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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,652
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,815 reviews

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Massachusetts
1 review
0 helpful votes
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Excellent Eyewear and Service
February 27, 2026

Fast and accurate glasses. If there is an issue of any sort they correct and you talk to a knowledgeable human being. Thanks EyeBuyDirect

Date of experience: February 6, 2026
California
1 review
0 helpful votes
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Listen. These are the most inexpensive glasses that possibly exist in the world. I've had optometrists say "woah those are some fancy coatings you have there, these must have cost a fortune" and then try and push their inferior, far costlier glasses on me. No thank YOU! Every pair i've had has lasted years. They come quickly. And the compliments. Holy dolly parton, the compliments. I've received more compliments on my pair of optimist rainbow glasses than i have on probably every other item i've ever owned combined. They're great EVERYBODY BUY YOUR GLASSES FROM EYEBUYDIRECT!

Date of experience: March 31, 2021
Florida
1 review
0 helpful votes
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We Can't Say Enough
February 27, 2026

As a single mother finding affordable eyewear for multiple family members is a blessing. Eye Buy Direct has made it possible for me to do just that. I recommend your business to everyone who is seeking the same. Thank you just isn't enough.

Date of experience: August 1, 2025
New York
1 review
0 helpful votes
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Ordering process is easy, even fun!
February 26, 2026

I've stopped going to eyeglass stores to pay outrageous amounts for glasses no better than ones I've received from EBD. Best experience was that after my vision was declining (post double cataract operations)six months ago, I received a prescription from the hospital's office that had performed the cataract removal and sent it to EBD with a request for new glasses. Received a call questioning the oddness of one set of #s in the prescription, returned to the doctors and eventually had double laser capsulotomies, correcting my vision from 20/100 to 20/20 and 20/30 only thanks to the staff at Eye Buy Direct.

Date of experience: February 16, 2026
New York
1 review
0 helpful votes
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Customer service is great!
February 26, 2026
Updated review

It was my first time ordering and there was a problem with the lenses. I don't know yet if it was that the prescription was wrong or they made a mistake. They are patiently waiting until I go back to my optomotrist so he can check. Then they will give me a replacement or refund -- "whichever you want." And customer service is very quick to reply to emails and I haven't had to wait for an agent when I call. Very pleased.

Date of experience: February 16, 2026

Website is very easy to navigate
February 5, 2026
Previous review

Website is very easy to navigate.

Date of experience: January 26, 2026
Puerto Rico
1 review
0 helpful votes
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Great Platform, Great Service
February 26, 2026

Beautiful frames at great prices. Been buying my glasses from this site for years now. They work great, my glasses arrive quick and have the best customer service!

Date of experience: February 16, 2026
Georgia
1 review
0 helpful votes
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Prompt, Easy and Affordable
February 26, 2026

I am in awe with how easy it is to order and receive glasses from this company. Your orders arrive very quickly and I have never had to return anything to them.

Date of experience: February 15, 2026
North Carolina
1 review
0 helpful votes
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Great results at a reasonable price.
February 26, 2026

I'm a repeat customer. I've purchased probably 10 or so glasses for myself, wife, children and only had one set of lenses that performed poorly over that time. Love the service. Selection is decent.

Date of experience: February 15, 2026
Indiana
1 review
0 helpful votes
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Experience
February 26, 2026

The customer service of being able to return my glasses when I didn't like the pair I purchased and when my daughters prescription wasn't accurate is why I choose to come back. Also, the price on progressive lenses is great.

Date of experience: February 22, 2026
Kentucky
1 review
0 helpful votes
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Always Satisfied
February 25, 2026

I have ordered multiple pairs of glasses over the past three years. I have never had to return or replace a pair. Literally, out of the package and onto the face.
I wear progressives and the line is always in the correct place. Totally Satisfied Customer!

Date of experience: February 15, 2026
New York
1 review
0 helpful votes
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Excellent products at a great price
February 25, 2026

System is very easy to use and you can try on glasses from your phone. I'm a very busy person and have very little time to shop around. I love this company.

Date of experience: February 15, 2026
New Jersey
1 review
0 helpful votes
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My Fourth Pair
February 25, 2026

I LOVE all my glasses from eyebuydirect.com... I have a new script so I am ordering more! Thanks for your great service and awesome prices!

Date of experience: February 14, 2026
New York
1 review
0 helpful votes
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Fast & efficient
February 24, 2026

I have ordered multiple pairs of reading glasses that I only need a reading lens for the right eye.
Being able to get that with a plain glass lens in the left eye and get it accomplished easily is huge for me.

Date of experience: February 14, 2026
California
1 review
0 helpful votes
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Great price, okay quality
February 24, 2026

The prices have allowed me to have multiple glasses in lots of styles - something I could never do before! That said, the glasses are good for what you pay for. I have trouble with ear pieces coming out & I can't repair

Date of experience: February 13, 2026
Washington
1 review
0 helpful votes
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Always Happy with EBD Glasses
February 23, 2026

I've never had an issue purchasing my progressive glasses from EBD. Even the one time I wasn't thrilled with the fit, customer service stepped up to make sure the next pair DID thrill me.

Date of experience: February 13, 2026
Texas
1 review
0 helpful votes
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Great Service
February 23, 2026

I've always had a good experience with EBD, returns, exchanges are easy and they truly want you to be happy with your glasses.

Date of experience: February 13, 2026
California
1 review
0 helpful votes
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Customer Service and nice quality
February 23, 2026

Glasses mostly look great. Customer service team is very helpful with exchanging those I didn't like or didn't fit correctly.

Date of experience: February 12, 2026
Georgia
1 review
0 helpful votes
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Best!
February 22, 2026
Updated review

I have been an EBD customer for years, family, too! Best eyeglasses and best price. You won't need their guarantee, but it is there. 100% no questions asked for 14 days, then 365 days for ANY failures.
I will buy from here until I pass away!

Date of experience: February 12, 2026

Long Time customer
January 31, 2026
Previous review

All of my ten-years experience with EBD has been great! Their eyeglasses are wonderful, and their services are excellent. If you've never bought glasses online, do so now. There is no reason to worry, and every reason to save tons of money and have spectacular glasses.

Date of experience: January 21, 2026
Florida
1 review
0 helpful votes
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Can't beat the prices
February 22, 2026

I've been ordering eye glasses with Eyebuydirect for 15 years and always been so happy with my purchases. Quality and the best prices. I literally get 3-4 pairs of glasses for half of what I used to pay at eye cam places.

Date of experience: February 12, 2026
Washington
1 review
0 helpful votes
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Amazing Service
February 22, 2026

Overall, a wonderful experience, better than what I would have in an optical store. Affordable prices. Fast shipping. Quality products. Customer service is always so helpful

Date of experience: February 11, 2026