FedExReviews 2,900

Hi. I ordered phone, paid for next day delivery. Fedex left a note, I signed note same day and taped to the door (it's still on the door actually). Tracking number shows they never came back. We called and asked where to pick it up, they said we can't, it can only be shipped. A few days later we tried to call again, but they no longer had a person to speak to, just an automated voice saying there's no one to talk to. When I tried to sign up to Fedex online to manage package and see if that could help, it required a phone, the one sitting in their facility that I ordered but they failed to deliver, so obviously I couldn't use a phone to sign up. 12 days later they sent my package back to shipper. We recommended the shipper switch package delivery companies, since UPS and USPS didn't give us any problems like these. Shipper is considering it, due to our request, and because Fedex has given them recurring problems. I have reordered phone, without next day delivery this time. I will now be watching tracking number for delivery day, then sitting at window all that day waiting for Fedex to arrive to ensure I don't miss my package. This stuff shouldn't happen. They should have allowed us to pick up our package, so they wouldn't have a bad review, so they wouldn't have had to worry about delivery, so they wouldn't have had to put all that work into shipping it back to sender when they failed to make a delivery attempt after note was left. It makes no sense to have no pickup location. Did the guy we talk to not even know what he is doing? Or is this seriously a Fedex policy?

Every time I have used FedEx my shipment has been delayed. Always choose UPS if you want on time service.

Slow as molasses, horrid customer service, impossible to get a hold of; they literally just stopped updating statuses

Waited for a week/10 days, because of Covid and stuff, i knew delays may happen... No worries, but they told me Dec 28th my package will be delivered, then 10:12 am on Dec 28th, told me no one was home, so they drove off... i called support 10 mins later on and they told me ohh he came no one was home, then i asked then where is the slip? OHH BLA BLA... FEDEX IS GARBAGEEEEEEEEEEE, LIERSSSSSS i wish i could curse you... i would curs so muchh. FFFFF... UuUUUUUUUUUUU

I have been waiting for a package since the 20th and have yet to receive my package! FedEx keeps giving me the run around on where my package is! I've called FedEx at least 6 times and every time the representative can't help resolve my issue they hang up the phone! First it was the package was not attempted to be delivered because of restrictions of location then it was it will be delivered Tuesday the 22nd didn't come now here it is Saturday the 26 and I still don't have my package. I drove to the location they said my package was and now they are saying the have no clue where my package is come on FedEx my sons whole day was ruined yesterday because he didn't have a gift to open for Christmas and I reassured him he would get his gift today because I myself was would pick the package up but FedEx cannot locate my package! I asked to speak to a supervisor they told me there was no one I could speak with! Do not send your packages through FedEx ground if you are in the Atlanta area

They have gave me 6 different delivery dates and failed through each time. If I ever order from a company using FedEx I will cancel. It's almost been a month and I have still not received my order.

I would love to tell the world how I feel about FedEx Freight, and they deserve it, but there are no words that are both printable and strong enough. They scheduled a delivery to my house. I waited for the driver all day. He didn't show up, call, or text - nothing. I talked to FedEx the next morning, and there was no apology, just "the driver couldn't make it, and we'd like to re-schedule". I didn't complain, just said okay. This time the driver showed. As a courtesy, I unloaded it with my skid-steer and forks, and didn't make them get it to the ground like they were paid to do. Everything was friendly between me and the driver. So, I'm thinking it's all over. Two months later, I get 3-page bill from FedEx Freight that has so many line items that I can't tell what the bill is for, but the bottom line is $148 due. The next morning I call the phone number on the bill, and am informed that it's a "re-delivery fee". What? Not only that, it can't be resolved by these folks; I need to call the local office (the Henderson location). But by the way, they're closed today and tomorrow. Merry Christmas!

