FedExReviews 2,900

Once again Fedex has zipped it to us. I have no control of which shipping company to use when receiving shipments from suppliers. If I did I would not use Fedex. Once again they LOST our overnight shipment and then had the nerve to "manually mark it as delivered " the next day. Of course, then the supplier thinks that the shipment is received, however we have security cameras up all around which log all movements on our property and guess what -- Fedex was not here and they didnt deliver. Amazon delivered for us that day, UPS delivered that day as well as the Post Office - all on camera - When I tracked down the driver the next day he admitted that it was not delivered. Lousy company. I wish I could leave 0 stars

If you care about a timely delivery of your package, avoid FedEx. Their customer service representatives have no idea how to help when there is a problem. My package is currently on an extended vacation in California, even though it was being shipped from one east coast location to another. It seems that FedEx should stop accepting new packages for shipment until they get the backlog of packages from customers who have paid money and received nothing in return taken care of. This company is clearly in crisis mode.

I honestly don't know how fedex is still in busness. Out of all the shipping companies that I have used ups, usps, DHL, and FedEx. FedEx has to be the worst. They deliver at weird hours, and deliver a minimum of 3 days late. My packages routinely sit in shipping facilities for days before moving. The prices are ridiculous for most packages and to top it off the packages look like they went through a rock mill by the time the get to the destination.

JUST ADDING:: NOW THEY DO NOT EVEN BRING IT TO YOUR FRONT DOOR JUST TOSSED MY BOX AT THE BEGINNING OF THE WALK WAY. SINCE THESE LAZY ASSES WON' RING THE DOOR BELL THEY MANAGED TO BYPASS MY DELIVERY ALARM SYSTEM. TWO WEEKS AGO I WROTE ABOUT DELAYS IN MY PACKAGE DEL IT IS SAT AND MY PACKAGE HAS BEEN SITTING IN A FEDEX WAREHOUSE 2 MILES FROM MY HOUSE SINCE TUESDAY. I TRIED TO CALL THEIR 800 NUMBER AND EVEN THEIR STUPID COMPUTER IS SCREWED UP AND JUST SAYS I AM HAVING TECHNICAL DIFFICULTIES AND I CAN NOT CONNECT YOU TO A REPRESENTATIVE PLEASE CALL BACK LATER SO I WAITED AND CALLED BACK SAME THING AND SAME THING AGAIN TWO HOURS LATER SO HERE I AM ON SITEJABBER WASTING MY TIME COMPLAINING WHAT GOOD DOES IT DO TO PAY THEIR HIGHER PRICES FOR THE $#*!TIEST SERVICE OF ALL.

I had two packages that arrived in a two week period and the contents of both packages were broken. The boxes were not damaged so it is my guess that the boxes had been tossed/thrown onto a hard surface. I filed an online claim with FedEx and both claims were denied. One denial claimed that the package was not properly packaged by the seller when the package was not even looked at by an employee of FedEx. The other denial merely stated that the seller of the item would have to contact FedEx. I consider FedEx to be a worthless company. I will do my very best to never, ever, use the more than worthless FedEx again!

Shame, shame, and shame again on FedEx for being such a scam shipper!

Ordered a package that was sent from Troutman, Oregon. It made it to Beaver Crossing, Nebraska in one day and arrived in South Pittsburg, Tennessee the next day. It sat there 4 days before being shipped to Atlanta, GA (4 hours max away). From Atlanta it was shipped to Charlotte, NC (passing within one hour of our house). From Charlotte it was shipped past us to Augusta, GA (again coming within 1 hour of our house) where it sat for 3 days before heading past our house (within 40 minutes) to Spartanburg, SC. Next it arrives in Greenville, SC for a day before being delivered to Greenwood, SC. REALLY? At 4 of the points, I could have driven under an hour in any of 3 directions and retrieved the package.

When one reads the news with headlines questioning the reliability of the USPS, they should take in consideration the reliability of FedEx. Once paying extra to ensure 1-2 shipping, due to a upcoming g vacation,, to only ship from Tampa, FL to Pensacola, FL, a 5-6 hour drive, FedEx, now on the 4th day, has been unable to deliver or locate the package. The call center has pleasant persons to speak with, that insure they have escalated the trace, and to keep the line open, as they are going to call right back with information, never calls back, even after calling twice 4 hours apart. I believe USPS could have delivered the package in this amount of time, or at least been able to provide information as to when it will be received. Thanks Fedex for completely failing and being unacceptable for what you were paid to do. We will definitely chose any other shipping option available than to pay for your inability to provide services that have been paid for.

