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Eyecandys

3.2

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Eyecandys Reviews Summary

Eyecandys has a rating of 3.2 stars from 177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyecandys most frequently mention contact lenses, customer service and free shipping. Eyecandys ranks 18th among Contact Lenses sites.

service
46
value
47
shipping
32
returns
29
quality
35

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California
1 review
2 helpful votes
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I like how they have free trackable shipping but the truth is that it did take a while (3 weeks) for the order to reach Canada. Product quality is okay.

Date of experience: April 28, 2017
GB
2 reviews
9 helpful votes
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I loved that I got more than I expected. Everything was adorably packaged in a bright pink envelope. I got free cases and even a pouch to store everything in! I didn't realise that some of my products were backordered however so the delivery took a week longer than I had thought it would. Next time I'll just get the in-stock items. The contact lenses are really great though (I'm wearing them as I write)

Date of experience: April 26, 2017
Ohio
2 reviews
8 helpful votes
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My eyes are really dark almost black and I was looking for coloured lenses that would make my eyes brighter. The delivery I was really happy about - my order arrived in a week (I live in Singapore). However, I think the lens I picked out was too small since I have already large eyes, the lens didn't make them look any bigger. Also they were a bit dim esp indoors. At least the contact lenses were very comfortable.

Date of experience: April 26, 2017
California
2 reviews
1 helpful vote
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Awesome!
April 21, 2017

The website provides great prices for colour eye contacts with free shipping to Canada. Did I mention that it's FREE?!? It has my usual brand of clear contacts as well, I'm happy I can order both my colour and clear lenses from the same place

Date of experience: April 20, 2017
California
2 reviews
12 helpful votes
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First timer
April 19, 2017

This was my first time buying from EyeCandy and I was a bit nervous reading some reviews but I ended up receiving my order with no problems at all. I liked how I could check my order status through online chat. My contacts even came with an instruction booklet, case and some darn cute pink packaging! (Seriously, it's most the beautiful packaging I've ever gotten from an online order) I'd definitely recommend buying from EyeCandy.

Date of experience: April 19, 2017
California
1 review
15 helpful votes
Follow Teri K.
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I bought 4 pairs of colored contacts for me and my sister and we're both very satisfied with their quality. They're amazing at enhancing makeup! Only little annoyance was that they ran out of supplies of an item I bought so I had to spend some time picking out a substitute. Shipping was quick and totally trackable for impatient people like me :P

Date of experience: April 18, 2017
Canada
3 reviews
11 helpful votes
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One pair of lenses that I got from them felt really dry on the eyes, I couldn't wear it more than a few hours. I emailed them about it and luckily they sent another one that came in 2 weeks give or take.

Date of experience: April 16, 2017
Greece
1 review
1 helpful vote
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The Best, Period!
April 13, 2017

They have so many selections of color contact lenses to choose from. The free shipping is decent and allows tracking unlike many companies in Asia who don't offer this service.

I've ordered 3 times in the last 6 months, very happy with their service so far.

Date of experience: April 13, 2017
California
3 reviews
20 helpful votes
Follow S S.
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Best colored contacts I've ever owned. They're super comfortable and hands down best prices. I've been buying from Eyecandy's for years (back when they were still called Eyecandy Lens). I admit that shipping is not the fastest (longest time I waited was a month but it was for backordered products) but usually I get my items in 3 weeks or less. Never had any issues with them. I'll continue to shop with them for all my contacts needs.

Date of experience: April 12, 2017
Washington
4 reviews
3 helpful votes
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I don't know why there are so many bad reviews. I've been ordering contacts from them since 2010 and only have had good experiences. All my orders (except one which got lost, but they resent it) arrived in the time promised. I verified that all my Geo lenses I got from them were authentic. I don't have any thing bad to say about my orders from Eyecandys.

Date of experience: April 11, 2017
Canada
1 review
0 helpful votes
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Fraud and Liars
March 24, 2017

I recently made a order where there was a promotion. It was 4 value sets for eye contacts for the price of 3. When i received the shipment i only got 3 out of 4 boxes. On the promotion website did not make it clear "During checkout, you'll see the discount automatically applied" the discount did not work it is a lie. I ended up paying a lot for the boxes and they never answered me back for my emails.

