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EyecandysReviews 177

3.2

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Eyecandys Reviews Summary

Eyecandys has a rating of 3.2 stars from 177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyecandys most frequently mention contact lenses, customer service and free shipping. Eyecandys ranks 18th among Contact Lenses sites.

service
46
value
47
shipping
32
returns
29
quality
35

We monitor reviews for authenticity

Georgia
1 review
7 helpful votes
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Returning Customer
March 11, 2020

I don't understand the negative reviews about this company. I've been ordering from them since 2015. Sure some of my shipments have come late but I've gotten everything I paid for every time. The products are as described. They even offered to send new ones when I complained about some irritation issues.

Date of experience: March 11, 2020
Australia
1 review
8 helpful votes
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Thanks, Eye Candy's!
January 19, 2020

Eyecandys is my go-to for any type of colour contact lenses. They always respond in less than 24h. Service is fast and friendly, while shipment is timely and efficient. A+ all around.

Date of experience: January 17, 2020
Georgia
2 reviews
2 helpful votes
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Good customer service
January 15, 2020

I emailed Eyecandy about experiencing discomfort in both my newly opened contacts. They responded promptly and asked a few questions. They issued a replacement pair which I got in around a week. I'm happy that this company takes care of their customers =)

Date of experience: January 12, 2020
GB
4 reviews
10 helpful votes
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Returning customer!
December 5, 2019

I have been buying from them for over a year now and have always been satisfied with their products and service. My orders have always arrived swiftly with tracking information provided. Their customer service is the sweetest and most helpful I've ever had the pleasure of contacting. Awesome company and awesome products!

Date of experience: December 5, 2019
Nevada
4 reviews
8 helpful votes
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Happy with my purchase
December 3, 2019

I got a pair of green ones and absolutely love them I also bought the blue ones and they are much more striking, you do not look like you are wearing contact lenses. Very happy with the purchase.

Date of experience: December 3, 2019
Canada
1 review
0 helpful votes
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4 stars
November 29, 2019

I buy them for my 15-year daughter and they do not bother her at all and they have a totally natural colour. She loves it, though she says that it makes her eyes feel dry.

Date of experience: November 28, 2019
Georgia
2 reviews
9 helpful votes
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Very cool
November 26, 2019

The colors correspond to as they appear in the image, they give a very cool effect and they cover all the iris of the eye. You have to get used to it at first because they are not as soft as the lenses used to correct vision. It would be nice if they included a little bottle of liquid tears even for the first buyers.

Date of experience: November 25, 2019
New York
2 reviews
1 helpful vote
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Fast delivery!
November 25, 2019

Exactly the same as in the photos! I love them, and they come with their case to keep them, very well everything and very comfortable... And the super fast delivery. It looks a bit more blurry especially at night with them, but it is not the fault of the contact lenses, it is normal.

Date of experience: November 22, 2019
District of Columbia
1 review
14 helpful votes
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Contacts didn't arrive
November 22, 2019

I ordered colored contacts from this site and paid for the expedited shipping. When the contacts didn't arrive I reached out to see where they were. They provided the tracking number but offered no further support. After reaching out to DHL and finally getting DHL to admit that they lost the shipment they are still dragging their feet about either reshipping or issuing a refund. This is especially concerning because we paid extra for the expedited shipping and it was important that they arrive in a timely manner. The least they could do is refund the cost of the extra shipping while they figure out the refund.

Date of experience: November 22, 2019
Utah
2 reviews
10 helpful votes
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Perfect
November 21, 2019

Awesome effect with the eyes :D! ! They do not bother me at all. They give the desired effect I needed. Put them on and you do not need anything else to give your look a boost, perfect for costumes or cosplay. Definitely would recommend people try these, as their color pops out and they feel comfortable when they are on.

Date of experience: November 20, 2019
Georgia
3 reviews
5 helpful votes
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Very comfortable!
November 16, 2019

Very surprised with the quality of these lenses. They are very comfortable and really stay on well. I would buy again without hesitation!

