EyebuydirectReviews 15,972

Programmed bt someone who is out to lunch. Support stinks too. Go somewhere else!

I am a long time customer of EBD and recently ordered a pair of glasses which I received in a timely manner. However, due to the fact that the frames I had chosen rested too low on my nose, was unable to see close up and could not read with them. I chatted with a EBD agent about the problem and she had me send a picture of myself wearing the glasses. She was able to expertly see the problem and offer me other frame possibilities to make another pair of glasses that would work for me. I received the new glasses today and am quite pleased with their appearance and functionality. Thank you for making things right and honoring customer satisfaction.

I have used Eyebuydirect for a number of years and overall am pleased. I have some difficulty navigating the web site and it could be more streamlined. I have been very pleased with the glasses I've received and service. The prices are so much less than using a local eye glass outlet at your optical office. My last pair I order had an incorrect prescription provided from my eye doctor and Eyebuydirect willing made the correction and provided a second pair at minimal costs - I'm waiting now to receive and assume these will be satisfactory. And, I appreciate the emails advising of orders, shipping, and expected arrivals. I will continue to use them in them in the future.

I love your prices, choices, and emails (although you do send way too many) but they are always full of great information!
I am a little worried about a refund I should have received last week... I'm still waiting for it today. Hopefully, that comes in soon. When it does, I will purchase a new pair.

I have always had a positive experience. Exchanging after an order error was easy! Now my prescription has gotten stronger not all frames will work for my lenses but I'm glad there are plenty other options. Always affordable!

Been shopping her for many years and I'm always satisfied. If any purchase is incorrect or incomplete they always fix the issue hastily.

Easy to refund when I make a mistake on prescription.

Bought 2 pairs
Loved the first pair
Second one not so much
Spoke with representative and helped to return the other pair and chose a different pair 😊

Love the styles. Platform easy to use. Returns are quick too.

You now charge for lens cloth and case... on top of increased pricing. Huge disappointment after bragging about you to friends and family. Now I see why they did not choose you.

I've been using eye wear from this brand for the past few years and I absolutely love every pair I've purchased. Will get more!

I probably am twenty or more pairs of glasses from ibudirect. I've only returned 1 or 2 pair just because they didn't look like I thought they would on me. They gave me no trouble at all.And I got a full refund.

Virtually trying on the frames was easy, uploading my prescription was easy, adding my insurance info was easy, ordering was easy, shipping was quick and the product quality is great. It took me less than 15 minutes to order from start to finish, and arrived within a week!

I have purchased at least 10 pair of glasses over the years and have never had a problem with EBD. I have recommended your company to so many people who compliment me on my glasses! Even when I had vision insurance I still used EBD. My husband has also had several pair and has been very happy!

Shipped with insufficient address, usps returned to sender. Instead of correcting the address and resending, I had to reorder and wait for processing and shipping all over again.

Eyebuydirect.com does a great job of offering you options to pick from and they do a great job of describing each option along with prices so there are no surprises. Discount options are also great. I recommend eyebuydirect to anyone who is interested in saving money on eyewear.

I have about 10 pairs of your glasses and love all of them. I recommend you to anyone who is looking for new glasses. Thanks!:-)