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The reviews indicate a predominantly negative perception of the company's reputation, particularly regarding its delivery services. Customers frequently express frustration over significant delays, misdelivery of packages, and inadequate customer support, often describing the service as unreliable and unresponsive. Positive aspects are notably absent, with many reviewers highlighting a lack of accountability and poor communication from the company. This consistent pattern of dissatisfaction suggests a need for FedEx to address operational inefficiencies and enhance customer service practices to restore trust and improve overall customer experience.
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I knew Bongo from many reviews so I tried to use them. I already used them for 3 times now, the price is reasonable and they deliver fast. They dont need monthly fee too to join. Once the package get into my country red line, unlike any other delivery services, Bongo solved it well. I am impressed
I loved actual the service easy to use,, but I'll be waiting to use it again till after the dollar exchange is more equitable for purchasing any goods in the US
No help at all. Very confusing to use and costs a absolute fortune.MY PARCEL TURNED UP SMASHED AND THEY DONT WANT TO KNOW. Dont use this company they are crooks even on my inventory it says broken. Fedex think they should replace my stuff but they are even rude in emails. Dont use them.
I met some difficulties when ridding the shipment due to my lack of grace in my customs entry of such goods
But Bongo institution has to cooperate fully with me was the return of the amounts you have paid
So thank her very
Easy and quick to use. Delivery is almost always on time. Great website!
My package (last 5 digits: *******) was shipped from Canada on 2/19/16 ground. Estimated arrival 2/23 according to email from Fedex. It is 2/24/ and I just got an email saying that due to "local weather delay) Fedex may deliver on 2/25. Really? I saw the bloody FedEx track on my route at 6 pm (mile away from my driveway). Lazy bastard was rushing home and chose to ignore my delivery (ground shipping how important could it be? Very, just cheap seller chose to send ground. It wasn't my priority". Weather? 53 F, raining. Is fedex track made of sugar? They are not better than US Postal service. UPS is my carrier now!
For clients overseas it is very difficult to contact Bongo via email. There is a phone number, however when the time difference is 12 -15 hours one would have to stay up late in the night to sort out a problem which need immediate attention.
We received our packages a lot quicker than we expected,
Items were packaged to a high standard, we will definitely
Be using bongo again.
I (in U.S.) had a customer in Australia who suddenly decided to cancel AFTER the product had shipped and had already been delivered to Bongo. I raced to contact Bongo so they wouldn't ship the product to Australia. All I had was the customer's Bongo number so I called (immediately got a PERSON on the phone) and told them the number and that we had to cancel the shipment. They said okay, they would return it if they could get a shipping label. They gave me an email address to send it to. I emailed them that return label and they responded, thanking me for sending the label and saying they would be sending the package back. EVERYBODY I contacted at Bongo was very nice, professional, and quick. We would have lost a lot of money if this disaster hadn't been adverted.
Very good doing business with bongo international. Items are delivered on time with no hitches.
Thanks very much bongo
I was very nervous to purchase goods from overseas and was so happy that the items arrived quickly and all there when I opened the box - definitely recommended!
When placing an online order, the form/website would not change from the default US for and INTL order, nor would it process the order. The response from the team was quick and very helpful.
My son in law is a huge Minnesota Vikings fan and I ordered a Helga hat for him for Christmas. The hat never arrived, BongoUS was so professional, they tried their best to find the hat. But sadly the company I ordered from simply ran out. My refund was quick and efficient. Would use BongoUS anytime. Thank you.
I placed an order for items that it turns out weren't suitable to ship internationally. The money was back in my account and an email explaining the situation arrived within days. Good job.
Orders received and logged properly, communicated to me ready to dispatch notice, items sent promptly, received good properly boxed, super service from Bongo CA to Muscat, Oman
I'm a newbie on BongoUS however, I haven't had any troubles with them yet. They're really fast in response!
I had no problem with accessing the necessary forms. The site works well. I have not yet put any parcels through Bongo, that will happen in another few days. Will put in a review of the entire service at that time.
Requested info on package delivery.
It was not lost in the mist but reply within 8 hours.
And week before Christmas
Great website, easy to order, value for money.
Had a query that I emailed about. Bongo responded overnight.
Excellent work. Thank you.
Answer: Based on my experience and other reviews I have read, FEDEX is looking to put itself out of business. I will be very happy when Amazon buys them for a discount.
Answer: Heck no. Its a shame the are called a company. Don't even deliver on time the slowest ever
Answer: FEDEX just lost my package and don't have a clue as to what happened. A real bunch of bums
Answer: They would leave note that they would attempt to "redeliver", even if you were home when they claim they allegedly attempted the first time and they did not even knock so you can come out to receive your package. In my case, they said they will attempt to redeliver yesterday. Guess what? They did not and i receive an email saying i will have to pick it up from whatever branch. I told them that if i had to come out to go somewhere to get my package, I would've just gone directly to the shipper and the shipper would'nt have had to pay fedex for sucky no service.
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