FedExReviews 2,900

I ordered a package delivered FEDEX on the 21st of May with 5-10 day shipping. This is already longer than the 2-3 days offered through other shipping companies.

However, you can only pick from the options given, so shoot. I had 12 days before I needed the package for a client presentation.

Today is June 2nd, the package has been less than 4 hours from my address for 2 days now and I did not get my package in time for the presentation. We did not get the client, as we did not have our presentation materials.

I just got an update from FEDEX, the package will be delivered by June 6th. I have no option for Refund, was not allowed to collect my package myself, had to pay for this service ahead of time, and no longer need the materials contained within my order... There are not enough words to describe my disappointment.

I know COVID is a thing right now, but where USPS and UPS have been delayed 1-2 days (+25%-50% increase in shipping time) I cannot fathom the reason for an additional 7 days (+70%-140% increase in shipping time).

I placed two orders of wine online -- one for myself, and one for a friend -- where I was assured that someone 21+ would have to sign to take delivery of the package. In both instances, the FedEx delivery driver dumped the package at the doorstep and forged the signature. Fortunately I happened to be home and have a ring alarm to alert me when my package was here. My friend, however, was out of town, and the package was on her step for days for anyone to take -- 21+ or otherwise. This is so illegal, I don't understand how this place is still in business.

I paid 42 USD shipping (approx 60 CAD) to Canada for a $140 order, which is ridiculous enough on its own. I want to specify that I didn't order any large or bulky items; quite the opposite. In addition to this highway robbery shipping charge, FedEX now billed me an additional $53 CAD fee for duties, taxes and some weak BS called a "brokerage fee." Shouldn't your scammer fees be included in the upfront shipping cost? I've learned long ago to avoid UPS like the Bubonic plague for cross-border shipping, and now I'll be adding FedEx to the list of shame. Long live USPS and DHL!

Bought a cat tree on May 11th. Fed Ex received it May 13 and promised me delivery by end of day May 21st. At 4pm on May 21 Fed Ex emailed me to say that delivery was expected May 26. Called Fed Ex and they told me Wayfair just got them the package that day. When I told them it was actually May 13 in California that they received it and it had made its way to Canada on May 18 yet, the manager said she was also aware they had it since monday the 18th in BC. But that it was easier to lie to me and say they just received it. I inquired with both Fed Ex and Wayfair to see if its possible that Fed Ex not get paid for this delivery by canceling the order or reordering it again but was told no. I will simply not use Fed Ex again.

I've been waiting for a package to be delivered by FedEx for over two weeks. It's taken 6 days to get to the city I live in from Indianapolis Indiana, a 3-hour drive. I was expecting my delivery today and I checked the email tracking update, and it said there was a "delivery exception"(incorrect address apartment/suite number). I contacted customer service and they said that the address could not be found. I then asked what the problem was and the representative just repeated that the address could not be found, which is BS. I then asked the customer service representative if there was a location that I could pick up the package. They stated that due to it being a "Smartpost"(haaa) package that it could not be picked up at a FedEx location. They told me to contact the original shipper of the package and have them contact FedEx with a correct address. I told them the address that you told me couldn't be found is the correct address. I contacted you original shipper and sadly they could not forward any sort of information to FedEx so my package will have to be shipped back to the original shipper and then I will get a refund to my account. FedEx is total BS. I've had two independent sources tell me just a few minutes ago that they saw the FedEx delivery truck drive through the complex parking lot where I live and the driver never even attempted to get out of the vehicle. As far as I'm concerned FedEx could go pound salt!

FedEx driver left my package outside my business after hours and he even signed for it with my name, I have spent hours trying to reach customer service, when I finally opened a case, without any notice they just decline the claim arguing that during covid-19 drivers are "allowed" to just leave packages outside businesses after hours if they feel like it. It was a $499 generator that I needed for work. Great job FedEx I'll keep it in mind.

Fed Ex once again delivered my package to the wrong address. This happens all of the time. I myself have delivered Fed Ex packages that have been delivered here by mistake. One of my neighbors delivered my package.

Fed Ex tracking showed that my package had been delivered and it had, but to the wrong location. Fed Ex employees obviously cannot read. The house numbers are clearly labeled.

The sad thing is that Fed Ex has no mechanism to identify and correct their problem. I called to report the problem but they deny that there is a problem and revel in the ignorance that they do their job acceptably. Any other delivery service will be superior to the "service" provided by Fed Ex.

We have been getting deliveries with 18 wheelers, yet Fed Ex can't find my address. I don't know whether they don't know how to read or follow instructions. I had to go to them several times to pick up my shipment. Many times the shipping box and item is mutilated. Just recently we had to refuse a shipment, we were told it will go back to the shipper. However, the item was taken out of the original box, stuffed into a oversized Fed Ex box and re-delivered. The shipper is waiting for the item and closed the ticket. Fed Ex now wants a authorization from the seller after the fact that it was refused. Seller can't do anything because of automated system and Fed Ex can't follow instructions and wants another label. How convenient!
The only one out of money is me and neither claims responsibility nor fault, especially Fed Ex. We all should go back to C. O. D. This way everybody is paying attention and is done right.
Never again.

I shipped a small package to UK on Feb 9 2020 weighing mere 1.8 kg (one point 8 kilograms). I was shocked when FedEx billed me for 18 kg (EIGHTEEN KILOGRAMS) of courier charges. Because of this FedEx's glaring error the courtier shipping cost skyrocketed to S$500 dollars and hence attracted a fictitious VAT for item that has no commercial value. I wrote to FedEx to lodge a complaint complete with all evidences and demanded for a credit note for such serious mistake committed by their FedEx staff. They admitted the mistake and raised a credit note for courier charges caused by their own mistake. However, they refused to raise a credit note for the VAT charges arising from this very same mistake and demanded me to pay for their mistake. I protested numerous times and yet they refused to cancel their invoice billed based on the erroneous act committed by FedEx staff. They even told me that if I want I should go claim it back from the UK authority. I was appalled by such bully tactic practice in FedEx who tried to shift the cost deriving from their own mistake and tried victimize a customer of 20 years to pay for their own mistake!

My package was supposed to be delivered yesterday 5. 12. 2020. Update showed package leaving distribution center 25 minutes away from my house at 4:32 am. At 8pm Updates show my package is running late and will not be delivered. What?! Someone could have walked it to my house in 15 hours this is crazy. Then today 5. 13. 2020 I check the status and now it shows a message at 6:08am yesterday that it could not be delivered due to weather or natural disaster. It was sunny and 53 degrees out, I call BS! Your staff, your logging system, and your Company clearly lie and give misinformation and can not be trusted! I will be letting everyone I know of my experience.

Cancelled everything.
Said my package would be here on this day.
I keep my door cracked so I don't miss him.
I check the tracking all day.
It gets later and later.
It went from your getting your package today to "No scheduled delivery date available at this time."
"Schedule delivery pending"
I called them customer service 3 times... their last information is the date it was mailed out.
We'll call you back... I'm still waiting for that call!
But this... this right here is typical FedEx.
Why I never use them.
This was my shippers choice.
I had no idea till it was after my package was sent...