FedExReviews 2,900

Rarely comes up the drive way. I always got to run to the post office, which is insanely annoying! Packages aren't taken care of! My package was left near the trash! Which is really close to the house, so shouldn't have been that hard to put it in a safe place at the house! My package was left near the trash and it could have gotten damaged from the weather! Bad service, highly disappointed!

If I could give zero stars I would. I will never ever in my life order anything again if it will be shipped through FedEx. I hate this company, I have changed my schedule many times for this horrible company and I have absolutely had it. For the rest of the night tonight, instead of setting up my new mattress and room, I will be leaving reviews on as many sites as I can in regards to the experiences I've had with this company. They tell you that it will be delivered today by end of day, then by end of day you check in with the company to make sure that it's actually coming, so you don't stay up until 9pm waiting and then right as you get so tired you have to go to bed they update their app and tell you it will be three more days, they go back and change all your estimated delivery times to the next day. They then continue this process for days and days.

This has gone on for years. My mother and I order off roading parts for our vehicles constantly to multiple addresses and the parts show up damaged or up to three weeks late. This has nothing to do with COVID this company just sucks.

Fedex is definitely the go to shipper. They consistently deliver on time, if not faster. Much more reliable than USPS. I just received a package (today is Sunday) and that's definitely something USPS would not do. USPS has lost a lot of things that I have ordered as well as shipped and they never take the blame for any of it. Fedex has never lost anything I have ordered or shipped and they are FAST! Thank you fedex and great job again.

Amazing service I honestly can't companion about this courier, I shipped my things from Scotland to South Africa. It took a matter of 4 days to arrive, box wasn't damaged, it cleared at the airport with no problems and within 40mins it was delivered to my house. Delivery guy was friendly and even carried the large box inside for me. No extra charges applied. I was worried my parcel wouldn't get here within a week but they definitely surprised me. Great job!

AVOID Fed Ex at all costs! THE WORST Shipping company ever! Their Customer Service really sucks... everyone passes the buck to the next person & blames each other. And don't even get me started on their useless automated phone recording when you call & need help... useless! The customer is frustrated even BEFORE talking to a representative who are totally useless. You would think that being in business as long as they have they would have their SH---T together... THE WORST! In both Business & Personal Items

Fed Ex has the worst customer service line as a reference I have ever experienced in a company. Not only is their system "down" after finally getting through from being on hold time and time again with different representatives but the issue was to simply edit a delivery address that was somehow not enabled to do by the app. Make your app user friendly/ effective for simple tasks -if you are going to have a robot answer initially -at least make them useable. I wasn't even talking and it just kept repeating and repeating itself like a broken parrot. Once finally being connected with a human- their phone signal was so bad they just randomly transferred me back to the main line while talking after so long on hold. A frustrating experience- I will never use Fed Ex again. Solid shout out to Bezos - now we know why Amazon has taken over- their closest competition has lost the main pillar of decent customer service.

TERRIBLE! If I could have given no stars. Liars! Thieves! Fedex promised scheduled delivery on 1/20th but it arrived on 1/25th. FedEx is trying to blame 'no guarantee' on Covid 19 since March 2020. They abuse the policy by putting their interest before the client. They choose the worst route for the cargo from Beverly Hills to Memphis to Koeln in Germany to Cologne back to Koeln and then to Israel. There was no delay in custom. There was a delay in delivery just bc the route that was selected by FedEx making it cheaper for them knowing Consumers can make no claims for a refund. Well, I am going to dispute the charge and file a claim in Court. They are terrible!

My particularly important package (my brother's Car title valued@ $36,000 minimum) has been sent on January 17th, 2021 from location 2413 Flatbush Ave, Brooklyn NY *******. The FedEx Tracking # is 7827-0072-6887.

I spoke with customer service and international FedEx department at 5:35pm on 1/23/2021 and she stated on the line that have no tracking of the package and someone will call me.

Then we went to the FedEx location at 2413 Flatbush 5:45 pm, they said they are not sure what is going on. So, they put us on the line with number *******747. They said the package is with US Customs and might receive the package on Tuesday.

After 15 min later at 6:11pm FedEx called me and said the package is lost and emailed me the form to fill out and file complaint. Phone call received at 6:11 pm spoke about 26 min. This is the number +1 *******339 "package could be lost or shedder". She had also mentioned thin mail like checks and one page mailing sometimes get shredded in the conveyor belt if not in the appropriate conveyor belt. I have stated this was a car title, particularly important paperwork, and have paid accordingly.
The customer service rep also mentioned that FedEx employees routinely lie about the status of packages, sometimes knowingly knowing the package is lost and telling customers that they are not lost and are on track to be delivered.
My brother, who works for the US Government, a Patriot, working to keep terrorists at bay and protect American citizens, was not able to get a simple, business as usual package to be delivered by FedEx, a car title that he needed to register with the government of Canada on behalf of the USA.

Tracking # **************

I want my full refund, in addition to the fees for getting my brothers new title, and expedited fee, and pain and suffering and wasted time and effort of myself, my brother, my sister and her husband. Our average salaries are $100k each and we demand retribution. I will be reaching out to ALL blogs especially with UPS, USPS, and DHL to express my horrible experience with FedEx.

For such a large company you would think they would have better customer service and be more attentive towards their customers. I shipped several packages and they are MIA, charged double, triple the amount after sending the packages, or broken. I have tried to get in contact with them to resolve this issue, but they either avoid me or dismiss it altogether. An example of the overcharges is I shipped a flat screen TV from another company. I had no overcharges, no surprise charges and my TV came in one piece. Wish I would have found this company way before FED EX! I would never use this company again! They won't even try to make things right. This is a lot of stress, headache and time.