I would have given them 0 stars instead of 1 if I could. The only good is my regular delivery lady is very nice and courteous. Now the ugly, I have had so many problems with shipping times and service it is ridiculous. Standard deliveries with my regular driver seem to be hit and miss, but when I receive items with a day or two service there is almost always an issue, never on time and the other drivers are rude and ignorant. I have watched them literally throw my packages like a bail of hay up my steps to my door damaging the contents. There was another guy who kept wedging the packages in front of my door so I could not get out of my house. I got a hold of customer service about it since it took me over 10 minutes to get out of my door and I had to damage the package and contents to open the door. If there was a fire in my house I could have literally been killed because of this jerk. Customer service told me oh well, and that I needed to take it up with the company I purchased from. That makes no sense at all and was a total loss to me of over $50. Nothing was ever said to any of the drivers. I have tried to get in touch with customer service at least 12 times in the past year and was only successful talking to someone once and they told me what I stated previously, that it wasn't their problem, but was. I get orders from different delivery companies at least 4 times a week so let me tell you through experience, DO NOT TO USE FEDEX, if there is any other option for you.

They pay contractors to supply the drivers. The drivers are overworked and underpaid. FedEx and Crossno corporation thinks it's okay for their drivers to be verbally abused and threatened with bodily harm. They then want to get rid of the driver for verbally defending themselves when they weren't doing anything wrong in the first place. If you can avoid using FedEx, do so. They are horrible in every way. Most drivers genuinely don't care if you get your package on time. I did though. They treat good drivers like crap. They keep the crappy drivers. They are a completely backwards company with horrible equipment!

Seriously, thank you so much! My sister is going to be alone this Xmas because of covid. I had a last minute idea of sending her a stocking and presents to open but I was worried that the package would arrive in time for Xmas. I chose two day shipping and, although you said it couldn't be guaranteed to arrive in time, it did! You notified me both by text and email when it was delivered. Also, customer service was very friendly and helpful in Burlington, WA. My sister called and is so happy, so am I, and I am impressed with the great service I got from FedEx. Thank you!

Hi, I paid for an express shipping for my package to be delivered the next day and it's been two weeks and my package has still not been delivered! And when I call the FEDEX customer service they lie by saying that my package will be delivered later that day and hang up on me, and for the past 3 days I've been begging them to send me my package back because I have a very important document in the package and had to cancel my trip due to this and still cannot get an answer from FedEx and I don't know what to due at this point, Please send me my package back! Or at least tell me where my important package is the customer service is not helping and hanging up the phone after insulting me. Please help me!

I am extremely disappointed with the service i continue to receive. When i call fed ex about packages in the past i have been told things that was not upheld to. I run a company and i have to always tell my clients that they will not have their product for the event due to fed ex not doing what they said they were going to do. I have also had inventory ruined due to this as well. This time my date was changed once again without anyone calling or sending a notification to my phone. By the time i got a chance to check the tracking and called i was told that i couldnt even come to pick it up. Due to it being at a ware house. I have an event today and i was told that i would get a phone call with someone telling me weather or not they would be able to get it here by 1030 which is the latest i can have it delivered so that my client can have it in time. Instead i got a very aggravating phone call by someone who was just repeating the information that was already on file with no answer to my question or solution to my situation. It is now the 19th at 10:50 am and my package still is not here and i did not get any phone call. This company has let me down as a customer over and over. And these issues have nothing to due with the holiday or covid. I say this because these issues were happening before all of this. The only reason i use fedex is if my customers request it or someone i ordered from used it. I really hope that this company cares enough about their customers to do what they say they are going to do and call.

Zero stars... FedEx tracking indicated my package was placed on their truck on Dec 4 in Austell GA for delivery. I witnessed two different trucks deliver 12 packages within eyesight of my home but no package for me. Their tracking indicated no delivery that day. My package was logged back into their Austell center on Dec 4 and put on a truck on Dec 5th. Their tracking indicates that the package is still on a truck in Austell for a delivery 12 miles away... its now the 14th and no package. Contact FedEx twice, the first time the guy on the phone gave no valued information and was basically worthless. Took a while before he finally admitted he has no idea where my package was nor could he tell me when or if my package should be delivered. Spoke to another FedEx employee two days later who at least sounded concered and admitted they mess up but my package still has not been found and no further response from them after they said my package would be delivered within 24-48 hours. Nothing yet... Seeing SOOOOOOO many negative reviews from this one location is called a clue FedEx... Change your management, change your process, contact local authories to find out what is happening to all these missing packages.