I have been waiting for fedex to deliver a package for 9 days. It has been at the local depot for 9 days without being delivered. When I call, I am told it is on the truck for next day delivery. I wait the entire day for a delivery that never comes. I call again and am told that the package was not on the truck. Lies upon lies. This is a furniture item that they damaged the first time. It was reshipped on 8/11/20. This incident just confirms the fact that these shipping companies do not care about customer service. We are at the mercy of people who could care less and treat our packages with disrespect. Get your act together FedEx! Please use any other shipper than FedEx.
Disgusted in PA

Over the last two years, I have had at least three experiences where FedEx gave me a delivery date, and did not bother to correct it when they didn't meet that date, then delivered a day or two later. I have had several experiences where I receive a message that the item is on a delivery truck and will be delivered that day, and it doesn't show up for a day or two more. FedEx is the most incompetent and inconsiderate delivery service I have ever had to deal with. USPS, UPS, DHL--you name it, they are all miles better!

Had to mail a package from Fed Ex on McLaren Rd in Chantilly Va. On Tuesday August 18,2020. A gentleman came in and needed a large box for several small items he was mailing. The size he needed was behind a rope partition. After waiting 6 mins without anybody coming to ask "who's next" he helped himself to the box and packed up his items. He wasn't stealing the box just saving a step and not having to get back in line. And I actually agreed with him that it was "probably okay" to take the box.
A women comes from the back and helps me but suddenly sees he has a box that could only have cone from behind this rope... when she asks him he is honest and says he was just trying to save time. She proceeded with a rant that she was going to call security and have him arrested for trespassing by stepping behind the rope to get the box. She said Fed Ex was part of TSA and by now she's ready to call. I stepped in and said it was partly my fault cause I agreed that it was okay to take a box. She than said I would be arrested as well. We tried to apologize and said no one was here to ask for the box. She said she was helping another customer and we needed to be patient. We certainly were not trying to ruin her day. We again apologized and continued her rant. I turned to this gentleman in disbelief and could not believe we were being spoken to in this manner. We certainly know now that the rope is there for a reason and will NEVER cross that boundary again. But she could also have said: hey folks that rope is there for a reason.(we are all adults and would have agreed). We owned it right away. She would not let it go. I handed her my package and left. I waited outside for the gentleman but after five minutes I left. I think now I should have asked for a manager. It was unprofessional and very threatening. And clearly could have been handled so differently.

I am calling FedEx, I am put on hold by a machine. After 7 minutes and 21 seconds the machine says: "On a scale of 1 to 5 please tell us how you would rate your FedEx representative, taking care of your problems."
Since we took care of absolutely NOTHING, I pressed 1. Now the machine says: "Thank you for improving our service by rating us. Goodbye!"
And the machine hang up on me.
I called two more times, the same scenario, I was on hold for up to 10 (TEN) minutes and then came the rating game and then "Goodbye" and the machine hangs up.
The WORST EVER business in the history of mankind!
Choose any other courier company OTHER than FedEx!

I supposed to get my package last Thursday (08/13), but I did not. I waited to the next day (Friday) and stayed home all day waiting for the package because it needs a signature, and no one showed up. Then I call the customer service and they said they gonna open an investigation and the package will be delivered on Monday. Then I waited till Monday and no one showed up, I called the customer service again at 6 pm to ask why no one showed up yet, and they told me that I'm gonna get my package today (08/17), I stayed at home for all day long waiting for my package, and no one showed up either. This is really extremely bad. The package was delayed for more than 5 days because of FedEx, and I missed giving the gift for my daughter because of that. It made me very upset.

Do not ship with Fedex! Their package insurance is a scam first of all. I will never trust fedex to ship any package. I will only use UPS & USPS from now on. My mom shipped a package and I made sure to be home for the scheduled delivery day. When I received the text message that the package was delivered I was confused because both my husband and I did not hear a knock at the door. As soon as I saw the text message from FEDEX said delivered I opened the door and there was nothing. I am not sure if the driver just delivered it to the wrong address or what so I called and had to file a claim that my package was not delivered. I filed a claim over the phone and online with all documents and item descriptions to be thorough. It was not until a week after, when claims are supposed to be resolved within 5-7 days that I was told that my mom had to file the claim as she was the shipper. So she reached out and spoke to them and they were looking into it. Another week goes by and nothing, so she calls again, is on hold for a very long time and finally gets a supervisor who says the claim is denied. I do not have proof by a photo of the package in front of my door with my apt. # with a time stamp so no I do not believe this should be denied. It is not my responsibility to make sure the driver delivers it to the correct address/door. They denied it because they don't want to pay for the drivers error. I had over $200 worth of items in the package, it was insured for $200 and my mom payed a little less than $20 to ship it. So now because we trusted them they are saying we are screwed out of over $200 AND the cost to ship the package. This is an absolute joke and it has been a nightmare getting anyone on the phone. I have now been transferred to the incorrect person 3 times. I am not sure why it is so hard to speak to a supervisor. I guess because they are just trying to avoid actually taking responsibility for their employee and they want to save some money. So ridiculous. Stay away from FEDEX!