On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
This will be my fifth glasses, so previous experience must have been good!
Everytime I order is great. The Quality is good and the designs are unique
I rarely have any trouble but when i do they are quick to fix it.
I first brought a pair of Oakley Holbrook from EBD I was a little nervous at first because I never tried the frames on and if my prescription was gonna be right as that being said. When they got to my door man was I wrong they were spot on and comfortable and felt right so yeah I'll be buying from EBD from now on
I assumed I'd just cheap out on my first pair of prescription glasses so I bought a pair for $40 off of EyeBuyDirect. Not only were the materials so nice and weightless, but they shipped super quickly (way faster and cheaper than buying a pair at my eye doctors office for the same quality). Just got my prescription updated and bought two more pair here!
Very good, all my experiences have been positive, and that's why I keep coming back to you.
I'm very satisfied with the quality of the first pair of glasses I got. My only complaint is that the site did not remember my information the second time I ordered.
Still obviously discounted compared to brick and mortar stores, but the last time I ordered a few years ago, there weren't as many hidden costs (ie, lenses & shipping are significantly more than they were before). When I see the price of the frames, I wouldn't expect the lenses and shipping to be almost 2.5x the cost of the frames. It would be nice if the cost of frames were more transparent and if standard shipping were free (express would obviously cost more if the customer wants to receive their glasses faster, and that's fine).
1 purchase great, 1 not so much. As this is an average of the 2.
I have purchased several frames w/progressive lenses and love them!
Always easy to order from this site, quick and easy after browsing a great selection.
I keep coming back here because frames are affordable and returns or exchanges are easy. Great todo business with
No issues and easy process to get a good pair of prescription sunglasses
Rip off because none of these codes worked and it's trying to get me to avoid submitting this review
Loved my cartel prescription sunglasses - can't live without them.
I always get my glasses online with Eye Buy Direct. It's easy, fast and efficient!
This is the 4th pair of glasses I am getting from eyebuydirect
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members