Date of experience: November 15, 2019
California
1 review
17 helpful votes
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FAKE GEO Contacts!
October 9, 2019

First time buyer from them to replace my expired Geo Tri Color contacts. Shipping time was reasonable. HOWEVER, after opening the shipping package, I realized the colors of the replacement I bought from eye candy (see attached picture)
1. Colors are much fainter.
2. Slight pattern difference ( less detailed)
Not sure why they got really high rating. But these r fake. Even with the authentication sticker, which is easy to purchase / make.
When email their team, they did reply, but kept redirecting my inquiries and saying they r real. Even after I sent them picture of proof. Had to do a charge back on them. DONT BUY FROM THEM. Try another company and u will c the color difference.
Source: have been Geo Tri Color customer for past 4-5years.

Date of experience: October 9, 2019
Pennsylvania
1 review
20 helpful votes
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Stay away...
April 3, 2019

I'm a reasonable lady but their customer service department is the definition of awful. They close their eyes and ears to what you want as a customer and almost bully you because they want your money. They don't honor anything on their site like 8 hours to change an order or 36 hours for a reply; they will ignore your emails to the point where you want to tear your hair out. They have a ridiculous policy of 15% penalty fee for cancelling an order... I just wanted to cancel to revise the type of contacts and sign up for an account for rewards, within 1 hour of placing my order, but they WOULD NOT listen or respond to any of my emails. Trash company with an embarrassing lack of self awareness. I regret placing such a huge order with them. Their "good prices" or "sales" are a farce too. You can find the lenses cheaper with faster shipping and better reliability from KLENSPOP which I only wish I'd known about before doing business with this sham of a company. Stay awaaaay. Currently dealing with my payment method about the situation.

Date of experience: April 3, 2019
New York
1 review
2 helpful votes
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Be aware
December 27, 2018

Received a pair of damaged contact lens
Not willing to refund me unless I pay for the return shipping cost? Which is half of the price of this lens! Ridiculous!

Date of experience: December 27, 2018
India
1 review
0 helpful votes
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Very convenient
December 3, 2018

What a convenient and reliable place to order contacts from! The best part was receiving ASIAN SNACKS with my package! They were actually delicious and I thought it was so cute of them to include those.

Date of experience: December 2, 2018
India
1 review
0 helpful votes
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Easy to order from here
December 2, 2018

The lenses were extraordinary and were exactly what I wanted. However, delivery could be faster. Website is user friendly and easy to order from.

Date of experience: November 30, 2018
India
1 review
0 helpful votes
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Love everything
November 30, 2018

Got lenses for my sister and myself. We both love everything and don't have issues with the contacts so far. Because of this excellent value, we're placing our 2nd order.

Date of experience: November 29, 2018
India
1 review
2 helpful votes
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Lovely
November 30, 2018

My package was lost by USPS but they were nice enough to resend it. So my shipping ended up taking a month because of this fiasco. Thankfully, the contacts were lovely - everything from how they look, the packaging, comfort, etc. I would probably use a different shipping courier next time.

Date of experience: November 29, 2018
India
1 review
0 helpful votes
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The best lens company
November 23, 2018

I've ordered several times and I'm always happy with the quality of the contacts. Superb service. Thank you ~

Date of experience: November 23, 2018
India
2 reviews
0 helpful votes
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Feel really cozy
November 22, 2018

Love my lens. They feel really thin and I forget I'm even wearing them. Best of all I got them with subscription so I don't accidentally run out and save $$.

Date of experience: November 21, 2018

From the business

Enlarge Your Eyes with our Huge Selection of Circle Lenses & Colored Contact Lenses. Shop Low Prices, FREE SHIPPING. Backed by 100% Authenticity Guarantee.


eyecandys.com
Founded in 2011
Hong Kong, Hong Kong
+24