FedExReviews 2,900

Waited all day for a package Fedex claims will be delivered that day. Remained at home entire day, checked fedex tracking site, and later in the day the tracking site indicates a "delivery exception" and the driver actually listed "customer not available/business closed" as the reason. What a load of horse manure. This happens too many times with fedex deliveries and I cringe every time someone ships something to me through this lousy company. And Customer Service could care less as they put you through the wringer with their BS phone menu until the recording (never a real person) tells you to call back at a later time.

I ordered from a company on the East Coast on Aug 1,2020. Shipping was included and provided by FedEx. From my experience with online shopping, it should have arrived on the Gulf Coast in 3 days from Aug 4, when it was shipped. FedEx routed it to TN, GA, and then to 2 cities in MO. After my complaint to the Seller and to FedEX robot, it began to be re-routed toward the South. For days each day the delivery date was changed for the next day or two. On Aug 13,2020, the package was 1.5 hours away, The last delivery dates were day before yesterday, then yesterday, and now today by 4 PM. It is 3:50 PM and has not arrived yet. So the moral of this experience is--my package is either lost, or FedEx is lost. Either way, I will stay away--from now on. Just try to contact them if you have a problem. Lots of luck. A relative in another state has had a similar experience with FedEx.

I have never used a delivery service with such terrible delivery time. I ordered a new skate board last tuesday and the tracking said it would be there on Friday. I thought great, but then they switched it too Sunday due to weather. I thought that is fine, still decently quick. But then they switched it to Monday, then Tuesday on until Thursday whereas this point im not even sure if i will get my package and im just worried that i wasted 56 dollars. Its incredible how even though it came from Florida, Which is a 11h drive to where i live, becomes over a week to deliver. Its complete nonsense.

Since the pandemic I've been ordering online out of abundance of caution. FedEx does not deliver your packages to the address on the box or follow the instructions on your FedEx account so they send you a message stating your package has been delivered and it not at your Resident you call they take no accountability for their actions they say that it wont happen again and they do the same thing over and over again it's so irritating because you can't get the items you order and need

Hi,

I didn't receive my shipment ************** yet. It is unbelievable that a shipment stays 18 days in the DUBAI Arab Emirates customs for any reason. FedEx was one day the best carrier on earth but now the worst one. They deliberately leave shipments to accumulate and pick them altogether. I hope you convey my message to them.

نصيحة لوجه الله ابتعد عن فدكس لو يشحنوا لك اغراضك مجانا كانوا افضل شركة شحن في العالم ولكن تغير حالهم الى الاسوء

I recently ordered an exercise bike (weighing about 40 lbs) to be delivered by FEDEX, to recover from an injury since we are still in a pandemic and I don't feel safe going to the gym. I was VERY specific with delivery instructions. The driver not only ignored all of it, but left this package lying across the stairs of an apartment building. A complete HAZZARD FOR EVERYONE LIVING IN THE BUILDING. They then walked up the 15 stairs to my apartment and put a note that said "by mail box" (which is wasn't) on my door. I hurt my back badly trying to get this package off the stairs and up them. Had they had just left it downstairs someplace away from the stairs (which STILL would have ignored my instructions), I could have waited til I could get help but this was a HUGE safety hazard that I couldn't ignore. I will never use them again. LAZY LAZY LAZY. This is their JOB.

Don't ever use FedEx if possible liars and thieves. Let me start this way I own a business and I order a lot of stuff and whenever I see that Fed ex I will try to make a point to call and change that or I will cancel my order I have never had a good experience with Fed ex but I have also until recently not have FedEx deal for me and lied to me in the fashion they have done recently I ordered a pool that was supposed to be sent to my house they said it was delivered while I was at home they have no pictures they have nothing I don't have a pool there and when we went back to talk to them they said that they would have the driver call us the next day we have waited three days once we finally got back to them they said they don't know what happened to driver said he delivered it without a picture as everybody else does and if they can't find it to go back to the place we bought it from and tell them that it was lost. What pieces of $#*!. Their guy was supposed to call us back and he didn't I feel like the driver stole the package

I went in the FedEx on 4000 Atlantic in Long Beach on Friday, July 31st at about 12:30pm. The employee working the counter(woman)didn't catch her name, was so unhelpful, l needed to print out a label for my package. Having never done it before I asked her to help through it. It was not busy, so I thought she would. But instead she directed me to the kiosk and said you do it here, if it doesn't work go to the computer. I explained I don't know how, can she at least walk me through it and she just walked away. I left frustrated and almost in tears. I went to the FedEx in Long Beach on Palo Verde and the male employee there helped me through the process and was very helpful. I'm not impressed with the Atlantic Ave. Store and won't ever be back there!

We purchased a 65" TV online and chose to have it delivered because I am an elderly customer and do not drive. It did not say delivery would be made by FedEx until after the payment had been made. I would have purchased from Amazon if I had known it was going to be shipped by FedEx. The delivery was made 2 days after Walmart said it would be delivered and a full 9 days after the order was placed and payment was made. Signature was supposed to be required upon delivery but the delivery person did not bother to get a signature. The FedEx delivery person did not deliver to or near my door. They left the 65" TV just inside the door of the lobby of the apartment building. It is a public place, not a secure location at all. FedEx delivers small packages to customers' doors in our building all the time, but the 75 lb, 65" TV they just left for anyone walking past to grab. No, I certainly would not recommend shipping by FedEx to my friends.

My package went to fedex on the 8th in ohio. Then it went to Indiana and say at that facility for 7 days. They indicated delivery would be by end of day on the the 16th (Wyoming). They didn't deliver my package, said it was pending delivery. They updated it and now the package is in aurora colorado with a delivery date of the 21st. They need to fire their logistics manager and get someone new. If i have a choice of not using fedex, I'll take it. I'll ship with anybody else even if it costs me more.