On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Everything went without a hitch easy ordering. Hope I get them soon
Shipping was great, glasses were perfect, and I will definitely be returning for more.
Every experience has been fantastic. Loads and loads of different options to meet everyone's budget and it's super friendly site making the whole experience.
Great Eyewear and a low price, great for when your insurance won't cover glasses.
Excellent! Quick service. They arrived fairly quickly. Love them
A+ always happy with my glasses. Love the loyalty program! Best lenses I've ever had!
The website made it very easy, giving me confidence to buy online
Excellent service and great products - such an easy website to navigate with wide variety of products
Prices are not honest you have to purchase more standard stuff just to get to put in cart
The glasses I've received have always been high quality & I will continue to order through eyebuydirect for the foreseeable future
I've purchased a few pairs of glasses from EBD over the past several years and just ordered a new pair of sunglasses (progressive lenses). The initial order was processed quickly, but I had a slight issue with the left lens... which was handled quickly and without issue by customer service. I've used a couple of other sites for glasses, but EBD has had the best selection and pricing and has been very hassle-free.
It was very easy to order my glasses and fast. They came so quick. Great experience.
I have bought almost 15 pairs of glasses in the past two years from this website, great price and quality. Wayyyyy cheaper then the doctors office. My sisters order from here now i tell my coworker and they are shocked by the price. They delivere everywhere you can get mail including jails in America. I don't what else to say. My Go To
Have purchased many glasses from Eye Buy Direct. Very accurate prescriptions and I am very satisfied with them all. Just ordered new ones!
Everything is good just the pricing for the lens optional add on is really expensive even with promos and discounts. Might be looking for other places for more cheaper.
My husband will be ordering from here too. Well worth the time and money.
We got confused a lot complicated. The last time we use the site we didn't have as much trouble. OK.
Glasses arrived on time and were good quality. I have ordered from them many times.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members