EyecandysReviews 177

I paid almost the same price for the delivery as the lenses I ordered so it would arrive within 3-5 days (so before Christmas Eve, basically). I then received a message saying my order was no longer unavailable, despite getting a text saying they are being shipped prior to the email. I choose another pair at the same price point, as they told me to in the email. Since then I haven't got an email back and it's been about 2 weeks. I've emailed almost everyday and all I get is the automatic email saying my email's been received. SO NOT HAPPY. THEY STOLE MY MONEY. At the very least they could give me a refund.

A week and a half after I got a confirmation saying my order was shipping, I got a message from EyeCandy's that this product was out of stock in the power I ordered (even though it was listed as available). The message asked me to choose a different pair of lenses, and I responded to the email a few days later with my new choice, although they were not quite what I wanted. It is now nearly four weeks later and I haven't heard a word from them. I've sent four messages, one each week, via both their email and the website help ticket, asking for someone to respond to my order and eventually for a refund, and I've gotten only silence. It has been 6 weeks since I placed my order.

EyeCandy's took my money and disappeared. I would not recommend this company to anyone.

I was very skeptical about Eyecandy as I have read so many bad reviews on this company and that it was a scam. I bought 2 pairs of contacts and paid $25 AUD for the fastest shipping option. After they sent me out a tracking number, I was still really unsure and felt like I was getting scammed because I have previously read so many reviews saying they gave out fake tracking numbers. However, I received my package after 7 working days. Yay

Also, their email team is a bit slow but they do reply after like 3-4 days.

Ordered 2 lenses, never received. They provide a fake tracking number with info about delivery that never happened. I waited for a delivery all day, and they purposely create an exception at 8:27 and a return to the sender at the SAME TIME! AND they put the burden of ot providing the wrong adress on YOU so you can pay the reshipment fee, and guest what happen when you pay: another fake shipment with the same exception: wrong address provided. Total RIP OFF. STAY AWAY FROM THEM. THEY NEED TO BE PROSECUTED. ZERO STAR

The customer representative I chatted with was super kind and helpful despite all the confusion I caused My shipment came on time and I got everything I ordered. Everything was well protected with lots of bubble wrap, which I greatly appreciate (since USPS has sent me a package run over by their truck in the past) I also think EyeCandy's website is the best out of all circle lens sites because it's cleanest and easiest to find my prescription.

I love how they have so many colors, diameters and types of cosmetic lenses. I have very dark brown eyes and the pair of 'NEO Glamour Grey' I bought totally transformed them! Shipping to the US was not bad--took ~12 days to reach California. A+ for the cute packaging too.

I spent hours picking out a pair of color contacts and after a couple days of processing, I found out they need a copy of my perscription from my eye doctor?! Well I can't afford that and when I ordered a couple years ago there wasn't this rule. Now I am forced to cancel my order and Im stuck without contacts

I have a small problem with the way Eye Candy's website is laid out. It's often confusing because it isn't clear 1) how long the lenses last and 2) whether I need to add 1 or 2 lenses to cart. I also had a problem where one of the lenses I received had a tear in it. Arguably, that could have been caused by myself and my first time opening it. Other than that, Eye Candy has a decent selection of colored contacts and prompt customer service.