FedExReviews 2,900

Fedex SMARTPOST is a waste of time and money and does not belong in a society in which things are available to the consumer cheaply and efficiently. Having Fedex in the name is completely misleading to the american public and someone should bring a class action lawsuit up against them because of them spending years building up the name Fedex a being a fast delivery and bait and switching you into this crap.
Here's my story: my package shipped on 08/22/2017@ 8:47 pm from Henderson CO, via Fedex SMARTPOST. Fedex says it will take until 09/02/2017 to get to it's destination in GA, 1578 miles away (that is 12 days). Which means that my package is traveling at 5.23 miles per hour. How could it possibly be that slow. Is it on a camel? Is there someone walking it to me? I don't understand what the problem is. I was never informed that my Fedex Smartpost delivery was actual this slow prior to my order I feel completely tricked into this shipping option that I never would have chosen.

In the future I will now go completely out of my way to insure that any item that I have shipped to me IS NEVER SENT BY Fedex or Fedex SMARTPOST, I will warn all of my friends and family and I will post on every social media outlet that I can find how crappy this service is. If it is the only option I will have to do without, it does not deserve to be paid for.

And your customer service agents are obnoxious robots.

Best service for FedEx. I am working in logistic and i send my courier through FedEx and he delivered my package next day. Best service for fedex... i am very happy using FedEx courier in my domestic shipment.

I paid a big fee for 2-day shipping. It came on day 3 (missed the event for which i needed it), the dsy after the website stated I would receive it by, and they refused to refund the shipping fee. They claimed the computer doesn't allow them to. They use VistaPrint on the backend so do yourself a favor and just cut out the middle man. They probably meant it would be 2 days for Vista Print after VP gets the order. They need to fix their website or stop offering "2 day" shipping!

Never use FedEx! The worst service I ever met in my life! 5 days I was sitting at home and waiting package and every day spoke with costumer service but they just keep on telling me that package is coming then that they didn't find a house then that I was not at home. And finally I was chasing the FedEx car because driver whose number one of representatives gave me just said that he will be somewhere near my house (10 miles he thinks very close) going to their station so I just Had to meet him in the middle of highway with my baby in my hands (because I can't leave him in car alone) just to take my package! Horrible! Never send by FedEx! Use either USPS or UPS or DHL!

Everytime when I'm expecting a delivery from FedEx, I have to make an extra trip to Post office to get the package. They never deliver it to the address, and never do it on time. It happened to me more than 10 times with in past 3 years. Everytime they left the orange slip in the mailbox even without ringing the bell or knocking the door of my apartment. Sometimes they say the address is wrong and driver couldn't find the address. However UPS and USPS deliver mail and packages to the same address with no problems. I wonder those FedEx drivers know how to use the GPS or google maps. Very poor service.

My order was supposed to arrive on Thursday since I paid for it but it didn't. I called Fedex customer service and I spoke to a guy who told me that the package is still in Japan and since, it was international he transferred me and I then spoke to a lady who then told me that my order is still in China and not in Japan. So, now I'm thinking WTF! They don't even know where my package is. I called customer again, this time they said that it was in Japan for 4 days and they don't know why it hasn't shipped out yet. Fedex customer service is incompetent. Fedex- Since its inception in 1973, FedEx has been focused on ripping people and delivering horrible customer service, and we will continue to do so due to our lobbying and connections with politicians who we pay regularly.

Ordered online for just over $20.00. I was skeptical about the quality and the card thickness. I did not want the cheap flimsy card stock. My order was received yesterday and the custom graphics I sent and matte finish with logo are SUPERIOR. Card thickness is thicker than the business cards I received from my local printer a few years back. For price, speed, and quality FEDEX has won my future business. A+

I ordered an item at the beginning of this month.The item was picked up from the shipper by Fedex on 11th April 2017. On 12th April after being in the hands of Fedex something happened to my package, not sure what but they put weather delay on the tracking number. I was told that I needed to contact the shipper as FedEx was not accountable to me, and you guessed it, the shipper said its FedEx 's responsibility. Today is 26 April 2017 apparently we are still having bad weather in Illinois and I have no resolution. Shame on you Fedex.
C. Castro

Just horrible customer service. Had a package that was suppose to be delivered. Was in the shower the 1st day they missed me 2nd day i was checking tracking information and at 9:30 am there was an event saying they missed me at 11:30 that afternoon. Which was 2 hours later. And i was watching the door untill all moring till i got that message. Didnt get it till tuesday because sunday and monday are non delivery days. They need boycoted till they can adjust their service model.

FedEx often delivers packages sent to me to the wrong address. I have tried to correct the issue by filing 3 complaints, but the problem persists. It gets fixed for a few months after I file a complaint and then they start misdelivering again. They are the only delivery company that misdelivers my packages. All others get the address right. I get the sense that something is wrong in their system, but will not be fixed. The customer service representative I spoke to could not find my complaints in their system. He tried to make excuses for the persistent problem - maybe it was a new driver, maybe the complaint was filed with FedEx Express and this was a package sent with another branch (service) of the company... I get a sense that there is little or no accountability for the quality of customer service they provide. I would not use them. Unfortunately, I cannot choose the carrier when I order goods online...:-(

My wife and I were expecting a very urgent and important package. Despite the fact that we stayed home all day waiting for the fedex delivery guy, the package never arrived. Later that day we saw "sorry we missed you" paper in the mailbox. We called fedex and asked to redeliver the next day. The same thing happened the next day, except that in addition to that the delivery guy even rang our apt. Number to buzz him in. We buzzed him in and were waiting for him to come up and once again he never showed up. Next thing we know, we see another "sorry we missed you" paper in our mailbox. The guy was too lazy to come up to the 2nd floor. This was extremely annoying and inefficient. Eventually we had to go to the fedex office in person to pick it up.
Our location: Bay Ridge, Brooklyn, USA

If you want to pay 3x the price, even with a merchant account, and be sure that your package arrives damaged, because they kick around their packages, then be sure to use FedEx. Also, you will never receive reimbursement to a damage claim, ever, under any circumstance will they do that. Absolutely the worst shipping provider I have ever used - I've used shipment services both personally and commercially for large accounts that handle hundreds of shipments a day. FedEx is THE WORST PROVIDER. DO NOT USE FEDEX UNDER ANY CIRCUMSTANCE.

Fed ex is about the worst logistics type of company i have ever had the displeasure of hiring to do a simple job Here is my story i ordered a item from east coast and tracked it till it made it to my town... the facility is like 5 minutes from my home... expecting it the next day i checked on it only to find out it was now in kent washington 150 miles north and was being handed off to DHL for some damn reason im not sure why...
My complaint is now we have added 4 more days till i finally get item
Does it make any sense to carry a package a extra 300 miles after it was 5 miles away half a week ago... And fedex is who got hired to do job so why is dhl handling my item... thats not who i paid to deliver item. I say support our own usps. Cause they do it right and quicker than this joke of a outfit called fed ex
Fedex im fed up with you and i hope your bad system causes total failure and you guys just dissapear into the haze
Goodbye fed ex i will never call upon you ever again