. Also, at several occasions, sealed envelope of personal letters were opened. DO NOT TOUCH SEALED ENVELOPE.

Everything was very good, the service and notifications were all excellent. My only issue is that the website is a little quirky but everything works, I ordered something in Europe and got it bought, shipped to the Euro Address and then shipped to me in the US, couldn't really ask for more.

If you thought the USPS was bad, I personally do not anymore, then you will absolutely hate FEDEX SMART POST.

I placed an order with TWICE (liketwice.com) and apparently they have started using this service. BAD CHOICE! I have a review on their profile also.

I live in Southern California and TWICE is in Northern California. They shipped a package to me via FEDEX SMART POST it is going to take 8+ days to reach me. Why? No one knows, not even FEDEX employees.

I called to find out why the package was shipped to the city next door and then 50 miles away. They stated that SMART POST is the company processing it through to the USPS. OK fine. But why is the package getting further away I asked. No answer. No one seems to know the inner working of this company, although it is a FEDEX run company.

So the end result is, I have to wait, as of this morning until 7/15/15, for possible delivery. The date has changed several times, it started out as 7/10/15 (a date give by TWICE), then went to 7/14/15, and now 7/15/15.

This is the last purchase from TWICE until they change shippers, and in the future I will check business shippers before purchasing to make sure they ARE NOT using FEDEX SMART POST.

QUESTION OF THE DAY:
Why does it take FEDEX SMART POST seven (7) plus days to ship a package from San Francisco to Los Angeles?

The BongoUs system works very well
The process moves you through all stages from receipt to storage to despatch and the package/tracking tool is great
FedEx being well established runs to time
My only criticism is the horrendous charges for smaller packages
Overall though I am happy with Bongos service to date

I had been recommended by a friend and this was the first time I had used your service. I have been extremely happy with the results.
My only problem was that I had given you a postal address and not a physical address not realising that the parcel would come by freight and not post. I was able to track the parcel and organise to have it delivered to my office so there was not a problem. My mistake.
The only other comment that I would make is that the supplier had put the goods in a box twice as big as it needed to be and the freight charge was quite expensive. The freight charge usually goes by cubic weight and because the box was so big it made a big difference to the cost. This is something I will take up with the supplier.
There were a couple of things on back order and they will come through to you eventually so I will need to give you the address to send them. Do I do this on your website.
Thank you again for this wonderful service.