FedExReviews 2,900

If I could give it zero stars I would! We had a delivery expected on a Friday that had to be signed for. My husband took the day off to be home. When they arrived my husband wasn't able to answer the door at that exact moment (I know, our fault!). He did leave a note on the door asking them to still leave it (he was inside after all, just in the shower). I get it, they can't - ok, still our fault. Of course, the delivery shows up the second he gets into the shower and they do not leave the package. We are told to pick it up after 7pm that evening. Okay, got it. However the building also closes at 7. I call the office to speak with someone about what my options are. I'm told: 1. Your husband must be the one to pick it up - I'm not sure why as everything has been in my name. Which is also extremely inconvenient as he's out of town now (later that evening) but again, something that clearly had to do on our end. 2. You can call back around 6ish to see if the delivery has made it back to the building. I live 40 minutes away - will I be able to make it (two kids in tow)? But yet again I'm reminded, it doesn't matter because they won't allow me to even sign for it. 3. Come back tomorrow from 10-4. We work. We already took a day off to be here for it.? 4. We will deliver it the next business day. Okay; so we are back to Monday. And we work. Again. We won't be able to be home to sign. Plus they are closed on Sunday when we would actually be able to pick it up. 5. Put a hold on it and come pick it up Monday evening. Okay, yes let's do that. However- it STILL has to be your husband to pick it up and sign for it. Not you. He has community obligations with boards that he is on and has meetings that night. How about Tuesday? You get my frustration. But what really put me over the top, was the rudeness and unprofessional way I was spoken to by their employee. I was appalled. I get the circumstances were not their fault and somethings are out of their control but there was no offer the help the situation or see what they could do. She continually reminded me how this was my fault and not hers. I'm very upset at how the situation was handled and the way I was spoken to. I will NEVER use this company again! So unfortunate.

Thes IDIOTS sent my parcel to the wrong city. They got it off of a plane, put it on truck, and sent it to a city 100k north of me, driving right by my house on the way. But can I tell them this? No way. Not a snoball's chance in H E double toothpicks of talking to a human being when you call them. Becuase FedEX effed up isn't one of their menu options. Wonder how long it will take them to fix. I sure hope my shipper will consider changing compaines. I would never use them if I had a choice.

Do not believe the quotes prices. I shipped a box that had the net and gross weight posted on it from the manufacturer and was not oversize. I completed the form online and had the tag printed out, took the box to Walgreens and paid. Later I was billed double that amount. The same thing happened with the second box that I had physically weighed. I called them twice and received no explanation. Never again! Plenty of other shippers out there.
Regretfully, I deleted the photos before this review. I still have the credit card charges showing the additional charges.

The guy in our area or really any fed ex delivery person, If you have to sign for a package, If this man has to walk up to your door and wait for you to open it, They will lie and say they attempted delivery. I work from home and watch this man and he lies! 4th time this has happen. They are the absolute worst at this! No problems with any other company. And everytime I AM PAYING TO HAVE IT NEXT DAY! Y'all have the worst delivery people!

I recently moved to Texas and I have never successfully received any mail from FedEx (out of 3 packages). Only one did I have a tracking number for, and it says delivered when I did not receive anything. I've called to open an investigation and opened a claim, both of which were not followed up. I'm not sure why, but it seems all the recent reviews are negative, while I didn't have any issues from FedEx several years ago, but right now, I have 0 trust in them.

A coworker also said, "I just watched a FedEx delivery guy pull up to our driveway, take about three steps, then chuck the package into the gravel at the side of the driveway. No where even CLOSE to the front porch. The box was torn up," which is what finally lead me to post this negative review.

Edit: I have finally found my 3 packages. The fault actually lies with my apartment system as I'm supposed to get an email when something arrives in the package lockers (having entered my email incorrectly), but packages were delivered as expected at least. However customer service could still have been better in resolving this by simply following up the investigation and just telling me it was delivered to the lockers. 1 star updated to 3 stars since delivery is as expected.

FedEx is amazingly the worst shipping company there is. I placed an order on the 1st of the month and have yet to receive my package. Since the time that it has "shipped" I have gotten 3 different delivery dates. One of the dates happens to be today and still no package. Unfortunately the company where I ordered my things from has lost my business because they deal with FedEx. I don't understand how they still continue to get business. UPS would never give me the run around like this pathetic company does!

