FedExReviews 2,900

Value yourself and your business, DHL is a way better delivery company, Fedex should close down
The upsetting experience that I just had with Fedex is embarrasing from a company that is known all over. The drivers are careless, negligents and incompetents, they drop off packages to whatever addresses they feel like just to get empty out their hands. I had a package that dropped off by a Fedex driver at a random USPS location without a known reason, the package is lost without a track and Fedex is not responsable for anything, I have literally called Fedex 20 times without getting to a positive results. I will not ever recommend this incompetent delivery company to anyone. However I got a couple more deliveries from DHL and their service was outstanding. DHL is the responsable company you want to use for your personal or busuness use. I gave Fedex a star because I do not see the minus Zero stars which is what Fedex deserves. Now I have to call the shipper to see what we can do with this hassle. Thanks Fedex for nothing, this company should close business, a two stars reviews is digging you deeper, I hope you get out of business soon.

Packages left by the front door of our security building, when all the driver has to do is call in on the call box to be buzzed in to the lobby; where they usually leave all of the packages in a big pile instead of bringing them to the unit. I had a package coming that I was at home waiting for, and they left unable to deliver notes on the front door 3 days in a row while I was by the phone waiting for them to call. I would have buzzed them in if they had just used the call box. Beyond absurd. Frequently packages for our building are left across the street at another Condo building, and we get some of theirs. These too are left by the front door quite frequently. Just use aUSPS or UPS, the latter are vastly improved over what they were. FedEx only gets one star because I cannot leave zero stars.

Fedex is a compnay who lies to people and when is to late they pot it all on you- Fedex will never wonr you for any thing you send downtown metter safe or dangerous or fast to ship - all they want is charge you and drop it off. After you go through customs they pot all on you --
Fedex dont answer on time and never give you right information
If Fedex said to you will call you back
Do not wait for there call ever ever ever I mean you will never get a phone call from them helping you with your problem- some time calling them some broken English yelling at you we do that we don't do this - basically your shipment is gone so before you use fedex thing again trust me it's your money

I can't figure out, how a company that's prided itself on being innovative and reliable in delivering packages, has becomes who they are today - at least here in the PacNW. EVERY package we order, where the shipper is Fedex, has had problems. Often, the packages "disappear" into the wormhole that is Fedex in Troutdale, OR. I don't know what they're doing there... but obviously not working. We have friends whose bicycle birthday present just disappeared. We had a air purifier sit in Troutdale for over a week... (keep in mind, Troutdale is within 15 miles from our house!)... We have a PERISHABLE package (food) that got to Fedex Troutdale at 5am Thu, for delivery by Thu... and they can't figure out how to get that package onto a truck for the short drive to complete the delivery. I can go on. USPS and UPS both have NO SUCH ISSUE! Not to mention, the boxes look like they all got used by Fedex employees for an impromptu futball match... They are SO BAD... no wonder they don't give you email or live agent chat... because all their employees would quit due to abuse from pissed off customers. I've already started asking online shops where I have accounts to NOT use Fedex when they send anything to me. Fedex... shape up, or you're on the outs and won't last. Figure out whether you'd rather be lazy and do a crap job... or keep getting a paycheck.

I live in an apartment on the 4th floor. We have mail boxes right at the gate door when you enter. I ordered desk from Walmart with a DELIVERY to my door so i dont have to carry it myself from the car etc. Received email saying its been delivered, opened the door, no package. Going downstairs here my 100lb box by the gate door. Oh well WTH lazy workers! You have a dolly to push it with! How freaking hard it is?!? Not only its heavy for a woman to carry it but also anyone can steal it since its just laying in the middle. And its not the first time Fedex leaves heavy packages in the "middle of the street ".

There needs to be a negative rating, 1 star is entirely too high! This is the worst delivery company in the history of the planet! The pony express is faster and more reliable! The USPS is faster and more reliable, now thats bad! Fedex blows, avoid at all cost, I have gone as far as to stop buying from some of my favorite online retailers because they only offer fedex shipping. WhT else can I say, FedEx sucks beyond belief, go out of business already and do us all a favor!

I have never had a good experience and usually stay away if something states FedEx is bringing it. I ordered a dresser that was supposed to come September 15th. That night when I checked up on my package it stated they tried to deliver but I wasn't home or the place was closed. That's a lie because my apartment is not gated nor did I receive a knock on my door or a sticky stating they tried. Then it stayed it should be delivered the 16th but it never came and stated the 17th. Get a text that it was delivered so I go outside and I have nothing once again. Decided to go to the main floor of the building and there the box was all banged up. I don't have an issue that it was just brought into the building BUT LET ME KNOW.

I stayed home for the delivery. None. FedEx reported on my email that it was delivered while I was sitting just on the other side of my front door! No delivery. The customer service is all out of the country and incompetent. They place you on hold and the call drops or goes to the survey then drops. I am sick of trying to resolve issues with foreigners who don't care and cut you off. No customer service at all. The summary above is stupid to say the main issue is customer service when the main issue is failed deliveries (drivers) and moron customer service out of the country refuse to handle tracking. Drivers appear to be thieves and customer service appears to be a fraud distraction.

Today Fedex sent a text that they were unable to deliver my package that contained expensive meat because they damaged the package and disposed of it. When I called, I spoke to 2 robots (Brendan) who were very fake and insincere, who kept repeating the same sentences and they could not provide any other answers because they did not have any information and were there to follow company policies and procedures. They clearly stated that they did not care one bit that the package was damaged and were there to sound like robots to just get paid by Fedex and follow the company policies and procedures. Imagine what those policies and procedures are! This delivery service is very expensive, and yet it cannot deliver on its promises and services. It cannot and should not be relied on and be aware that you would not get in touch with anyone who will be interested in resolving your issues.

