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Eyecandys

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Eyecandys Reviews Summary

Eyecandys has a rating of 3.2 stars from 177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyecandys most frequently mention contact lenses, customer service and free shipping. Eyecandys ranks 18th among Contact Lenses sites.

service
46
value
47
shipping
32
returns
29
quality
35

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Philippines
1 review
0 helpful votes
Follow Ermelinda R.
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Thank you!
January 11, 2021

My 2nd order and I hoped it would be as easy and fast as the first time I ordered, and it definitely was. Thanks and I will definitely get more contact lenses here. Recommended!

Date of experience: January 11, 2021
Indiana
1 review
2 helpful votes
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Scammers. Do not buy
December 26, 2020

I ordered an item over a week ago. I had to call my credit card company because they refuse to send the item or refund me my money. This website is a scam. Buyer beware

Date of experience: December 25, 2020
California
1 review
3 helpful votes
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I placed my order a year ago and it never arrived. I was emailing customer service to resolve this issue but then all contact stopped. A shame bc I really loved their lenses.

Date of experience: November 27, 2020
GB
1 review
0 helpful votes
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Thank you!
November 21, 2020

Thank you customer service for being patient and sorry for my many emails. I received the wrong shade and I really wanted a replacement since my friend recommended Eye Candys for good quality. Thank you for providing the replacement and I'm sorry for always emailing everyday lol

Date of experience: November 19, 2020
Georgia
1 review
0 helpful votes
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Thanks!
November 18, 2020

I've always been browsing EyeCandy because of the great website, and now I finally made my first purchase based on the reviews! I got my order on time and already uploaded my selfie using my first EyeCandy lenses. Definitely will order again because of the great shade of lenses, and the nice website that I can easily choose which shades I like. Thanks EyeCandy!

Date of experience: November 18, 2020
Virginia
1 review
0 helpful votes
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Very good!
November 18, 2020

Thank you for always making suer that the packaging is very good! I always make sure that the lenses are secure and protected, and Eye Candy packaging is always secure with bubble wrap and hard box. I always order from Eye Candy because of the good packaging

Date of experience: November 17, 2020
New York
1 review
1 helpful vote
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Great!
November 1, 2020

I ordered the wrong shade of blue by mistake (first time to order from their site, I ordered a blue shade that looks lighter than what I usually wear) but I was afraid it would take too long to get a return or refund. Judging from the reviews here, will definitely get in touch with customer support next time since everyone says they respond quickly. I actually like the lighter blue shade now that I've worn them for a few days.

Date of experience: October 30, 2020
Florida
2 reviews
1 helpful vote
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Thanks!
October 29, 2020

Thanks for the fast delivery even during this time of quarantine (in some areas at least). I would have understood if it was delayed by a day or two but my ordered arrived just in time.

Date of experience: October 28, 2020
Georgia
2 reviews
3 helpful votes
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Amazing!
October 22, 2020

Lots of shades and types to choose from which gives me and my sister a lot of room to mix and match (we're twins and we either make sure we match eye color or we do diferent shdes just to feel special on some events). We don't do much during quarantine since we need to stay inside and study (for online college classes) so we definitely do a lot of browsing on your site to see what we can order next. Hope you can release more gray shades, it's our favorite these days!

Date of experience: October 22, 2020
Texas
1 review
2 helpful votes
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Thanks!
October 16, 2020

I wasn't sure about ordering contact lenses online, as I've always had to physically go out and inspect any lenses I bought, but now during the pandemic when people need to stay at home, I tried ordering online. The ease of ordering thru the Eyecandy site was what made me comfortable about doing this online, something I've never done before for my contact lenses. Thanks Eyecandy for a great website that makes it easy to choose what I like, and checkout, and make sure my payment is secure. Will definitely order again to avoid any other hassle.

Date of experience: October 15, 2020
Canada
1 review
4 helpful votes
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Love it!
October 13, 2020

After waiting patiently for my delivery (the courier took a bit long), I excitedly did an unboxing of my favorite contact lenses, Eye Candy! My new unboxing video will be up on my IG so that everyone else can see how carefully they pack my order, which is very important for something like contact lenses. I love Eye Candy for the extra care they give and that's why I always order my contacts here!

Date of experience: October 12, 2020
Florida
2 reviews
0 helpful votes
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Grade A Product
October 8, 2020

I recently purchased their prism pink lenses just for looks. Worn it the whole day and it didn't cause any irritation or discomfort.
Honestly, it boosted my confidence through out the day.

Date of experience: October 7, 2020
Texas
1 review
1 helpful vote
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Dependable
October 8, 2020

I mistakingly checked out the wrong product. I didn't find out until the next day when they were confirming my order.
I was expecting additional charges but they were just eager to help me correct my order. In a matter of minutes, they already replaced my order and had it shipped out.
I will never forget the meaningful service they provided.

Date of experience: October 6, 2020
Germany
1 review
2 helpful votes
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They never refund
September 5, 2020

I ordered several lens from this company in April, 2020 and it arrived in Germany middle of June, 2020 and the delivery company just sent my product back to this company without my agreement.

I told them whole situation and how unpleasant about this situation.
They told me they will investgate this situation and they promised me refund.

However, after that they never replied to my mail and they still didn't give my money back.

I feel so bad about this and I feel like they don't respect right of customer in different country.

Date of experience: September 5, 2020
Minnesota
1 review
0 helpful votes
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Returning Customer
August 23, 2020

I ordered a pair in january, paid for the fast Shipping, honestly i was nervous, because the tracking wouldnt work half the time. Then they came about a week later. Now i ordered again 3 days ago, still no shipping info. But i was Very happy with first order. Ill update with this new order

Date of experience: August 22, 2020
Colorado
1 review
5 helpful votes
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I placed my order on March 24th and still haven't received my lenses as of June 10th. I have had some contact with their customer service and their initial response was that once the package is shipped it is out of their hands if it actually arrives to me. The package appeared lost and they said they'd send a replacement, but they've stopped replying to me. I'm disappointed. I was very patient because I expected some delays due to COVID19, but now that they've stopped replying I worry it is all a scam.

Date of experience: June 10, 2020
Colorado
1 review
12 helpful votes
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If you need a rat hole to throw your money in this is it. 40 days out and still no product received. No response on getting a refund.

Date of experience: June 7, 2020
New York
1 review
11 helpful votes
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I bought March 27 2020 and have not received anything but frustration from this conpany. Save your cash yourself time energy and frustration buy else where. They will try to keep your cash and I never received paid products

Date of experience: June 6, 2020
Canada
1 review
21 helpful votes
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I'm very satisfied and surprised to have gotten my order in a week despite all that is going on. I ordered a lens I couldn't find on their site from Honey Color and the tracking hasn't even updated, by comparison. Inside my package I received a free pair of sample lenses they were kind enough to match to my high prescription! The products were as described and comfortable to wear.

Date of experience: June 4, 2020
Texas
1 review
11 helpful votes
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It's beautiful
March 14, 2020

The lenses are so freaking beautiful. I also love this Sailor Moon inspired lens case that came with my purchase. One of my items was out of stock but they gave me a refund in a couple days. Shipping was fast. I'll order again.

Date of experience: March 14, 2020

From the business

Enlarge Your Eyes with our Huge Selection of Circle Lenses & Colored Contact Lenses. Shop Low Prices, FREE SHIPPING. Backed by 100% Authenticity Guarantee.


eyecandys.com
Founded in 2011
Hong Kong, Hong Kong
+24
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