Fedex charges you almost 3 times with a promise to deliver your package next day, but it is not able to fulfill on it's promise. I feel one should not pay extra money to fedex for their lies. They can't able to track your package or say what's going on. Fedex don't guarantee anything, and they don't have any customer care to reach out. If you are lucky enough to pass their phone trap, you will still get automated answer from representative in a repetitive mode.

Sent a package to a client, fed ex couldn't deliver Since client didn't put her apt number. Tracking said return to sender, and then delivered except i never received the package back. When I called them they said well mam we cannot deliver to a PO box,
Ok I said... if you cannot deliver to a po box, why does it say deliver in the tracking
To which they respond because it WAS delivered.
So if you can't deliver to a P. O. Boxes, where exactly did you deliver my package because it's not in my po box and you confirm that you don't deliver to po boxes.
I asked them to enquire with their driver, they apparently cannot do this
The package was marked release by driver- delivered
But no one at FEdex seems to know who the driver is or where it was delivered
I then filed a claim to which I am still waiting on a resolution
No one, no business should use fed ex. I should have trusted my gut and never use their services. All their reviews are crap
TRUST the reviews people.

Fedex has gone down hill. They deliver the wrong packages to me, keep changing delivery dates, and deliver my packages to neighbors. Even worse, they are too lazy to put packages on my porch. I have a picket fence and gate but they are too lazy to open the gate and take the three steps to the porch. They just drop the packages over the gate. They did this with a concrete garden statue I ordered and broke it in four pieces. I am unable to get another one like this. USPS and UPS are much, much better options. I now ask companies who they ship with before buying.

If I could give zero stars, I would!

I ordered a tablet from Samsung. The item was delayed twice by the manufacturer, so the final time, I did not track the package. I apparently received an email from the manufacturer the next morning saying the package was delivered the previous evening. I immediately called FedEx to let them know that I did not receive the package. They kept telling me it was delivered and I should go asked my neighbors. I had just gotten home when the package was supposedly delivered. They eventually said that info will be sent to the warehouse and investigate with the driver to find out what happened. After calling 4 days in a row, I was finally transferred to the warehouse where the manager told me nothing was sent over to the warehouse and they didnt know about a missing package. She also proceeded to say the driver has been doing that route for years and he didnt take the tablet. I told her that I didnt get it either. The driver did no deliver anything at my house. I was told the driver will not be in until a few days. It took almost a week to speak to the driver, who said he did not remember anything about the delivery. They gave me a run around after that. I had to get a police report and had the manufacturer file a claim. I have NEVER experienced this before. I'm not sure what's going on with FEDEX, but this I find to be very suspicious. I was even to told, " good luck finding your package". This was definitely the worse experience I've had with a courier service!

I1) I 76 years old and handicapped, at the end of a long corridor on the far side of a security door, and the entry buzzer doesn't work. I was not told that Fedex needed a signature for me to get my package, but it does.

Friday night I tried to call Fedex to change the rules or at least call me so I can open the door. It took 90 minutes before I could reach a human (the fedex robo kept asking stupid questions.) " Call your shipper!" the human said. Shipper said fedex makes those decisions and shipper can't change them. Yikes!

2) Fedex robo called me to say I would get the package today, Saturday. It is now 9:35 pm Saturday and no package. Apparently it hasn't even reached the couny line.

I will never, ever, ever deal with Fedex again! Before you do, look at their customer service ratings!

Apparently Fedex reserves the right to edit/remove these comments. Look at the disclaimer below "photoes."

If i can give it 0 stars I would. This is absolutely the WORST delivery service EVERRRR! Customer service is useless. They try to act so nice but you can hear the arrogance in their voice. I've had multiple issues regarding delivery to wrong address. I live in the suburbs but says my package was delivered in chicago. Called fedex and after getting hung up on twice by customer service I called a 3rd time. Each time I got different responses on how to proceed. This is not first time. I will avoid shopping on any site where fedex delivers.

I live in a secured apartment building and the first door you open up and then there's a panel on the wall you pushing buttons to bring my apartment and I'll buzz you in the FedEx driver cannot seem to get that through his head and he just sent the packages through the first door packages have been stolen before because of FedEx doing them management has complained and the residents have complained but FedEx just don't care they don't do anything about it.