FedExReviews 2,900

I don't get the hate here and I'm glad I don't.

I get shipments daily from the 3 carriers. FedEx, UPS and USPS.

FedEx always delivers at the same time, courteous drivers actually ring the bell and my boxes come without being beat up.

UPS is the worse for damage. I think they play soccer with every box I get. Horrible.

USPS sends my stuff all over the country for no reason. Even they don't understand it. Last package was 4 hours from my location. It took 13 days, went through 4 states and damaged the custom made parts in the package. Got stuck in the conveyor system.

So I can only say FedEx has never done any of that to me. They leave a message the day before it arrives as a reminder. Their racking is always updated. Package not damaged. What more should I expect.

Great service in my area.

My son, Brandon, had purchased a new computer online, due to the expense a signature is required. Delivery of package was scheduled for July 4th (expected delays due to Holiday). Rescheduled for the 6th, emailed shipment still in warehouse, delayed another day. 7th, Received notification delivery attempted, but no one present to receive package. Due to COVID-19 almost entire family is out of work, 3 of 5 adults in the house during "attempt". Called customer service, talked to Joanne (TX Call Center). Representative informed me driver didn't have time to finish his run, so marked delivery as attempted. Why?

I paid to have a package overnighted from Phoenix AZ to Montana.
They have a hub in California however instead of my package going there, they chose to route it through Tennessee. 1500 MILES AWAY.
After calling fedex SEVERAL times and getting NOWHERE, the package that I PAID EXTRA to have here overnight is STILL on a truck and will not be delivered ON TIME.
DO NOT USE FEDEX FOR ANY SHIPPING.
THE US POST OFFICE WOULD HAVE BEEN FASTER WITH REGULAR DELIVERY AT NO CHARGE.
WHAT A JOKE.

I am home-bound and I order almost everything online. FedEx is the worst delivery service I have ever used. I live in a large apartment complex. FedEx drivers refuse to try to find my apartment. They state that I am not at home. I am always at home. I have had conversations with FedEx supervisors, but nothing changes. I don't get my packages. I recently terminated a purchase with Chewy.com because FedEx won't deliver it, they claim that I'm not home. That's a lie. Chewy is going to refund my money because FedEx won't deliver my package. I will not be buying from Chewy anymore because they use FedEx. Chewy is a good company that will be losing my business because of FedEx. It's sad. I will buy from another company that uses only UPS or Shipt because FedEx is unwilling to find my apartment and deliver to me. Target uses Shipt. They are at my door within 24 hours of the placement of my order. From now on, I check with a company to find out who their shipping company is. If it is FedEx, I shop somewhere else. FedEx is the absolute worst! Don't waste your time or money!

Typical of our terrible experiences with this very poorly managed shipper. But since they are the delivery firm the merchant uses, we reluctantly ordered. Based on prior experiences where driver simply drops off item and drives off or they often fail to let customer know there is a delivery, we instucted merchant at all costs NOT to require signature as no one available daytime. Merchant confirmed that. Well, got a tracking email said "attempted delivery" but no one available. On the call to customer serice, was told that's because there MUST be a signature or nothing could be done. They suggested a work-around, eventually, in an extended frustrating call: just "sign the delivery ticket" to say just drop off, - but no ticket was left. When we asked to talk to a supervisor, about his unsatisfactory answers agent "James" put on hold and then switched to a customer survey and then they hung up. Saved best for last: we since discovered that there never was a signature requirement for this after all. Wow. Oh, yeah, we still don't have the goods.

IF I COULD GIVE YOU ANY STAR I WOULD DO THIS THIS IS A VERY RESPONSIBLE SHIPPING COMPANY THE PACKAGES ARRIVE AT YOUR HEADQUARTERS AND MISSING I MADE A PURCHASE IN THE MONTH OF MAY MY PACKAGE ARRIVED AT A FEDEX HEADQUARTERS IN KENESAW GEORGIA AND NEVER SALE IT WAS MY ADDRESS I CALLED THEM ON SEVERAL OCCASIONS DEMANDING A RESPONSE SINCE THE TRACK INDICATED THAT IT WAS FOUND AT ITS KENESAW HEADQUARTERS AND THEIR RESPONSE WAS SIMPLY LOST.

Ordered a package and had it shipped international priority 4-5 days (30 usd extra). Waited patiently, after it was not delivered looked up the tracking and it said will be delivered friday (late). Friday came no package, website updated saying monday. Monday no package. Fedex called to pay taxes, asked them they said tuesday. Tuesday no package. Wednesday rolled by no package, called and it was not even in my country yet. I would not recommend ever using FedEx this is ridiculous. This was an occasional present and now it is 4 days after the event and my gift is not even in the country! Fedex has nothing to say when you call them except it should come soon.

