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business logo of Eyebuydirect

Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,652
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,817 reviews

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Wisconsin
1 review
0 helpful votes
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Awesome
June 2, 2025

Great experience! Just perfect! My friends n family love it!

Date of experience: May 23, 2025
Texas
1 review
0 helpful votes
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Last night I received my 1st of of 2 pair of prescription eyeglasses They arrived relatively fast The packing/eyeglasses is NICE Eyeglasses prescription is on point CLEAR, CUTE, COMFY and AFFORDABLE Hence why I am a return customer High recommend.

Date of experience: May 22, 2025
Illinois
1 review
0 helpful votes
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I ordered my glasses on May 2nd, and I just received them yesterday May 22. I called last week on Wednesday for an update on my order and the lady told me my glasses has been shipped on the 12th. The email I received said their were still in processing and hadn't been shipped.

Date of experience: May 23, 2025
Florida
1 review
0 helpful votes
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Go to place for my glasses
June 2, 2025

They know what they are doing when it comes to glasses. Excellent business

Date of experience: May 23, 2025
North Carolina
1 review
0 helpful votes
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Thank you
June 2, 2025

Fast and good professional company I am so happy to go with Eyebuydirect

Date of experience: May 20, 2023
New Jersey
1 review
0 helpful votes
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Both glasses separated at hinge at different spots material and workmanship poor

Date of experience: March 19, 2025
Virginia
1 review
0 helpful votes
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Thankfully the measurements of each pair of glasses is specific and I can measure them to my face because the Rey in option always makes every pair of glasses look tiny on my face lol I love the customer service and I'm so thankful for affordable, sturdy glasses for this mama of 7!

Date of experience: May 23, 2025
Minnesota
2 reviews
0 helpful votes
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Writing a review and having event received my order yet lol okay.

Date of experience: May 22, 2025
Wisconsin
1 review
0 helpful votes
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Ok
June 2, 2025

I have ordered in the past and the glasses were fine. Not sure what happened with these I liked the glasses themselves. The lenses were not right. I can see better with my glasses off than I could see with these glasses.

Date of experience: May 22, 2025
New York
1 review
0 helpful votes
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It's good
June 1, 2025

I've ordered from this website a couple times and have gotten high quality glasses from here- one time a pair of my glasses was accidentally run over by a car and they weren't broken or even scratched, they only needed to be straightened out

Date of experience: May 22, 2025
Illinois
1 review
0 helpful votes
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"HAD TO PURCHASE TRANSITION "
June 1, 2025

The glasses I really liked I couldn't purchase w/o getting transitions. Not right and so disappointed

Date of experience: May 22, 2025
Texas
1 review
0 helpful votes
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Quick and to the point
June 1, 2025

I was able to quickly add in my prescription and find frames by size that made buying big fun shapeed frames fun. I've worn my Hollie frames for over a year now and they've held up wonderfully.

Date of experience: March 12, 2023
New York
1 review
0 helpful votes
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Overall fast quality of the product lens craftsmanship quick turnaround. #1 for me!

Date of experience: May 22, 2025
Florida
1 review
0 helpful votes
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Amazing quality
June 1, 2025
Updated review

I have ordered more than 10 times from this place. Their glasses are decent quality and great style. Rx has been accurate

Date of experience: May 22, 2025

Amazing service
May 28, 2025
Previous review

Amazing service

Date of experience: May 18, 2025
Illinois
1 review
0 helpful votes
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Easy and fast
June 1, 2025

The price ease and convenience and quality of the product saves money

Date of experience: May 22, 2025
Georgia
1 review
0 helpful votes
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Good
June 1, 2025

Very good and efficient, process to buy glasses really quick.

Date of experience: May 21, 2025
Michigan
1 review
0 helpful votes
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The Best...
June 1, 2025

My favorite place to buy glasses. Once I found this place I go no where else.

Date of experience: May 21, 2025
California
1 review
0 helpful votes
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Great
June 1, 2025

Always a wonderful experience and quick. So grateful for the ease of purchase.

Date of experience: May 21, 2025
North Carolina
1 review
0 helpful votes
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Fast
May 31, 2025

Great Glasses and fast shipping. Good customer service also.

Date of experience: May 21, 2025
Puerto Rico
1 review
0 helpful votes
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Excellent!
May 31, 2025

My first pair of subglasses with prescription was a Ray Ban "Erika" and i have them since 2022 love it!

Date of experience: June 21, 2022