Date of experience: March 24, 2017
Idaho
1 review
2 helpful votes
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Terrible fraud
February 26, 2017

IT was good until they stole money from me and refuse to answer my emails. They are frauds and liars. If you comment on their page, they will block you. Disgusting

Date of experience: February 26, 2017
Canada
1 review
13 helpful votes
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Ordered 2 pairs mid Nov 2016. I know it takes a couple weeks as I've ordered many times from this site in the past. Never had any issue before until now. Have not received anything yet, sent them emails with no response. They are quick to take your money but leave you high and dry when you don't get your products. Will never order from here ever again. Scammers!

Date of experience: February 25, 2017
Italy
1 review
1 helpful vote
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Terrible
February 21, 2017

I used to order on this site years ago and it was good, now it's awful. It's been 5 months and I still haven't received my lenses. I sent tons of messagges and they only replied once, never done nothing to help me or assure that the package was shipped for real. I'll never buy again there, scammers

Date of experience: February 21, 2017
Canada
1 review
3 helpful votes
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I ordered two pairs of contact lenses from them last november 13,2016 and until now, i didnt received anything yet. What is wrong with them? Kept on messaging them but no one replys back to me. Seems they are scammers! My money spent for nothing.

Date of experience: January 7, 2017
California
1 review
3 helpful votes
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$#*! THESE MFS
December 31, 2016

These guys double charged my card and doesn't have the deceny to reply! I emailed them so many times trying to get my money back. If email doesnt work what will? I then went on their Instagram trying to get them to respond. I left multiple comments and what did they do next? They deleted my comments and blocked me! So ridiculous! Somebody is behind all this and choose not to respond! $#*!ing $#*!s so pissed!

Date of experience: December 30, 2016
Australia
1 review
9 helpful votes
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Only one problem
December 5, 2016

I just recieved my order which is a relief from reading all other reviews and in time too. Because i live in Australia it was excepted to arrive in 25 business days and i say it did. The main problem is the biggest... when going to track my order it would never take me to where i can track my purchase! When i would go to the help desk it wouldn't lead me anywhere. Pretty much i was in the dark for the whole shipment. Even though it came i don't know if I'll purchase from them again just because of everyone else not recieving their package and the fact that i didnt know where and what was happening with my item.

Date of experience: December 4, 2016
Nebraska
1 review
0 helpful votes
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I just ordered my contacts on the 22nd of this month. I have been reading reviews and am now wanting to cancel my order... I do not want to be ripped off $61. Has anyone received their orders? Will I actually get them or? It is impossible to get in touch with anyone. Not impressed with this customer service so far...

Date of experience: November 28, 2016
Canada
1 review
5 helpful votes
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Disappointed
November 3, 2016

Okay, so I have ordered from Eyecandy in the past and have had no issues. My contacts would be shipped within 1 week and the contacts always lasted me so long. I recently made a purchase on October 20th and I am still waiting for my parcel. The tracking number never worked once and now its "expired." WTF. I emailed them twice and no response and now by looking at these reviews it seems like I won't be receiving a response at all. I decided to look up reviews to see if maybe I was the only one dealing with this but it looks like its very common. I should have read reviews before but with my previous experience I didn't think it would be like this.

Do not order from their website, although I don't think it a scam they just have horrible customer service, and its a big waste of your time. I will try to contact them over facebook but I doubt I will receive a response. So very disappointed in this company.

Date of experience: November 3, 2016
Washington
2 reviews
3 helpful votes
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Horrible
October 29, 2016

I'm so sick of these people, they take 2 months to deliver they don't reply to email. It don't matter what shipping you pick still 2 months to receive this is my second and final time with them

Date of experience: October 29, 2016

From the business

Enlarge Your Eyes with our Huge Selection of Circle Lenses & Colored Contact Lenses. Shop Low Prices, FREE SHIPPING. Backed by 100% Authenticity Guarantee.


eyecandys.com
Founded in 2011
Hong Kong, Hong Kong
+24
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