I'm a loyal FedEx customer. Therefore I choose them to ship my boxes and luggage to Europe, but I'm so DISAPPOINTED with their service. My luggage containing all my clothing never made it to the end destination. The only information FedEx gave me about the whereabouts of my luggage is that they don't know where it is, that it's lost, and cannot do anything about it. Besides, FedEx made me feel foolish for using their service to ship luggage instead of a box since they are just capable of shipping boxes. So, why did you accept my luggage to be shipped in the first place?
Furthermore, FedEx declared items to German customs I don't possess. After submitting an objection form to the German customs, they explained that I have nothing to with this issue since I didn't fill out the customs form, it was FedEx who did it, and they are accountable for it. I tried to resolve the issue with FedEx since I don't want to pay customs for items I don't possess. All I got in response was a letter from the collection agency demanding to pay double of what the original bill was.
Overall, I had a very BAD experience with FedEx. Until this day, I'm still waiting to hear about my missing luggage, and know I have to pay for items I don't possess. I will NEVER use FedEx again. I'm so in sock about their MALPRACTICE. I will not recommend them anymore as I used to do. They lost a valuable customer, and if they don't change their MALPRACTICE, they will lose more customers.

DO NOT USE FEDEX FOR ANYTHING. THEY LIE AND SAY THEY ATTEMPTED DELIVERY AND NEVER SHOWED UP. I HAVE 3 DOGS NO WAY YOU KNOCKED ON MY DOOR! NOW I HAVE WASTED 2 DAYS WAITING FOR MY PACKAGE. NOW I HAVE TO SIT AROUND FRIDAY WAITING FOR MY PACKAGE. THEN IF YOU CALL YOU GET FAKE PEOPLE THAT WILL SAY NO I CANT LET YOU SPEAK TO A REPRESENTATIVE AND HANG UP ON YOU. I WENT THROUGH THIS 2 WEEKS AGO THEY LIE AND SAY THEY ATTEMPTED DELIVERY LIAR SIGH I SWEAR YOU WILL NEVER HANDLE ANOTHER PACKAGE OF MINE MAILING OUT OR RECEIVING. BEWARE DO NOT USE FEDEX... USE UPS OR USPS WE NEED TO BOYCOTT FEDEX! BAD SERVICE THEN YOUR COMPANY NEEDS TO GO UNDER ASAP! I HATE... LET ME SAY IT AGAIN I HATE ALL AND EVERYTHING ABOUT YOUR INCOMPETENT COMPANY. YOU ARE INUNDATED WITH CALLS FROM SO MANY FRUSTRATED PEOPLE THATS WHY WE GET FAKE PEOPLE ON THE PHONE! ARGGGHH!

Time & Time again Fed-Ex has let us down. Today was the kicker, when I expected delivery of a swing-set for my grandchildren who we are visiting. Their Daddy is in the military & we're visiting for a short while. Wanted to leave them something to have fun on while Daddy's gone. Fed-Ex was supposed to deliver the swing-set today so we could put it together & watch them play before we leave Sunday. No surprise, it's been delayed -in OR for the last 3 days. Now it won't be delivered until after we're gone. Another package in my same order arrived today, Thursday (was scheduled for 5 days from now) it also went through OR, left there yesterday- delivered TODAY! Called Fed-Ex they said yes, it's in OR, but nothing they can do about it. It will not arrive until Tuesday. Even after I explained that we don't know when we'll see our grandchildren again & a box at their OR facility yesterday was delivered today, could someone not just track down that package & get it on a truck to deliver tomorrow. No help! I will try my best to NEVER do business again with a company (Wal-Mart in this case) who ships with Fed-Ex. I'm beyond heartbroken to not get to see my grandchildren play on the gift that Fed-Ex has chosen to leave behind.

I recently purchased a new pogo stick for some leisurely fun from a retailer in the United States (shipping to Canada). Unfortunately FedEx was chosen as the carrier of my package. The original ETA was a week and it would arrive on Monday, so Monday rolls around and I receive a text 3 hours after the supposed "delivery" had been made saying they did it. Except they didn't. Of course this in an issue and I'm pretty puzzled. Then about half an hour after receiving the text I receive a voicemail saying my package is in holding at the storage facility since "the business was closed when delivery was attempted" (It wasn't). The online tracker as well says the package was signed for by C. Carson (not a single person works at the business with that name) and my FIRST name is Carson, like come on fedex. I then use fedex's nifty proof of delivery link which Shows a picture of the signature for the package and when I checked it was just a line. I call fedex the next day and give my information and my phone number so they can call me when the delivery person is near and I can come out of the building and grab it. The next day comes around and no delivery from fedex once again so I call and they tell me my local depot (which THEY called ME saying it has my package) hasn't even acknowledged they have my package (?) But I should get it soon. Next day rolls around (Thursday when expected delivery Monday) and I call again and this time the fedex service rep informs me they actually delivered it to the wrong person on Monday and have re-acquired it and I will receive it tomorrow now. At this point I am getting upset since I've been told for the last 3 days that they tried their little hearts out to deliver it but they couldn't because it was closed BUT they still had my package. Except they didn't. I was repeatedly directly lied to AND to top it all off when I asked if they have confirmed re-acquisition of my package he couldn't do that but said he's confident "I'll receive my package tomorrow". The absolute worst I have ever been treated by a company especially with them going out of their way to lie to me.