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Eyecandys has a rating of 3.2 stars from 177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyecandys most frequently mention contact lenses, customer service and free shipping. Eyecandys ranks 18th among Contact Lenses sites.
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I don't understand the negative reviews about this company. I've been ordering from them since 2015. Sure some of my shipments have come late but I've gotten everything I paid for every time. The products are as described. They even offered to send new ones when I complained about some irritation issues.
Eyecandys is my go-to for any type of colour contact lenses. They always respond in less than 24h. Service is fast and friendly, while shipment is timely and efficient. A+ all around.
I emailed Eyecandy about experiencing discomfort in both my newly opened contacts. They responded promptly and asked a few questions. They issued a replacement pair which I got in around a week. I'm happy that this company takes care of their customers =)
I have been buying from them for over a year now and have always been satisfied with their products and service. My orders have always arrived swiftly with tracking information provided. Their customer service is the sweetest and most helpful I've ever had the pleasure of contacting. Awesome company and awesome products!
I got a pair of green ones and absolutely love them I also bought the blue ones and they are much more striking, you do not look like you are wearing contact lenses. Very happy with the purchase.
I buy them for my 15-year daughter and they do not bother her at all and they have a totally natural colour. She loves it, though she says that it makes her eyes feel dry.
The colors correspond to as they appear in the image, they give a very cool effect and they cover all the iris of the eye. You have to get used to it at first because they are not as soft as the lenses used to correct vision. It would be nice if they included a little bottle of liquid tears even for the first buyers.
Exactly the same as in the photos! I love them, and they come with their case to keep them, very well everything and very comfortable... And the super fast delivery. It looks a bit more blurry especially at night with them, but it is not the fault of the contact lenses, it is normal.
I ordered colored contacts from this site and paid for the expedited shipping. When the contacts didn't arrive I reached out to see where they were. They provided the tracking number but offered no further support. After reaching out to DHL and finally getting DHL to admit that they lost the shipment they are still dragging their feet about either reshipping or issuing a refund. This is especially concerning because we paid extra for the expedited shipping and it was important that they arrive in a timely manner. The least they could do is refund the cost of the extra shipping while they figure out the refund.
Awesome effect with the eyes :D! ! They do not bother me at all. They give the desired effect I needed. Put them on and you do not need anything else to give your look a boost, perfect for costumes or cosplay. Definitely would recommend people try these, as their color pops out and they feel comfortable when they are on.
Very surprised with the quality of these lenses. They are very comfortable and really stay on well. I would buy again without hesitation!
First time buyer from them to replace my expired Geo Tri Color contacts. Shipping time was reasonable. HOWEVER, after opening the shipping package, I realized the colors of the replacement I bought from eye candy (see attached picture)
1. Colors are much fainter.
2. Slight pattern difference ( less detailed)
Not sure why they got really high rating. But these r fake. Even with the authentication sticker, which is easy to purchase / make.
When email their team, they did reply, but kept redirecting my inquiries and saying they r real. Even after I sent them picture of proof. Had to do a charge back on them. DONT BUY FROM THEM. Try another company and u will c the color difference.
Source: have been Geo Tri Color customer for past 4-5years.
I'm a reasonable lady but their customer service department is the definition of awful. They close their eyes and ears to what you want as a customer and almost bully you because they want your money. They don't honor anything on their site like 8 hours to change an order or 36 hours for a reply; they will ignore your emails to the point where you want to tear your hair out. They have a ridiculous policy of 15% penalty fee for cancelling an order... I just wanted to cancel to revise the type of contacts and sign up for an account for rewards, within 1 hour of placing my order, but they WOULD NOT listen or respond to any of my emails. Trash company with an embarrassing lack of self awareness. I regret placing such a huge order with them. Their "good prices" or "sales" are a farce too. You can find the lenses cheaper with faster shipping and better reliability from KLENSPOP which I only wish I'd known about before doing business with this sham of a company. Stay awaaaay. Currently dealing with my payment method about the situation.
Received a pair of damaged contact lens
Not willing to refund me unless I pay for the return shipping cost? Which is half of the price of this lens! Ridiculous!
What a convenient and reliable place to order contacts from! The best part was receiving ASIAN SNACKS with my package! They were actually delicious and I thought it was so cute of them to include those.
The lenses were extraordinary and were exactly what I wanted. However, delivery could be faster. Website is user friendly and easy to order from.
Got lenses for my sister and myself. We both love everything and don't have issues with the contacts so far. Because of this excellent value, we're placing our 2nd order.
My package was lost by USPS but they were nice enough to resend it. So my shipping ended up taking a month because of this fiasco. Thankfully, the contacts were lovely - everything from how they look, the packaging, comfort, etc. I would probably use a different shipping courier next time.
I've ordered several times and I'm always happy with the quality of the contacts. Superb service. Thank you ~
Love my lens. They feel really thin and I forget I'm even wearing them. Best of all I got them with subscription so I don't accidentally run out and save $$.
Answer: 10 days? Lol no no. Try 2 months. If u even receive them at all. I highly advise u shop somewhere else
Answer: 10 days? Lol! Try 2 months I highly advise u shop elsewhere for lenses.
Answer: Not worth it. You may or may not receive your order. They'll give u bogus tracking. They won't answer ur emails. No phone number to call. You'll end filing a complaint with PayPal. The free shipping They offer is for only if u oder from same warehouse. There's no way for u to tell if ur ordering from the same warehouse until u check out. So expect 50 dollar shipping fee. Plus they are overpriced. Worst mistake I've made buying lenses was finding their site.
Answer: Try 2 months. If they send them at all. I highly advise u shop for lenses somewhere else
Answer: Try 2 months if u even get them all. I'm a real customer. Spent 140 dollars there. Received 1 pair. The rest I got bogus tracking for and never received. I highly advise u shop elsewhere for lenses
Answer: Same thing happened to me. I can only suggest to file a claim with PayPal. And I hope u paid with PayPal. I will never order from here again.
Answer: It's 2 months ship time. Don't try the tracking they send u. It's useless. It says one thing like out for delivery then two weeks later picked up by carrier and then a week later cleared customs. Wait the two months. Then file a complaint with PayPal and get ur money back.
Answer: Lol if u even receive ur order. I didn't. I got a got a bogus tracking. That's so confusing saying it's out for delivery one day then just clearing customs 2 weeks later. You might wanna file a complaint with PayPal. Good luck getting customer service to answer u too.
Answer: I agree with the answer above. I advise against it. There is no free shipping. They say that and then charge u anyways. When u complain they'll tell u it shipped from different warehouses so it voids free shipping. There's no way for u to know where it's shipping from. They give u bogus tracking that makes no sense. It'll be out for delivery then clearing customs 2 weeks later. Expect a 50 dollar shipping charge. And when utry to reach customer service they will ignore u. I'd they answer its completely useless and they don't answer any of ur questions or resolve ur issue
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