FedExReviews 2,900

I couldn't get through on a phone call when I had a concern. Called long distance at my expense - a dozen times and got a short message and a hang up, each time. Not impressed!
The cost of Bongo sending me my package was far greater than the expensive light weight, travel size pillow that I bought. Price of the service was far too expensive!
Was nice to have the service - otherwise I couldn't have purchased an American product and have it shipped to me. Would have been awesome! - if there was better customer service and a more reasonable cost.

For some reason@@@. Com decide to deliver a package using FedEx as a carrier, For some reason the "FEDEX SMARTPOST" took the smartest and cheapest / efficient way to deliver the package. The package travel from CA - NV - North Salt lake, UT - Denver, CO - less than 18 miles 23hrs to Henderson, CO located in Denver CO - FedEx Smartpost Salt lake UT- Back to North Salt Lake, UT. Calling the Costumer service was a enlighten since I was told by them that that was the most economic / Smart way for delivery. I wonder were they took their classes on economy since for me it looks like a waste of gas / time. But one have to love their costumer service, is never the driver made a mistake or the facility put the package in the wrong truck. Is always "sorry sir the smartpost system takes the most economic way to deliver the packages".

How do I fix this, well I contacted the seller and they have 1 day left to deliver, if not I get a refund and told them already that if they send another package using FedEx I will stop doing business with them. BTW the package is in UT and it need to be deliver somewhere in the mountains of Colorado.

Update:
From FEDEX SMARTPOST Salt Lake City, UT. Is back on the road to Henderson, CO and it took another day to arrive to FEDEX SMARTPOST Denver, CO. The package is touching each place that is being before and they have the right address.

I needed to get a laptop battery to Grenada in a rush and BongoUS looked like the solution. The cost was high but it would be quick. I checked their list of prohibited items and there was no problem. After Fedexing the battery to them overnight for $30 they told me they don't ship batteries of any kind. I asked why this wasn't on their website before I spent the money and they had no answer. They claim it is a Fedex policy however Fedex is the company that delivered it to them overnight. Now I have to pay to have it returned and then pay Fedex again to deliver it direct to Grenada. Bongo does ship laptops with batteries.

I am astounded at the cost of shipping that they are charging me. I ordered 4 knit hats. And when I went on the site to look at what they were charging me to ship it ($5.00 box fee, $67.35 shipping, $7.07 fuel surcharge, $4.26 loss & damage, plus $33.80 duty & taxes) a total of $117.48. I couldn't believe it. So I called customer service, and was told by a very unhelpful Ismael that they have a formula they use so they can charge me a 10 pound weight for 4 knit hats. He had nothing to say when I said I will never use this service again. He just said that if the box was that big, than that was the charge. By the way the box is not large it is apparently 12"x12"x9.5". So before you use the service - decide whether it is worth it to pay HUGE shipping costs. My shipping is going to cost more than the actual product! Not happy, and won't use them again.

Not every online shop has the option for overseas shipping.
That was perfectly handled by Bongo!

GREAT!

It is a good service but there is one seal compond missing of my last shipmnt.
Not sure if it is the seller's mistake or lost by the re-packaging in bongo.
It will be better if I can email a contact person at the bongo's warehose to check this issue.

I made a order online and my package was supposed to be send to Mexico with clothe that I buy for my family has Christmas gifts well the packege arrived at Guadalajara and then I got a email saying that my package was on hold for customs the request for me to hire a broker the value of the packege was $150 and the broker was going to charge me $1,200 so that was not a option they refuse to send it to me in the US and they have it now on hold at the Deliver location it's been two weeks and nothing of my packege I call every single persona and no one could help us

Previously bought items all the time from the US via Amazon and paid at most $100 for expedited freight. Ordered a number of items via a US company and they cost over $550 for Bongo to send a lighter smaller package with slower delivery times.

Bongo also try to "helpfully" add a customs and duty pre-payment of $150 which I removed as I knew the order value was well below that which customs would care about.

Parcels were repacked from original good packaging into crappy bongo box which had almost no protection. They damaged some of the items inside (and the items were made out of foam!).

Complete rip-off. Do not ever use!