This worthless company has not only repeatedly failed to do their job but literally scanned a 2nd package of mine as FINAL ATTEMPT RETURN TO SENDER claiming 5 days of attempting a delivery while getting out of their van, walking to the front porch & HANDING ME ANOTHER package sent by another sender AT THE SAME MOMENT they tried claiming I was not home while then continuing with a complaint assuring me it would be taking care of to still return the package back to sender, SPECTRUM who also failed to do their job and expect me now to pay a 2nd time or wait for an order I already sat waiting a week for to be returned, against my wishes, refunded and then REORDER THE PHONE! SC** YOU BOTH

When fed x changes delivery date 3 times that means they stold your item ok. Take it from a person that knows first hand. Fed x will change your delivery date 3 or even 4 times for a dum reason. Big red flag dont let this go then they will say after they deliverd it. And youll say when because you canceled 3 times and fed x will pick a date and say that one. And you say. Um wher i never got it. Fed x will say. Ya we deliverd it. A big scam guys especaily fed x in bloomington they are crooks ther they steal nice items and give you alot of dates when you get package. Its just for confusion. So no more fed x ups is better. COMUNIST IS HERE

I recently had the sixth package "misdelivered" by FedEx. I was home when the FedEx app said it was delivered. I immediately went to retrieve it, but the package was not there. I did not see a FedEx truck, and no one had knocked on my door.

I have waited several days for FedEx to complete an "investigation," and still no one from the company has contacted me. My address has not changed. I do not live somewhere that is hard to find. Other package carriers deliver to me without issues.

FedEx is just plain bad at its job. Unfortunately, I forgot to have the retailer "deauthorize" FedEx as a carrier option, which I have done with other retailers. My fault. My fault entirely.

Please, FedEx, I beg of you. Please shut down your company and let the professionals handle things from now on!

UPDATE 2/16/21:
A month has passed, and no one from FedEx has bothered to contact me about their so-called "investigation." If I could give the company a negative star rating, I would choose minus five stars for their obvious lack of care. If you need to ship something, DO NOT use FedEx. If you have packages shipped to you from retailers, make sure the retailers deauthorize FedEx as a carrier option.

NEW 10/7/21:
Since my initial review, FedEx has mishandled another package, and it appears that they are playing table tennis with yet another one that might never arrive. It left Georgia, traveled across my state of Alabama over yonder to Texas, came back my way and made a pit-stop in Tuscaloosa (which is 45 minutes away). Well, lordy y'all, then it found its way back to Georgia! It is now four days late, and I can only guess where this package will end its journey across the south.

Oh, yeah. I'm still waiting for FedEx to contact me about their "investigation" into the lost package from my initial review. I'm holding my breath, as I'm certain it won't be much longer now.

I payed for my delivery in August and received my items a month later. Now a few months after they are deciding to charge 60 pounds in taxes, which is almost the same cost as of the items themselves. Avoid this company at all costs, it's not worth headache and extra fees.

I wish they had negative stars to choose from because that is what I would give. They don't deserve this 1 star. I had an important package that was supposed to be delivered today. I made arrangements for them to call me when it was close so I meet them. They came and left saying that it was undeliverable and they never called me. Now I either have to wait until tomorrow to get it or pay for an Uber to go 20 miles (one way) to pick it up. I don't understand how this company stayed in business for so long. They are a JOKE!

Apparently, I've had an item ordered online and was shipped through FedEx, it was supposed to be delivered in two days. Two days later, I did not receive my delivery, I've also checked my tracking number for the item and it said delivered and signed. The problem was I've never signed anything and never received my delivery, so the possible conclusion was that my delivery had been sent to the wrong address. I've contacted FedEx customer service about this situation and they had agreed to my statement; they had delivered it to the wrong address, but they also said they are investigating and looking into this matter. I hope my problem gets resolved soon and also receive my delivery.

Once again I have not received any packages. Then I found out that about 1 mile from my house in North Carolina the local FEDEX driver dumped all his packages in the woods in the Hawks Nest area, there were tons of packages in the woods. Of course FEDEX is trying to keep it hush hush. They actually fired the bum.

Fedx will cause thousands to lose their jobs over this senseless policy. BBB rates them a a 1.01. Maybe you should reconsider how you run your business

Do not use FedEx International. If your parcel is not deliverable or misplaced in another country it will be a nightmare to get it back. I had to talk to every lazy, non-caring, minimum wage employee and lazy managers from a foreign country in hopes of getting my very expensive package back to the United States after they could not find a secondary delivery address. I will spare you the details but heed my warning, USE THEIR SERVICE AT YOUR OWN RISK. I did get a refund and that is why I am not giving them only one star.

I only use their self-service photocopy machines because they are conveniently located next to my house.

Moved to my new place, I ordered over 30 items from Amazon. All of them delivered perfectly fine by different couriers. Only 2 items got into troubles, and both items delivered by FedEX courier!
- one of the items: after 2 weeks waiting suddenly I have received email saying your item undelivered and refund will be processed. I called AMAZON they do not know what happened!
- the other one: the delivery man rang the bell, I opened the door! Normally they bring them up to the flat door, but after 5 min waiting he didn't come and I went down stairs no parcel and nobody! After 2 hrs I received an email saying try to deliver and unsuccessful!

I live in a apartment and always neighbor take others posts/parcels, open the door! I was home and how un earth 2 items undelivered!?

Fedex team what you doing?
A bit of care please?
Communication?
You are terrible!