DO NOT USE FEDEX! You will regret it. There customer service is atrocious! I believe there head office is located somewhere in Malaysia, even though you call a number saying it's in your local country, you get transferred over there. They didn't understand what questions I was asking and unfortunately they were completely useless at resolving my issue. Emailing fedex? Wouldn't waste your time. Took them 2-3 days to reply and by that time it was too late for me. I
Tried to cancel my order but for some reason they sent my package without me giving final approval for it to be sent, they then slapped on all the customs, duties and taxes fees after they sent it. When I wanted to cancel my order they refused or didn't bother, they would reply saying 'its not our responsibility to inform you of the customs fees and we don't give you any pricing on how much it will cost', yet when they sent it from there facility they sent the fees straight away AFTER they sent it. Looks very dodgy to me and I think it is just a big scam $$$ for them to make some quick cash. I would question customer service on this and they deflected it or just talked nonsense about something else. I will never ever use fedex again! I have told everyone I know to stay away from this company, I know many people with big businesses that rely on sending packages, and have informed them about fedex miss trust and FRAUD, they will not be using there services ever again. Thank you for making me $300 out of pocket and I hope you get karma for the way you run your businesses and the way you treat your customers.

FedEx is not responsible for any packages that they do not deliver or deliver incorrectly.
When you call to find out where your package was left, they simply refer you to the sender instead of asking the driver or checking the driver's GPS in order to find out where he might have mistakenly left the parcel.
This makes it far too easy for drivers to simply leave packages wherever they feel like in order to complete deliveries and get finished for the day. I understand that the drivers are probably pushed beyond reasonable limits which probably accounts for FedEx's unusual amount of undelivered or incorrectly delivered packages, but that is no excuse for the company's lack of consideration or responsibility.

I'd give them 0 stars if I could. EVERY package I receive from FedEx is delivered left on my grass (even when it's raining) because they don't want to take 4 more steps and step up on my porch. Two shipments ago, the delivery driver actually tossed the heavy boxes of kitty litter onto the wet grass and left them not even sitting straight. This entire shipment was 4 boxes that couldn't even stack because the box underneath was sitting cockeyed.

I have arthritis and a bad back and have had to move boxes with canned cat food, three cat condos, and kitty litter up the step onto my porch myself. It's even more fun when the boxes are wet and fall apart which is what happened last time. My porch is 5'x5'. There is plenty of room for them to leave multiple boxes.

I reported them to Chewy who is the vendor that uses FedEx and complained. I have been informed that FedEx is out of contract by not delivering to the door so they will be "coached", whatever that means. Apparently, with the COVID situation, these guys have immunity and can perform as poorly as they want and cannot be fired. You can tell by their job performance.

I called Federal Express and got a representative who was obviously reading from a script. I told her I hurt my back moving boxes up a step I shouldn't have to and she said she wrote it all down. I asked what kind of compensation I would get to insure and this would not happen again. She hemmed and hawed and said nothing. I asked if the same driver always delivers to my location. She said she is not given that information. I asked her how can I be assured that this will stop. She hemmed and hawed again and I said, "Your script doesn't cover these questions, does it?" She said, "Yes, it does." I think that said it all. She said, "I'm sorry you hurt your back. Have a nice rest of your day." That was very helpful, right?

If you are a vendor, DO NOT USE FEDERAL EXPRESS FOR YOUR SHIPPING! You are guaranteed to receive complaints. They are absolutely horrible and I would drive a package 100 miles myself before I would entrust it to them.

Fedex is the worst company to send a urgent letter.
I paid 150$ for 24h delivery and 100$ to have someone on the phone, many phone calls (scam) (and more money to do without the document expected in 24h). Finally it lasted 1 week with no excuse and no refund.
They told me to call after I sent a reclamation mail (for what? To pay 100$ again and have nothing? Lol)

Don't loose your time with them and take another shipping compagny.
I will put my review on other review websites to let people knows about it.

Fed ex has the worst customer service! My package sat in the warehouse for 2 weeks and no one called or attempted delivery. I had to call and ask why is was not being delivered only to be told they had no reason. They told me they would send it out the next day and it didn't get sent out. I called back again and said they would send it out again, and they didn't! I called again and they said they couldn't find my address and would send it again. Then I get a text saying it was delivered but it wasn't delivered! My package is sitting at some random persons house right now. I call and complain and they said they will call me back in 2 hours with more information and shockingly they do not call me back. I call again and ask to speak to a manager who literally sat on the other end of the phone not speaking. Wow Fed ex you certainly have children running your company for you, in fact I think children could run it better! So my package is still not delivered and you have nothing to say to me not even an apology. I am shocked and appalled at their level of customer service. I will be filing a complaint and spreading the word. YOU CANT TRUST FEDEX!