FedExReviews 2,900

Wow - it just keeps getting worse. Tracking agents are likely outsourced overseas creating a huge language barrier. I just had to give my tracking number ten times then hang up on him after 20 minutes because he could not understand me and I could not understand him. This is at least the 4th time I've encountered this problem this year so I feel inclined to share my experience at this point. Bless the poor reps heart for trying to help me out but Fedex is clearly not doing quality control, training and/or qualifying these people to make sure that they can adequately do the job. SHAME ON FEDEX for putting people in this situation. I was calling because Fedex has lost my shipment for a second time. I finally called after the re-shipment from Wayfiar had not been updated in over a week. I asked to be transferred several times before hanging up and trying back. The woman who helped me next was a bit better but when I asked her why I could not be transferred to a manager to share my concerns, she let me know that they are not permitted to do that. They are literally NOT permitted to provide quality customer service because sometimes that's what it takes. I then was transferred to "Customer Service" instead of a package tracking agent and after I explained what was going on to this person (who sounded like they were here in the U.S.) they sounded totally unprepared, nervous and immediately transferred me to claims instead of communicating with me. Fedex clearly sets zero standards for customer care. I will go out of my way to shop with vendors who do not use Fedex from this point forward. Shame on you Fedex. Lost packages and incompetent staff. There's no excuse for this.

FedEx lost my $14,000 part and even though I filed a claim on the insurance I had taken out when I shipped it, FedEx refused to uphold their end of the insurance agreement, failed to accept accountability for losing my part, and failed to reimburse me for their mistake. The box arrived empty with obvious signs of having been torn open through the tamper proof tape and a poor attempt to tape it back shut had been made. Even after a claim with the BBB was made, they still refused to do anything. Worst shipping experience I have ever had.

Paid $110 for a package to go from Michigan to Toronto. I'm not the expert in this, so assumed I was being taken care of in shipping my package.

Apparently there is an issue with customs in Toronto, needing a better explanation with the contents - one pair of used Nike shoes, three used sweat pants, etc. I didn't know. Apparently FedEx doesn't either. The package is coming back to me. And now if I want the money back, I need to open an account. Really!? I paid cash. Easy transaction. And now I need to fill out forms with my personal information. To get my money back!? Sad!

Customer service personal were polite, but zero help. Other than (my words), it's your problem, deal with it.

Not a great impression with my first attempt to use FedEx. Not sure there will be 2nd kick at the can. At least not in the foreseeable future.

Our drivers started delivering packages out in the open at our garage door despite our sheltered porch being steps away. Called the manager at the local facility to report. Then, they started leaving the packages at the edge of the porch where it could be rained on. Called the manager again plus left instructions in my FedEx account to bring it directly up to the door. So, then out of spite they did just that, putting it up against the door where it couldn't be opened.

Watched the FedEx driver at our local dropoff facility arrive an hour late. I had just dropped off my package, which was a little large, before he picked up. Saw him come back out to his truck without my package but a handful of smaller packages. Shortly thereafter, I received an exception notice by email saying my package wasn't picked up because I missed the cutoff time. Fact if the matter is the driver was lazy and didn't want to pick the package. Called FedEx. Got excuses. Wrote FedEx about the incident. Received a non-sequitur response.

At the last place I lived, tried to flag down a driver after he didn't complete a task and took off quickly. He saw me, pointed to his watch, and kept driving. Called FedEx. Once again, not dealt with.

FedEx is the worst delivery service in the universe! I was supposed to have a package delivered today, and not only was it not delivered today, but nobody with their customer service department could tell me when it might be delivered. I signed up for text updates, but I didn't receive any information about the fact that it would not be delivered today. I had to logon to the website to find out that it wouldn't be delivered today. I spoke to customer service representatives and ask them if I could speak to their manager. Neither of them would even answer the question. So not only did they not let me speak to their manager, they would not even say yes or no to the question, may I speak to your manager. I don't know if that's just bad customer service or stupidity! I will never use FedEx for any of my delivery needs. I have had many bad experiences with FedEx in the past but this is my first review. I believe companies like this, should not exist. If you were not providing good service to the clients that are paying you, you should not exist!

This is by far the worst delivery company I have ever dealt with. The employees can't answer a simple question. I called about a delivery and a woman told me me she couldn't give me any information because the address I gave her "was not correct." She obviously did not know what she was talking about. I tried to explain it's the only address I have and I called a few days ago about the same shipment and there was no issue with my address. She kept saying it was the wrong address. I finally hung up. Today I waited in my home all day long for a delivery, then I got an email that said the delivery was not done because I wasn't home! Fedex is the worst!

I have all of my deliveries set up in their Manager system to be delivered at my front door. If the boxes are small enough or if they're envelopes, they usually are. If they're big, they're left in my driveway, which is a fair piece away from my front door (and I get an email saying my package has been "left at my front door"). I've called several times to complain--you cannot write them or email them at all which is frustrating. Calling makes no difference. Today I wrestled an 80-pound box to my front door. NOTHING HELPS. If anyone has any advice, I'd love some. IF I go to a FedEx store to MAIL something, everything's great. I just can't get them to do what I am LITERALLY SIGNED UP FOR THEM TO DO. If I could choose a different delivery service for things I order I would, but I'm stuck.

Fedex lost my package. They said it's delivered but I never got it. Just because the driver said it's delivered, they take his/her words for it and told me that it's not lost. They literally pushed the responsibilities to everyone else but themselves, it's like they would even point a finger at me and say that I am a liar. This was a very awful experience. I am still a student and I lost a few hundred dollars. I also spent so much time to track down this package. Thanks Fedex for ruining my week.

I never expected this! I received a package that was not for me. It was sent to the wrong address. I tried to call 1-800 goFedEx. I was then sent to the automated response, I tried desperately to get a representative to no avail I did this for about 25 minutes. It kept asking for a tracking number but the package had seven different numbers. The numbers I entered were obviously not the tracking number, by the time I tried the other number, the Automated AI replied please try your call another time. It would not allow me to get to a representative! I had to call one of their stores to have them try to put me through to someone live and then the connection was horrible I had to keep asking her to repeat herself. This is absolutely pathetic for such a large business. By now my blood pressure is very high.

I ordered a toaster from Bed Bath and Beyond. They shipped it on October 19th. It arrived in Oak Park, Michigan on October 20th. The tracking system says it was put on a truck for delivery to Grosse Ile, Michigan that same day. It is 9 days later and I still don't have the package. After many calls to many different numbers (none in Oak Park) nobody could tell me anything. They suggested calling Bed Bath and Beyond. That made no sense. The FedEx tracking system said it was in Oak Park. No one I talked to at FedEx could tell me anymore than the automated system. Further, there was no way to call the FedEx office in Oak Park. No one in the entire FedEx system could provide me with a phone number or transfer the call. If this is customer service than I am Santa Claus. I wouldn't ship a jar of dog poop with FedEx.

-10 is much higher than FedX deserves. Have been trying for over 8 days to get status on 2 items. Was cut off twice on their chat line, they have not responded to any emails (5 or 6), have no phone service (publish numbers that no one responds to). Trying to get anyone is an absolute joke. My items are not expensive -thank goodness- but I need them. Can't blame it on covid 19 as I have received many USPS and UPS packages that were shipped from much greater distances.
This outfit is truly disgusting in the manner in which they treat customers - truly unbelievable.
Can't understand how they can possibly stay in business.