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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Very user friendly site which made ordering glasses easy, affordable and convenient. I am buying a second pair of glasses based on my experience with the first pair I purchased from Eyebuydirect.
The sizes are NEVER available and the styles are limited I like spring hinges and solid are length but this site is limited on EVERYTHING! I think this is my last order I have to go to another site for frames
I have gotten several pairs of glasses from this company and I love them all!
It is so easy to play around with the frames and order what you like. I have ordered several pairs of glasses from eye buy direct.
$22 total for a pair of glasses. Second time order. Fantastic price and fantastic service
Glasses come just as ordered. Just wish the delivery time could be sped up.
Finding the perfect frame can truly elevate a cherished photograph or piece of art. A wide selection ensures there's a style to suit every taste and décor. Affordable options make it accessible to everyone, regardless of budget. Quality materials and construction ensure the frame's longevity. The right frame enhances the visual appeal of any displayed item. It's a wonderful way to personalize a space and add a touch of elegance. Choosing a frame that complements both the artwork and the surrounding environment is key. This allows the piece to truly shine and become a focal point.
It's always fast and easy to pick out glasses on this website!
I have always loved the glasses, and the prescription is always spot on!
Smooth and easy experience, Smooth and easy experience, Smooth and easy experience
I've been really happy purchasing from eyebuydirect for the past several years. Never been let down.
This place is great happy with all the glasses I've purchased
My glasses arrived well packed in a timely manner, prescription perfect, glasses look good, price an9d glasses excellent!
Had difficulty checking out after frames, etc were chosen
Always pleased with the delivery and quality. The price is perfect as well
Array of options for frames and affordable prices. Shopping for my glasses made easy from the comfort of my home.
Ordered the perfect pair of glasses and received lots of compliments on them.
I bought a pair of eye glasses that did not fit right, returning it was easy.
I have found adding my prescription to be straightforward. The selection is great.
The glasses I'm ordering today is my fourth order and I was very pleased with all my previous purchases.
I love eyebuydirect. My favorite place to get all of my glasses.
I trust this company and love the designs I get. I've bought 10+ pairs
Overall great experience ordering a pair of new glasses with photochromic lenses. I've had these for over a year and just ordered a new pair with a updated prescription, I can't say for sure if I would ever consider using g another platform to order glasses
I had an issue with my prescription and was able to return/replace order quickly
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

