FedExReviews 2,900

It was a Christmas gift to my wife, quite expensive made-to-order art tool, found only in US. Ordered in advance it arrived to my BONGO account just in time. I got nice pics of the item, that was great. I paid on-line the shipment to France where I live and was really happy when I saw the expecting arrival date as Dec 16th. Everything was easy and fast. But wait
Next day my bank said the payment was successfully cancelled. I called Bongo for explanations. The person didnt know why they cancelled, as they usually didnt explain (who they?). He promised to check and get back to me (of course, he did not). I thought that I used my Russian credit card while in France, that might cause the alarm. I gave it another try and paid with my French card. The delivery date became Dec 19th, ok, still enough time before Christmas
After one hour Bongo blocked my account I called them again. The person said they might found something suspicious in my activity and blocked my account.
Well, I opened a ticket asking to reopen my account and provided all proofs of my identity, my address and even a copy of my credit card I used for the payment. No response. When I called them again it was said that they usually dont reopen accounts. The only option was to ask the e-shop to send a return label then Bongo could send the product back to e-shop. If not, after 30 days they destroy the parcel. What the hell?
Your NAME on the box you ALREADY purchased, your NAME in the shipping address and payment by your NAMED credit card may look so suspicious to Bongo that they block you.
Their member service is absolutely not professional and looks totally disconnected from the rest of the company (outsourced?). They always refer to some magic they.
Think twice when choosing them. This is worse than a lottery. In a lottery you at least know the rules.
Now I am negotiating with the vendor about this return label and feel totally defrauded.
Merry Christmas, Bongo/Fedex!

Kentucky does have some antiquated laws regarding alcohol shipments due to the bourbon lobbyists in Frankfort; however the law does state that Kentucky residents may ship wine to themselves at their homes or businesses. Yet, despite this being legal there is someone in a position of power at the Jeffersonville, IN station (that happens to be the gatekeeper into Louisville area of Kentucky) that has a major issue with alcohol and will not allow it to be delivered through his station. This person has lied and said that the sending party (myself?) had recalled the package as it was shipped in error, then when sending a second time lied and said that the package was an "improper shipment" and returned again. When I pressed for the true detail of why this package could not be delivered to me this person lied and said a revised law went into effect last Thursday (if so then why did he refuse to deliver a package last Tuesday?) that prohibits any shipment of alcohol into Kentucky. There is not a "new law" nor was the package recalled. FedEx needs to get to the bottom of employees pushing personal views and vendettas based on personal and/or religious beliefs upon the paying clients of FedEx. I'm certain UPS will be happy to accept my business from now on.

I will never chose FedEx if other options are available. I used FedEx to pack an expensive glass table at considerable cost of $55.00. The shipping cost was $129.00. I watched the package dropped twice as it was being brought into my home. The main glass panel was shattered making the unit useless. Once I contacted FedEx they set a package pick up time and never showed. I was disconnected on 3 separate calls when I attempted to get service on the pick up. Finally I was connected to a supervisor at my local FedEx who stated his driver stated he had made the stop at my address to retrieve the package and no one was home. THIS WAS A TOTAL LIE. I had repair people in the home and I was present in my home the entire day waiting for the pickup. This has been the typical BS explaination from a company that takes its customers complaints lightly.

Bongo now fedexcrossborder Please dont use their services they will charge you on the inbound packages and you don't know the actual size and weight of your package when it arrives in your US mailbox address however it is prepaid by the seller OR yourself.
I bought an item from ebay.com after receiving at bongo warehouse i paid shipping charges, handling fees, box charges, fuel surcharges and insurance for damage and loss protection to forwarding it to my Zambian address. They have calculate 9 lbs billable weight of my parcel according to volumateric basis that's fine, but when i got the shipment i did measurement and found i was overcharged because actual weight was less than 5lbs and volumateric calculation also coming to 6.2lbs which supposed to be consider 6lbs and ended paying for extra 3lbs. I try to contact the customer service and they told me "they can not refund the difference value and they will charge only according to inbound shipment" so we have to pay blindly even if they says your parcel was 50lbs instead of 6lbs at the time of receipt you will have no option.

I had ordered a metal and glass bookcase which was to be 55 pounds. I asked that FedEx make sure I was home before they left it since I have a bad back. I made plans to have someone here on the scheduled date of delivery. HOWEVER, it was delivered 4 days early and just left lying ACROSS my doorway creating a hazard and also making it difficult for me to get in and out of my apartment. I called FedEx as it had only been minutes since I had seen the truck pulling away (he had not made sure I was home) and asked that they have the driver come back and move it. Her response was "call the company that you ordered it from". WHAT did she think they were going to do? I even said to her that the driver did not follow directions and had created a hazard in the event of a fire or something and I either had to get in or out in a hurry. She did not care and hung up on me! Why can we not chose who will be making deliveries - except that UPS is not any better! If you are a senior citizen like myself, what are you to do?

FedEx used to be the gold standard of shipping, but somewhere along the line they have turned into a completely inept operation.

I set up a vacation hold on my account using the delivery manager on their site. Two days after the vacation hold date started, they delivered a package. (We could see the package on our step via the security camera.) When contacted they said they had not made any deliveries to my address in 6 days. I had an email that arrived prior to my calling them that advised the delivery was made the day before I called. The agent also denied seeing any vacation hold placed on my account or for my address, although when I went on line, the hold was still in place. They also have been delivering packages with damage even worse than UPS (and that says a lot!) I started using Amazon prime because I read that they have their contract shippers dedicated to Amazon and what a difference. Timely, no damage. So it is clear it can be done. FedEx needs to figure out how Amazon's shipper does it.