FedExReviews 2,900

Customer Service is nothing more than an automated recording of certain answers to generic questions. It is almost impossible to speak to a human with your specific concerns. If you are lucky enough to speak with someone they are very polite and they take information about your concerns, however they have to pass the information on to someone else. They tell you someone will call you back in a couple of hours. Do not expect a call. Happened to me 3 times. Delivery of package for me took 13 days from Fl to Md.

We have been receiving food from Hello Fresh except for past 3 weeks, horrific service from FedEx. 2 weeks ago our box arrived late in the evening of the last day food would be good. Box was sitting on our front porch totally open, with broken gel bags that had leaked and saturated our food. Food was warm, smelly and slimy. 1 week ago box did not arrive as promised and day after it arrived, a woman I did not know said she received box and opened it seeing it contained vegetarian meals, she did not want it and brought pilfered box to us, explaining what happened. Now this week we were told food would arrive on Monday- did not come. Today there is no update just a message that no delivery is scheduled, today nothing obviously came and tomorrow is the last day food will be good and site just now claims no delivery scheduled. I have no issue with Hello Fresh but canceled our subscription due to FedEx's inability to deliver perishable meals.

FedEx started out by saying my item was coming from a location but was tracking another location/state. They said my package arrived at my local post office on Saturday and was also out for delivery that same day. I waited all day with no package thinking it was my post office. Now today it marked it back in KS then arrived in my location and is waiting on it to get to my post office for delivery however it says "ready to ship" and the tracking lines look like it's now shipping out. I've been waiting on this since November 30th!

Good Lord - what has happened to FedEx in the past year (even preceding COVID)? They used to be the gold standard of shipping companies, but not any more. There is no way to contact a responsive human by phone (I couldn't tell if I was dealing with IVR or an actual person, but whoever it was could not follow what I was saying in short, simple phrases and distinct pronunciation). There is Zero feedback to email inquiries, and the delivery drivers now rank at the bottom of home delivery services in terms of quality and reliability. Hopefully Amazon will purchase FedEx before they go into bankruptcy, but if not, UPS has continuously been getting better, and Amazon Prime now seems to have a fleet of aircraft and delivery trucks. Sigh, another American institution that paved the way bites the dust through their own inattention and lack of care.

I would give zero star if I could. They delayed the deliveries not just once but every single time in the past 10 months. The hub in Austell, GA had been so bad that I cursed under my breath when I saw my online orders were handled by FedEx. All the online stores should quit using their services. This company is 100 times worse than USPS.

Terrible service. I have been forced to wait by my front door for 4 days because Fedex keeps saying they attempted to deliver my package but nobody has answered the door. I think the driver doesn't even get out of the truck because I never saw or heard anything. When calling FedEx to ask if there's an alternative solution, I am unable to speak to a human. Their automated system simply tells me "There's nothing else we can to do help you" and hangs up on me. How is this acceptable service?

FedEx tracking indicated that a package was delivered to the customer (me) at a specific time. This is dishonest. I was not home at the time indicated. The package is nowhere to be found and there isn't any note offering a pick up option. UPS at least will provide the option of picking up at a local facility. In the past I have had more than one package at my door or sent to me that were NOT delivered to customer as the tracking information indicated.

Can I give a negative one million star please? I've been shipping package from Canada to the US every week and never encountered a problem. However, buying stuffs from the US and paying for international priority shipment is TOTALLY not worth it. This is the second time that I lost my package. The address is very clear and if the driver couldn't find it he/she could have called me cos my phone number is in the waybill. I let it go the first time but not this time. I think making the same mistake is just STUPID! They don't even care whether the package gets delivered to you or not. I don't know what kind of people they hire to work for FedEx. In fairness, some customer service representatives are nice but some are complete $#*!s. I don't want to mock anyone but majority of their drivers are COMPLETELY DUMB! How can you make the same mistake twice and deliver a package to the wrong address? Then when you follow up with them they'll tell you that it might be stolen. It might not be stolen - it might be that the driver is so dumb to figure out that he/she is delivering to the wrong address. Can they not read?! Very stupid!

FedEX driver just dropped my package of over $200 dollars off at the wrong address and wrong street. I saw him delivered the package and then i got a notice my packaged had delivered and then realized the driver delivered to the wrong address. I called CS to let them know about this and they could of cared less. I have UPS deliver here all the time and have never had this happen. FedEx drivers apparently do not care where they leave people packages. Will hopefully not have anything else go thru them. There service all around is terrible.

I've never had a problem with FedEx before but within the last two days I've seen FedEx in a whole different view. My fiance ordered my a live baby gecko. A live animal it was supposed to be here December 2@4:30pm and we got notified that they kept my package at the facility instead being on transit. Following today December 3, we got notified that yesterday it got to ABQ, NM at 7pm. And it would be delivered in the morning. I waited and waited all day and still nothing, Then got an update that it would be here at 4:30 and still nothing so we called and talked to representative who told us it would be here by 6 the latest. It's 8:20pm and I just got off the phone with 2 representatives who gave me two different delivery times, not considering that this is a live animal and it should be 1 priority. I've very disappointed. They told me first that it was still at the facility and not even in transit. Then went to switching it and saying it's still in route. Terrible service with FedEx. It's going to be 9pm and I still haven't received anything from FedEx. I've been waiting for two days. I won't be using FedEx again. I'm absolutely not satisfied.

Do not deliver during store hours. They deliver when THEY want to. Packages broken. Customer Service is non-existent. You also cannot call the Baton Rouge Fedex on Coursey. Also they have address as ******* Coursey Boulevard in mapping programs. Their actual Address is ******* Coursey Court. You will not find this place if you do not know the CORRECT address. They have not changed this mistake in years. I bet they do not have too many people coming into the Baton Rouge location.