FedExReviews 2,900

I like using this service as it allows buying from vendors who do not ship direct to Australia. Shipping costs will be a deal breaker if they increase too much under the FedEx banner! Communication could be better eg when items have arrived at crossborder, also it seems to take quite a few days to process items but the service does ensure the packaging is secure and many items can be sent in one package so this would take time to have done.

Fedex seems to have a strange route when it delivers to us in portland oregon. If i order a item off ebay from say back east it starts out great. But when you track it the package gets to portland say on friday it will sit in whse till monday and it gets sent to Kent Washington (. 100 plus miles away north) and then it gets handed off to USPS. Who then reships it to portland to be resorted and shipped to the local carrier and finally gets delivered to you three days after it was already here in town First problem is if it doesnt make it fed ex says its not thier problem now its now a problem for usps to deal with
Second problem is the tracking number is no longer valid to track because usps puts thier number on it so now if its lost no one will take tesponsibility for the loss
Fedex told me they cant help and usps tells me the same thing
Besides the fact that it adds at least three days to it if it actually does make it to your house
FIRST OFF I PAID FEDEX TO DELIVER IT NOT TO PASS IT OFF
Also now rhe chances of it getting lost are now doubled
So why not just ship it thru USPS in the first place. It will save you all the extra days and they will be responsible if it does get lost or damaged. Right?
I will never use fedex ever again after my last experience i had with them
When i pay them to do a job i expect them to follow thru not pass or farm it out to another sub contractor am i wrong to feel that way
From now on it will be usps handling my deliveries or ups they never pass it off either

I think there is definitely something wrong with the leadership at Fed Ex. I have called customer service the 1800 number to postpone a delivery and received a confirmation number they would message the Ontario, CA office because that is where packages are distributed in my area. I was going on vacation and my package could have been stolen and I was worried. I've had this experience multiple times so I even tried to set an account online to manage my deliveries online but had to answer questions from 30 years ago in order to open an account. Frankly I can't remember phone numbers from 30 years ago I've had and I don't even think their verification system is correct. I have called technical support to do this and frankly fed ex doesn't care no one called me back. If you don't answer questions right they lock you out of the system for a couple of days. Ridiculous. When you call customer service and are at their mercy they say they will message the distribution center in Ontario California. They just ignore the message to postpone packages and deliver it anyway while your gone. Customer service is useless and I have to say that is the responsibility of management because no one left hand knows what the right is doing and they don't care. I ve been wondering if I should go to the Ontario distribution and speak to the management.my self but I'm not going to waste my time. I just won't use their service. They are not customer service oriented they are profit minded and do whatever is best for themselves. I think the delivery drivers are great but there is definitely something wrong with leadership. Thanks a lot FED EX. UPS is awesome!

Do yourself a favor and don't work here. They are the worst. I hurt myself on the job, I broke my leg, they denied my claim, didn't pay me for three weeks, sent me to a $#*!ty Dr who missed my fracture and let me walk on a broken leg for 3 weeks, upon my return they took double the medical premium out of my check leaving me with $100 for the week, plus I only have a long sleeve shirt and pants in 90 degree weather they refuse to give me proper clothes for summer. The single worst experience of my life.

The Bongo service is very user friendly and simple to use. However, after ordering something small and using their service, I became aware that it is best for me to order something from Ebay that has been marked up by a reputable seller, but has reasonable shipping rates.

For anyone that has disposable income, buys from many different companies, chooses rare items that are not easily found on Ebay, Etsy or other resale websites, and wants a great, reliable shipping company to simplify the process of shipping multiple items from many different companies? This is a great service.

For me, it was best to donate the two products I bought to charity, then later order them again from Ebay, rather than to ship what I ordered. Yes, I could pay for my products twice + international shipping for the rates Bongo charges. But, I am happy to hear that they donate what I bought to charity, rather than putting it in the trash. This service really seems to be best for one making fairly large purchases of rare or hard to find items.

Customer service is great and very responsive. I had a lot of questions about everything and they were quick to reply to emails, kind, gave clear information, and I feel good about the whole experience. Peace of mind is priceless, and it is certain customers will have that with this service. :)

I ordered an item and it was shipped by Fed-ex ground to Martinsville, Indiana. I did not receive it and called the vendor. Fed ex tracking said it was delivered. My neighbor said he watched the driver put it in my U.S. Postal mailbox (Which I thought was totally illegal). Whether the mail carrier removed it or someone stole it, I dont know. I filed a claim and although their site says you don't need supporting documents for claims under a $100, they insisted the vendor provide them. After 2 months of run around, they sent me a letter denying my $27 claim. Well, I will never order anything again that uses them for the shipping agent. I actually got the last laugh! Although this was the first time I dealt with them on a personal level, my employer used to spend a healthy chunk of change with them. Not anymore.

If there is 0 star, I would definitely grade their service. I got a text 11:30 this morning say my packages are ready for pickup after 4 months I asked for package held in the local office. On the Dec. 23,2015. I was told my packages would be returned back to sender but the truths is those package were in the memphis, Fedex lost and found center and never let me know where they are exactly until I got the pick up message this morning and called to figure that out. And they will charge me more for reshipment of those packages. Fedex always didn't admit they make some mistakes in my case and never let the customer know where the packages locate until I ask. Meanwhile, ask customer to pay more to get packages back.

Satisfied with the service but shipping rates are a bit high. Other than that I like it.